Bookvip's reply to:

Bookvip - Deal Review from Atlanta, Georgia

As an owner, I take customer feedback very seriously. Please contact me directly at We are the largest provider of discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort sets forth the terms of the conditions for the special promotional price. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented.

We already sent over 100,000 families on dream vacations in 2015 and are on track for 300,000 as we expand into Europe and Southeast Asia. We have more actual customer video reviews than any other travel site. Please go to to see BookVip customers review our service during their actual vacation. We are always looking to improve our service and have an A+ Rating with the Better Business Bureau.

Like any growing company, we are not 100% perfect and always working to improve and as an owner I will do everything to resolve any issue. Please contact me directly at or call customer service 24/7 at 888 845 0602.

Thank you
Atlanta, Georgia
Bookvip Deal
Reason of review
Poor customer service
Review #572139 is a subjective opinion of PissedConsumer572139.

I booked with BookVip for the Westgate deal in Orlando they changed my room type...put me in a studio when I booked a 1 bedroom, after that they cancelled said that they over booked. They booked me in Daytona and canceled that deal as well!!!!!