Reply by Bookvip

Dear Angela,

We were very surprised to receive your comments as it looks like they were sent just before we resolved the issue.

We immediately responded to the email sent directly to my attention on 1/20 and you were promptly contacted by a supervisor to help you locate a resort for which you were qualified.

After a pleasant conversation, you were sent a personal email listing specific resorts in Orlando which offer promotional packages to Florida residents with debit cards. You were also advised to check the Terms and Conditions listed at the bottom of each resort offering page to ensure you qualified as to income, age, etc. You called later in the day and booked another resort for which you were not qualified.

You were contacted again the following morning and after another pleasant conversation, you agreed to review the resort offerings presented via email yesterday and also agreed to remove your posting.

Unfortunately, at the end of the day, we were unable to assist you because of the qualifications set forth by the resort for the special promotional package and your travel dates.

James Colligan
Resort Vacations International/
Miami, Florida
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations

I have not got a call back to cancel it took 10min to book but forever to cancel who do i speak to can someone help me with a supervisor or higher

Reason of review: Poor customer service.

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