Reply by Bookvip

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Asheville, North Carolina

They is some bull ***. It is a scam they will charge your card then tell you that they can not find your reservation in the system..

following that they will give you another phone number to call saying they have your account to the discount u recieved... BUT the number is fake an disconnected

Reason of review: Poor customer service.

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