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Product: Bookvip Customer Care Clear all filters (13 of 13 reviews match)
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Bookvip's reply to:

Dear Bobbi, Than you for your feedback. Your reservation had been cancelled and your full refund was in process before you posted your review. Unfortunately, you were not eligible for the promotion offered by your preferred resort since did not meet the resort's...
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Product
Bookvip Customer Care
I didn't like
  • One day its confirmed then the next need additional information
#1107037
Bookvip's reply to:

Dear Judy, We appreciate your feedback and the opportunity to reply to same. We attempted to contact you several times to let you know that since you purchased a promotional package, it was prepaid to the resort. We were unable to reach you to let you know that, given...
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Product
Bookvip Customer Care
I didn't like
  • I do not like book vip and will never use it g
#1070790
Thank you for your feedback as we use this forum for both positive and areas we can improve as we are not perfect and are always looking to improve. We are the fastest growing travel company in the world with over 3.6 million Facebook Likes second only to Expedia. As...
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Product
Bookvip Customer Care
#1063400
Bookvip's reply to:

Dear Lisa, We appreciate your feedback and apologize for any inconvenience described in your review. We researched the we experienced technical difficulties with our telephone system when you called our representative didn't call the number back and received your...
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Product
Bookvip Customer Care
I didn't like
  • Deceptiveness of the company and customer service agents
  • Deceptiveness
#1051204
Bookvip's reply to:

Dear Travis, Thank you for your feedback. As the fastest growing travel company above all else, providing excellent customer service is our main goal and we apologize for any stress caused by the manner of communication you encountered when speaking to any of our...
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Product
Bookvip Customer Care
I didn't like
  • Waste of my time
  • I do not like book vip and will never use it again
#1045104
Bookvip's reply to:

Dear Lisa, We appreciate the opportunity to address your comments. First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company...
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Product
Bookvip Customer Care
#1012246
Bookvip's reply to:

Hello Angular, We appreciate the opportunity to address your comments. All promotional packages are based on availability and we encourage all our customers to call us as soon as they know their book dates especially during peak/holiday season Because each and every...
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Product
Bookvip Customer Care
#994289
Bookvip's reply to:

Hello Vince, We appreciate your feedback. We understand that you were frustrated with us seemingly "blowing you off" when you made this post which was never our intention. AJ had given you a Free vacation paid for by BookVIP.com and was waiting for you to finalize...
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Product
Bookvip Customer Care
#989840
Dear Amgad, Thank you for your valuable feedback. Our amazingly affordable promotional packages are subsidized up to 77% of the retail rate by the participating resort provider. To ensure that these rooms are available to the customers for whom they were intended,...
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Bookvip Los Angeles, California
Product
Bookvip Customer Care
#889357
Bookvip's reply to:

Dear Deborah, All Terms and Conditions governing these promotional packages are located at the bottom of each resort offering page on BookVIP’s website. All of the Terms and Conditions of the special promotional packages are set by the resort NOT by BookVIP as the...
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Product
Bookvip Customer Care
#881370