Reply by Bookvip

Dear Fereydoon,

We appreciate your feedback and the opportunity to address your concerns.

You were immediately contacted by our General Manager when we became aware of the issues surrounding your reservation and we are happy that we were able to obtain an exception regarding eligibility requirements from the resort and your reservation was reinstated

We have an A+ rating with the Better Business Bureau, 3.9 Million Facebook Likes and have more customer video reviews than any other travel site.

James Colligan
Customer service
Discounts and Special Offers
Insurance Quality
Product or Service Quality

Update by user Oct 17, 2018

Their GM called me and got it fixed and offered me $239 discount, which is sweet.

Original review posted by user Oct 16, 2018


I booked a travel deal with them and was on the phone for couple of hours answering very odd and strange questions, that is not usually asked by any other travel agencies [such as my and wife's income and other questions]. I have copies of their bill and charges on my credit card available. Today after 16 days they called me an cancelled on me for NO REASONS! They have this office located somewhere in ASIA and they have had no specific reasons for cancelling my Booking. I called them later and they put me on hold for several hours and then hanging up on me. Such as terrible customer service!

This is a total scam and company's activities are fraudulent. They sell timeshares and they want people who are reach and easily fooled to buy one.

I will right this review and ask all other people that I know, to write their reviews and fight for their right.

Such a bad experience!!!

Reason of review: Poor customer service.

Monetary Loss: $4000.

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