Reply by Bookvip

Dear Eldon,

We appreciate your feedback.

We regret that you choose not to attend the resort’s presentation (your only obligation in exchange for the affordable vacation package you enjoyed). Unfortunately, your decision resulted in penalties (to date, unpaid) as clearly explained in the Terms and Conditions governing the vacation package and which you agreed to when you made your reservation.

Neither BookVIP nor the resort could have known that you would not attend the presentation.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview. All qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package.

To ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and
the customer must accept and agree to the Terms and Conditions via electronic signature
before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/
Bellevue, Washington
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations

Update by user Mar 07, 2016

It was not the penalties that caused the problem. I showed up for the presentation on time.

The problem was that my cohabitant has a spinal cord injury and was unable to make it at 9 in the morning because of a flair up. If we had been given 2-3 hours for her medication to kick in, the presentation would not have been a problem. However, the presenters showed no flexibility at all, and were very rude.

In addition, all I need is some type of payment plan to pay off the penalties. I'm a 100% service connected disabled veteran and simply don't make enough to pay $450 in one payment.

Original review posted by user Feb 06, 2016

Beware. They dont honor the terms of their own agreement. The scam is to get you there then void the special deal and hit your credit card.

Product or Service Mentioned: Bookvip Deal.

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