Reply by Bookvip

Hello Angular,

We appreciate the opportunity to address your comments.

All promotional packages are based on availability and we encourage all our customers to call us as soon as they know their book dates especially during peak/holiday season

Because each and every customer is valued here at BookVIP, you were contacted by a supervisor as soon as we received your review in an effort to finalize one of your dream vacations.

As it turns out, both of your open-dated vacation packages were not even charged.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan

The worst experience ever, nothing but a scam. I made two reservations and for some strange reason they can't find my information.

I submitted my confirmation number, phone number and email address. I explained to the agent I have bank statements and email confirmation as proof of purchase.

She asked me to send the email confirmation and she would call me back...well guess what she has not call me back. I will be filing a claim to get my money back.

Product or Service Mentioned: Bookvip Customer Care.

Reason of review: Poor customer service.

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