Reply by Bookvip

Dear Roy,

We appreciate your feedback.

First and foremost, please note that you received a full refund for your vacation package witin 24 hours of your request to cancel same.

One week after you purchased your vacation package, we were notified by the resort that your package could not be confirmed because you had also made a duplicate reservation directly with them.

Although you advised us that you had cancelled the reservation made directly with the resort, the resort records still reflected your reservation as “active” and the resort could not move forward with the promotional package booked through BookVIP.

One day prior to your scheduled check-in date, your request to cancel the promo package was honored and your refund was processed on the following day.

In a nutshell, your promotional package was not confirmed by the resort because the existing reservation you made directly with the resort was never cancelled.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/
Miami, Florida
Customer service
Exchange, Refund and Cancellation Policy

Folks I will never book a reservation through BOOK VIP they really were inconsiderate. I booked a reservation at Westgate Lakes Resorts Orlando two weeks ago they took my money but could not give me a confirmation number to check in so I drove from Mississippi to Florida check in date was next day and still no confirmation number.

I was so stressed out so I ended up having to cancel they didn't even apologize to me they ruined my vacation with my wife. Thanks for nothing BOOK VIP.

Reason of review: Order processing issue.

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