Reply by Bookvip Aug 24, 2016

Dear Crystal,

We appreciate your feedback.

Please note that, although BookVIP is not responsible for your resort choice, as a measure of good faith, we have given you a full refund.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is paying for your room in exchange for your time during the resort preview.

As the booking company, BookVIP’s job is to ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider. BookVIP has no control once you are at the resort.

Although your complaint is definitely valid, it belongs more on Trip Advisor about the resort than directly against BookVIP.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/

Book vip is absolutely a scam.The resort my family stayed at was awful.

I complained to the front desk and the manager and they offered no resolution.Do not book with them it is a complete rip-off.

Review about: Festiva Orlando.

Review #903647 is a subjective opinion of a user.

Value for money
Price Affordability
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Product or Service Quality
Insurance Quality
Customer service
Additional Fees
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

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