Reply by Bookvip

Dear Mrs. Amador
Thank you for your valuable feedback and I wish your mother a speedy recovery. I am glad we were able to get this resolved to your satisfaction and you will be traveling with us soon.
We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Tampa, Florida

I made a reservation 6/20 for Calypso Cay and paid $169. On 7/21, I had to reschedule due to family emergency.

I had to pay an add'l $50 to change it. I get an email saying call URGENT. When I do, rep tells me the resort doesn't take FL residents so reservation is canceled. I gave my details to the rep so they knew I was a FL resident, still I'm told nothing they can do.

When I asked for a refund, I'm told reservation was made 6/20 and their policy is 7 days so I'm not entitled to a refund.

I have no hotel but paid 219. I'm furious that this type of fraud goes on.

Reason of review: Problem with delivery.

Monetary Loss: $219.

Preferred solution: Full refund.

I didn't like: Lies.

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