Reply by Bookvip

Hello Afshin,

Thank you for your feedback.

When we became aware of your concerns as you did not meet the eligilbity requirment's of the sponsoring resort, however, our General Manager contacted you and all issues were resolved.

We are happy that you are now booked at another amazing resort offered on our website and that you and your family will be able to enjoy your much-deserved vacation!

We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
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Poster increased review rating.

Update by user Oct 19, 2018

The matter has been resolved

Original review posted by user Oct 17, 2018

BOOKVIP is a complete SCAM. We booked a travel deal to Cancun Mexico on October 2nd.

After being 45 minutes on the phone with them and answering very odd questions. Yesterday after 2 weeks from our original booking date, they called us and cancelled our reservation for NO REASON. The BOOKVIP agent told us we do not qualify for the offer!!!! This is very odd; how can they cancel our reservation after 2 weeks.

We planned our trip and bought flight tickets. The BOOKVIP agent did not give us specific reason for our cancellation. This company is total scam, irresponsible, and very unprofessional.

Such a waste of time booking our trip with them.This was my worst experience ever. Noting to write good about this company, stay away from BOOKVIP.

Product or Service Mentioned: Bookvip Krystal Cancun Room Booking.

Reason of review: Poor customer service.

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