Reply by Bookvip

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you

I dealt with this company in Dec 2013. They sounded fishy, billed me for the same vacation twice, more than $600, but then did remove one of the charges.

The vacation did not smoothly.

This year I decided to try them again. Reserved a room at the hotel in Dec 2014. The reservation, as previously, was meant to include an airport pick up service in Punta Cana. Since it is dangerous to travel to the Dominican Republic, such a service is of essence to my family.

I have now tried a grand total of four times to arrange the airport pick up. I know that I have a reservation at the hotel, but something really strange is happening with the pick up situation. When I requested to talk to a manager, I spoke with an individual called Keith. At the end of the conversation, Keith gave me his "direct" phone number, 1-888-845-0050, which turned out to be a number of a TRUCKING COMPANY in New Jersey!

After four phone calls and promises that the resort is going to call me, there is still no action and I do not have my taxi pick up arranged. I've traveled all over the Caribbean and this is the first time anything like this has happened to me.

I am not sure what sort of scam this is, but take my advice, do not ever deal with BookVIP. I certainly won't.

Reason of review: Problems with payment.

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Miami, Florida, United States #957915

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue. Please contact me directly at I apologize on the confusion however our customer service can be reached 24/7 at 888 849 8450 or 8888450602 and pressing #2 for either the numbers are listed on the web site along with Travel Receipt.

Palm Beach Gardens, Florida, United States #932747

Obviously you're mentally deficient, so can you please tell me where does the danger part of travelling to the Dominican Republic start. Does it start when you roll out of bed or when you step into the shower?