I dealt with this company in Dec 2013. They sounded fishy, billed me for the same vacation twice, more than $600, but then did remove one of the charges.
The vacation did not smoothly.
This year I decided to try them again. Reserved a room at the hotel in Dec 2014. The reservation, as previously, was meant to include an airport pick up service in Punta Cana. Since it is dangerous to travel to the Dominican Republic, such a service is of essence to my family.
I have now tried a grand total of four times to arrange the airport pick up. I know that I have a reservation at the hotel, but something really strange is happening with the pick up situation. When I requested to talk to a manager, I spoke with an individual called Keith. At the end of the conversation, Keith gave me his "direct" phone number, 1-888-845-0050, which turned out to be a number of a TRUCKING COMPANY in New Jersey!
After four phone calls and promises that the resort is going to call me, there is still no action and I do not have my taxi pick up arranged. I've traveled all over the Caribbean and this is the first time anything like this has happened to me.
I am not sure what sort of scam this is, but take my advice, do not ever deal with BookVIP. I certainly won't.
Reason of review: Problems with payment.