This is a horrible company and I'm extremely disappointed!!!I arrived in cancun yesterday July 20th to what was suppose to an amazing ocean view room, which we were promised by Alejandro who booked our room, but some how got a room facing the Lagoon.
When I called to ask about this, which by the way there is no toll free number outside of the states, I was told all they could was review the recorded called and but a rush on it to verify I was given that information and that I would receive a call from a supervisor not later than 5pm.
It is now midnight no call or anything so I once again pay to make another phone call in which I am told that their is not supervisor on shift and it will take 3 days to review calls, umm hello my trip is only 5 days how the *** is that suppose to help me out????Horrible customer service and horrible experience...
Review about: Bookvip Room Booking.
Reason of review: Not as described.