Bookvip's reply to:

Bookvip Customer Care Review from Los Angeles, California

Dear Amgad,

Thank you for your valuable feedback.

Our amazingly affordable promotional packages are subsidized up to 77% of the retail rate by the participating resort provider.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider sets forth certain eligibility requirements that must be met in order for BookVIP (as the booking company) to be able to offer the package to potential guests.

The Terms and Conditions governing these promotional packages are located on each and every resort offering page on BookVIP’s website. To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
ID
#889357 Review #889357 is a subjective opinion of poster.
Service
Bookvip Customer Care
Reason of review
Problems with payment

Really rip off do not waist your time

I book one of the deals they have on line and after I submit my cc they asked me to call right away to confirm When I called a guy with broken English answer the phone and asked me tons of questions holding me for more than 40 min and start changing all the prices. The $399 the say went up to $1100 and when I agreed he said sorry I do not have this deal available

Since it says available online why you took all my info and let me put my cc and then you say no I think it's a company just collecting ppl info.

Bookvip's reply to:

Bookvip Customer Care Review

Dear Deborah,

All Terms and Conditions governing these promotional packages are located at the bottom of each resort offering page on BookVIP’s website. All of the Terms and Conditions of the special promotional packages are set by the resort NOT by BookVIP as the resorts are subsidizing the cost of room in exchange for meeting their eligibility requirements.

To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

The rescheduling policy is clearly stated as follows:

You are welcome to reschedule or make changes to your reservation without a penalty if change request is received at least 7 days prior to your scheduled arrival. Any changes made within 7 days of your scheduled arrival may incur a $100 dollar fee. You have 12 months to use your vacation package. All change requests are based solely on hotel room availability.

In addition, please be reminded that BookVIP waived the $100 rescheduling fee the first time you rescheduled your trip due to “weather” conditions – which means BookVIP paid the fee on your behalf.

As you are aware, you have a credit with BookVIP and your vacation package is open-dated. You have until April 20, 2017 to use your credit towards any BookVIP vacation package for which you are qualified.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
ID
#881370 Review #881370 is a subjective opinion of poster.
Service
Bookvip Customer Care
Reason of review
Poor customer service

Book vip has very poor customer service

They lie alot!!

Poor experience I had reservations but when it was time for me to take my trip I got sick could not get on the plane to go to Orlando I called yo let them know I needed to cancel because i was sick she told me they would charge me $100 to reschedle

But i already paid money up front

Never got a chance to use my reservation but she tells me I need to cancel7 days in advance.I was not sick 7 days before so much i didnt need to cancel then it was the day of my reservation I took sick

Sickness has no certain time or day

It can come anytime when you dont expect it but they told me they would call me back and I still have not received a call or a refund of my money they owe me

Very poor excuse!!!

Dont get sick is what they are telling me!!!

Dont book with them!!!

They dont care about you!!!

Very poor excuse for a service for customers

I wont do it again

Deborah Lewis Humble Texas

Bookvip's reply to:

Bookvip Customer Care Review from Chicago, Illinois

We appreciate your feedback.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agent. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly looking to improve.

All of our special promotional packages are based on availability. As you can imagine, these promotions sell like hotcakes and as a result, sometimes become unavailable within moments.

Until the reservation process is completed with a sales representative, and the Terms and Conditions governing the vacation package are accepted in writing by the customer, there is no reservation and dates are not sent to the resort.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
ID
#875061 Review #875061 is a subjective opinion of poster.
Service
Bookvip Customer Care
Reason of review
Order processing issue

I just call customer suport and ask them for availabiliti in wiskonsin resort. So She checked out for dates and said everithing is ok and that I could make reservation.

And I did make reservation one minut after talking whit representive. So I was need to call support again to confirm number of reservstion after I had reserve online and same Lady was on a phone and she said that deal is not available anymore.

But I already reserve it just She told me by first call its available by dates and by room.

