Reply by Bookvip

Hello Kourtney,

We appreciate the opportunity to respond to your comments.

We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP, which is why BookVIP has the most flexible reschedule policy in the travel industry.

In regards to comments, there is no “fine print” involved in booking any vacation package on our website.

You can save up to save 70% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

All of the Terms & Conditions of the packages are clearly set forth on the website and are reviewed with you by our representaive during the sales call.

Additionally, all customers must then agree and accept the Terms and Conditions with their electronic signature before the dates are sent to the resort and the credit card is charged.

Your comment about the major credit card is surprising, since you never mentioned during it any of your attempts to cancel your reservation.

When you originally called to cancel your reservation, you stated that you were unable to leave the country and agreed to review resort options in the United States.

You then decided all of the U.S. options were “too far away” and again requested that your reservation be cancelled and refunded.

You were advised and understood that your package is Final and Non-Refundable, since Trip Guard Insurance was not accepted when you booked. As clearly stated in the Terms and Conditions, if Trip Guard is declined and you are unable to travel as planned, you will receive a store credit which can be used towards any vacation on our website for which you are eligible.

You decided not to make any changes to your existing reservation.

The third time you called to cancel your trip, you stated that you were unable to travel at all. Again, you were reminded that the vacation package is Final and Non-Refundable and you asked about the possibility of transferring the package to a third qualified party, which is allowed.

Again, you decided to leave the package as-is and you are currently scheduled to travel to the resort in Cancun as you originally booked.

At BookVIP, we understand plans do change, so we have the most flexible reshedule policy in the travel indsutry where you can reshedule your vacation anytime in 12 months.

If you decide to actually make changes to your existing reservation, please contact us as soon as possible.

WE have over 3.8 Million Facebook Likes, more customer video reviews and sent over a 100,000 thousand of people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

The only issues we have are when some customers try to circumvent the resorts requirements as naturally everyone wants to save 70%.

We have an A rating with the Better Business Bureauand have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
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I bought a vacation in Decemberfpr July.Early January we get an email.

I’m the email we received it said that a major credit card was needed before checking in or we would have to pay the full price. When we booked the vacation it did not say that anywhere. I called to cancel the trip and try to get a refund. Was told by multiple people the money is non refundable.

So now I’m out the 1500 that I paid them for services that were not given.

Bookvip is a scam watch what you get and read every small piece of fine print.I am currently looking for legal help to get my money back from these scam artist

Review about: Bookvip Cabo San Lucas Vacation Package.

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