Reply by Bookvip

We appreciate your feedback.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agent. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly looking to improve.

All of our special promotional packages are based on availability. As you can imagine, these promotions sell like hotcakes and as a result, sometimes become unavailable within moments.

Until the reservation process is completed with a sales representative, and the Terms and Conditions governing the vacation package are accepted in writing by the customer, there is no reservation and dates are not sent to the resort.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner Vacations International
Chicago, Illinois
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I just call customer suport and ask them for availabiliti in wiskonsin resort. So She checked out for dates and said everithing is ok and that I could make reservation.

And I did make reservation one minut after talking whit representive. So I was need to call support again to confirm number of reservstion after I had reserve online and same Lady was on a phone and she said that deal is not available anymore.

But I already reserve it just She told me by first call its available by dates and by room.

So I had 2 calls whit same lady which happened in no more then 4minuts. And She said that I could make reservation online but after I did that she said there is no available rooms how to trast them after such a great experiance whit this very honest Lady!!!

Product or Service Mentioned: Bookvip Customer Care.

Reason of review: Order processing issue.

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