Reply by Bookvip

We appreciate your bringing this situation to our attention and that you have not cancelled your reservation because of it.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the miscommunication provided by our Customer Service agent. It is discouraging to hear of your negative experience and that you were not treated with the respect you deserve.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner Vacations International
New York, New York
Product or Service Quality

Booked a trip to Costa Rica. Got an email stating to call and when I called.

I got Will and very unwilling to help. Did not check for availability and brushed me off the phone saying there are no bookings.meanwhile I already booked my airline ticket in which is not refundable . Asked to speak to supervisor and he hung up on me twice . There must be more than one customer service rep?!

I did not get my answer whether I will have a hotel to stay. Very disappointed in their customer care.

Product or Service Mentioned: Bookvip Customer Care.

Reason of review: Poor customer service.

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