Reply by Bookvip Dec 16, 2015

We are thrilled that your parents will have the anniversary vacation they had hoped for and thank you for your glowing review!
It is our greatest pleasure to help others discover and enjoy a well-deserved, fun-filled, memory-making vacation.
Best regards,
James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com

Author's
Baton Rouge, Louisiana
0 comments

I had submitted a previous poor review of BookVIP that I must straighten out.It appears that the company is a booking company for resorts and they do not set the stipulations and only follow the resorts request.

After posting my complaint the company called and apologized for any misunderstanding. They made sure that the card was not charged and went out of their way to find a new vacation that my elderly parents did qualify for. They were kind and respectable the during the entire transaction and continued to try to be helpful.

thank you to Robyn and the staff at Book VIP.You were very nice to work with and I appreciate your persistence and helpfulness.

Review about: Bookvip Vacation Booking.

I liked: Overall helpfulness of the company.

Review #748950 is a subjective opinion of a user.

5.0
Customer service
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Staff
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Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Good customer service / Not specified
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