Book vip has very poor customer service
They lie alot!!
Poor experience I had reservations but when it was time for me to take my trip I got sick could not get on the plane to go to Orlando I called yo let them know I needed to cancel because i was sick she told me they would charge me $100 to reschedle
But i already paid money up front
Never got a chance to use my reservation but she tells me I need to cancel7 days in advance.I was not sick 7 days before so much i didnt need to cancel then it was the day of my reservation I took sick
Sickness has no certain time or day
It can come anytime when you dont expect it but they told me they would call me back and I still have not received a call or a refund of my money they owe me
Very poor excuse!!!
Dont get sick is what they are telling me!!!
Dont book with them!!!
They dont care about you!!!
Very poor excuse for a service for customers
I wont do it again
Deborah Lewis Humble Texas
Product or Service Mentioned: Bookvip Customer Care.
Reason of review: Poor customer service.