Reply by Bookvip

Dear Towanda,

We appreciate the opportunity to address your concerns.

First and foremost, ss you were advised, it is company policy that customers must complete one vacation before booking another bonus/free vacation.

All customers that are eligible have the opportunity to receive a free 4-day/3-night vacation at a Westgate Resort for mentioning BookVIP in a Video Review. This is to show BookVIP’s appreciation to those customers.

This opportunity is clearly advertised as: “Get 3 Free Nights at a Westgate Resort For Mentioning BookVIP in a Video Review.” We offer a choice of a standard room or a 1-bedroom under this promotion. It is not valid for peak season, black-out dates or holidays.

Although this is a free vacation, the Terms and Conditions set forth by the participating resort provider govern the vacations offered. We cleary list the terms & conditions on our site

When you called to book your free vacation and requested a 3-bedroom suite during Peak season travel dates, you refused to pay for the additional costs incurred for the larger suite and Peak season surcharges required by the resort.

Another issue arose when you called to book your free vacation in Orlando and disagreed with the resort requirement that “Participants that have attended any other resort preview in the past 12 months are not eligible for this promotion.”

Understanding the guidelines above, please call 888.845.0602 when you are ready to book your FREE vacation and a customer service representative will be happy to assist you.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/
Lawrenceville, Georgia
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money
0 comments is a SCAM. I booked a stay in Orlando a few months ago and their website said if I completed the booking I would receive a free 4 day 3 night vacation in Miami, Orlando, Vegas AND MORE.

I paid for my stay and immediately called to verify my free trip. At that time I was told that once I completed the stay I paid for that I would be able to redeem the free vacation ANYWHERE they had hotels. After I completed my stay I called customer service and THAT is when the lies began to unravel. I was first told I had to do a video review.

I told them that was NOT made clear as a term or condition PRIOR to me paying for the first vacation. I reluctantly did the video only to THEN be told I had to stay at a Westgate property in Orlando. AGAIN prior to me paying for the initial vacation there were NO SUCH PARAMETERS placed on the free trip. Needless to say I am PISSED at their practice of bait and switch so I filed a complaint with the Consumer Protection Division of the Attorney General's Office in each state a partner of the company lists an address for (Louisiana, Florida and New York I think).

I got a copy of the answer to my complaint from the company's lawyer claiming they are temporarily suspending the campaign that suckered me in and are looking into it. I then contacted the lawyer myself sent him pictures of the false advertisement over 2 weeks ago and he has yet to respond. Upon looking on the internet Ive found NUMEROUS people who have also been scammed by these crooks and I am now entertaining the idea of filing a class action lawsuit.

Initially I was going to have my lawyer file a lawsuit just on my behalf since they are clearly refusing to give me the vacation they promised. But after seeing so many others taken advantage of I am going to look into my options to file on behalf of the MANY people this company has baited and switched o .

Product or Service Mentioned: Bookvip Deal.

Reason of review: Not as described.

Do You Have Something To Say ?
Write a review