We planned a vacation with BookVIP.com and they cancelled our vacation that was confirmed by the Villa Del Parmar resort in Cancun, Mexico. We paid for a package and were also charged more for the package than agreed upon.
We then were told our reservation was cancelled by error and that they could not give us our original reservation. They then offered a terrible resort and to pay a minimal adjustment that wasn't what the resort was even being shown to be selling at. They harassed us repeatedly, would not let us speak with supervisors or their legal department as we requested.
We are now out a vacation and the $1,200.00 for airfare to Cancun because we have no intention, after this nightmare, to spend what we wanted to go there for which is a relaxing holiday.
They intentionally also called us several times a day and kept saying we cancelled our reservation. This actually caused us duress and it's criminal what they do. They are committing fraud by scamming people into a better resort and cancelling their reservations and trying to put people in a much less of a quality resort. The difference was night and day and we had not intention of traveling all the way there since they were so shady and dishonest.
Don't use these folks. We will be filing a legal claim and also requesting compensation for the damages caused due to the duress.
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Problems with payment.
Monetary Loss: $1200.