So I had 2 calls whit same lady which happened in no more then 4minuts. And She said that I could make reservation online but after I did that she said there is no available rooms now...wow how to trast them after such a great experiance whit this very honest Lady!!!

Bookvip's reply to:

Bookvip - NO customer service

Thank you for feedback. First, I want to apologize for the time delay in getting the special requests completed. However, it should be known that we were able to get you all the items requested 1) Crib 2)Early checkin 3)and to change your resort preview date/time. We had just asked that we had some time as we do not schedule the tour / times in dates. However, you decide to post this review before we had time to complete. That being said, I am glad we were able to get all your special requests for your vacation!
ID
#839958 Review #839958 is a subjective opinion of poster.
Service
Bookvip Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

No matter who I call or email or speak with, NO ONE is willing or able to assist me.

After booking, I realized our resort had three bedroom units, so I called to upgrade stating I'd pay whatever fee necessary. I was told this was impossible and they were unavailable. I explained that online, they are available; they had no reason for this...I called the Resort directly and was told they were indeed available. I called back Bookvip and was told they were unavailable. We are staying in a two bedroom despite our need for a three bedroom. For a company encouraging people to buy timeshares, you'd think they'd want you staying in whatever unit you'd be interested in?

Our flight lands at 1pm and I figure we'll be to the Resort by 230 at the latest; check-in is at 4. I am traveling with two children under the age of 3 and my elderly mother. I clearly need an early check-in, only a 90 minute early check-in, but because I booked through Bookvip.com the Resort is unable to assist and Bookvip tells me they cannot help.

I need a crib, and Bookvip tells me I need to request this AT check-in and IF they're available, they're available...how can I plan for this? My child NEEDS a crib!!! I call the Resort and am once again told that because I booked through Bookvip, they cannot help with reserving a crib. I am now paying $50 to check a pack-n-play, which my son does not sleep well in, in case a crib is not available.

I was asked at booking what date/time I'd like to tour the property and requested 5/17...I just received an email confirming 5/18...we have reservations all day at Disney on 5/18, so I email Bookvip advising of the incorrect date; they once again tell me they cannot help, that I need to handle this at check-in. I email back this is not acceptable and am given a phone number to call with an extension...I call and am told the extension does not exist and am connected to a toll free number for corporate booking who advises they can see my reservation, but can do nothing to assist me. I have emailed Bookvip back and have not yet heard.

The few hundred dollars saved by booking through Bookvip is NOT worth the hassles I have experienced. I would have preferred spend $1000 more and have the countless hours spent on the phone and emailing back. We leave for our trip in two weeks with no early check-in despite our earlier arrival, no idea if I'll have a crib, and an incorrect tour date with no concrete answer whether this can or will be allowed to be changed possibly ruining our entire day at Disney...or being charged full price and incurring fees for missing the tour. NOT WORTH THE DISCOUNT NO MATTER HOW NICE THE RESORT IS OR WHAT THE PACKAGE DEAL IS

1 comment
Anonymous
#1164382

Saying you lost $100000 discredits your review. Be a bit more honest and your review will be a bit more believable.

Bookvip's reply to:

Bookvip - Customer Care Review from New York, New York

We appreciate your bringing this situation to our attention and that you have not cancelled your reservation because of it.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the miscommunication provided by our Customer Service agent. It is discouraging to hear of your negative experience and that you were not treated with the respect you deserve.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675
ID
#736320 Review #736320 is a subjective opinion of poster.
Service
Bookvip Customer Care
Reason of review
Poor customer service

Booked a trip to Costa Rica. Got an email stating to call and when I called.

I got Will and very unwilling to help. Did not check for availability and brushed me off the phone saying there are no bookings.meanwhile I already booked my airline ticket in which is not refundable . Asked to speak to supervisor and he hung up on me twice . There must be more than one customer service rep?!

I did not get my answer whether I will have a hotel to stay. Very disappointed in their customer care.