With this travel agency we had the worst experience ever, they put a lot of conditions for you to travel and while you buy they never tell you all of them , they say you have 8 days to cancel but the trick is that they send you the hotel confirmation like a month after and there is when they send you the terms and conditions.
We when in march 2016 to the Sandos Playa car hotel with BookVIP we got there like at 4 pm. My 1 year old baby was tired and hunger and crying because we were up since 3 am flying from Newark Nj.
so we were to make the check in and they asked me for the credit card because we were asked to put 1.500.00 USD to attend the time share presentation >>>> why i don't know if what they do is that if you don't buy the keep your money or why do they need it for .....
so my husband gived the lady his card that was a credit or debit card.
and they didn't accepted because they wanted just a major credit card.
so we said ok can we give the money cash ??? noooo ..... can we give an other persons credit card ??? noooo ... so then receive this card the money is there .....NOOOO .. the last thing for that day after 2 hours at the phone with bookvip they said they will call us early in the morning the next day to see if they were to do any thing fo us. while all this my baby was crying of hunger and tired around 3 hours there at the lobby because no body gived me any solution.or at least a room so the baby can rest while we find any agreement.
so then a guy Carlos from the Hotel talked to us and we asked for a room at least for that night he said yes but you will have to pay for it ..
so we took it and the next day i had to call like around 1 pm to bookvip because no body ever called me from the agency like they said they would so i called Bookvip again to see if they where going to give us any solutions ..
so again i said listen I'm far away with my family we paid 1.500.00 usd for this trip what can we do . the response was ......
if you don't have a mayor credit card you can't stay at the hotel !!!!!!!!
ok so i said BUT I HAVE A DEBIT OR CREDIT ONE, HAVE THE
Reason of review: stole my money .
Monetary Loss: $164000.
Preferred solution: Full refund.