Update by user Oct 19, 2018
The matter has been resolved
Original review posted by user Oct 17, 2018
BOOKVIP is a complete SCAM. We booked a travel deal to Cancun Mexico on October 2nd.
After being 45 minutes on the phone with them and answering very odd questions. Yesterday after 2 weeks from our original booking date, they called us and cancelled our reservation for NO REASON. The BOOKVIP agent told us we do not qualify for the offer!!!! This is very odd; how can they cancel our reservation after 2 weeks.
We planned our trip and bought flight tickets. The BOOKVIP agent did not give us specific reason for our cancellation. This company is total scam, irresponsible, and very unprofessional.
Such a waste of time booking our trip with them.This was my worst experience ever. Noting to write good about this company, stay away from BOOKVIP.
Product or Service Mentioned: Bookvip Krystal Cancun Room Booking.
Reason of review: Poor customer service.