This is a horrible company and I'm extremely disappointed!!! I arrived in cancun yesterday July 20th to what was suppose to an amazing ocean view room, which we were promised by Alejandro who booked our room, but some how got a room facing the Lagoon.
When I called to ask about this, which by the way there is no toll free number outside of the states, I was told all they could was review the recorded called and but a rush on it to verify I was given that information and that I would receive a call from a supervisor not later than 5pm.
It is now midnight no call or anything so I once again pay to make another phone call in which I am told that their is not supervisor on shift and it will take 3 days to review calls, umm hello my trip is only 5 days how the *** is that suppose to help me out???? Horrible customer service and horrible experience...
Product or Service Mentioned: Bookvip Room Booking.
Reason of review: Not as described.