I had submitted a previous poor review of BookVIP that I must straighten out. It appears that the company is a booking company for resorts and they do not set the stipulations and only follow the resorts request.
After posting my complaint the company called and apologized for any misunderstanding. They made sure that the card was not charged and went out of their way to find a new vacation that my elderly parents did qualify for. They were kind and respectable the during the entire transaction and continued to try to be helpful.
thank you to Robyn and the staff at Book VIP. You were very nice to work with and I appreciate your persistence and helpfulness.
Reason of review: Good customer service.
I liked: Overall helpfulness of the company.