After constant problems with BookVIP (I'm responding to my last complaint on March 05, 2016), I finally was refunded a full refund because BookVIP wanted a proof of ID of living common-law, which we did have driver's license with matching addresses, but the house is under MY name because I owned it before my boyfriend moved in with me. In no way, shape, or form was I going to put any part of my house under his name. All the utility bills were under my name because I'm the sole owner of the house. The only other mail that came under his name were bank statements (which were not good enough) and government letters (which also weren't good enough).
When talking to BookVIP on the phone I was told driver's licenses were good enough. When they asked for proof, they put in the email they wanted two pieces of proof such as a driver's license AND and utility bill which I already explained to them that I was the sole home owner. When I called them back they again said just a driver's license. I emailed them copies of the driver's licenses then again they called asking for a utility bill, which again I explained I was the SOLE HOMEOWNER. Three weeks before I was to leave, and still it wasn't straightened out.
This was all on a Friday, I was told I'd have an answer for the Saturday and I said I needed an answer because if not I'd have to cancel as I couldn't leave my work up in the air. Saturday rolled around, didn't hear anything. Had a very hard time getting through to BookVIP. Finally the Sunday, they said they'd have an answer for the Monday, I told them to forget it and I just wanted a refund.
After much headaches, I finally got a full refund. I wouldn't recommend this place to anyone as nothing is clear, and it being a timeshare thing they are not upfront about it, which is completely wrong.
Reason of review: Poor customer service.
I didn't like: Constant holds, Will not reply in writing, Liers.