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Product: Bookvip Customer Care Clear all filters (17 of 17 reviews match)
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Bookvip's reply to:

Hi Jenna, Thank you for your email and understand your concern. BookVIP is the leading provider of promotional packages in the world. We send over 100,000 people on vacation each year with all of our vacation packages. The reason all of our packages are up to 77% off...
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Bookvip Customer Care
#1202187
Bookvip's reply to:

Dear Nawar, Thank you for your feedback. Although you have already received a full refund, we appreciate the opportunity to address your concerns. Please be reminded that you booked your reservation on Friday, January 5, 2018 – only 3 days before you posted your...
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Bookvip Customer Care
#1164966
Bookvip's reply to:

Hello Eric, We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP. As you are aware, the resort cannot honor your reservation because you are not legally single, which makes you ineligible for the resort's...
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Bookvip Customer Care
#1134550
Bookvip's reply to:

Dear Freda, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of...
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Bookvip Customer Care
#1128864
Bookvip's reply to:

Dear Bobbi, Than you for your feedback. Your reservation had been cancelled and your full refund was in process before you posted your review. Unfortunately, you were not eligible for the promotion offered by your preferred resort since did not meet the resort's...
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Bookvip Customer Care
#1107037
Bookvip's reply to:

Dear Judy, We appreciate your feedback and the opportunity to reply to same. We attempted to contact you several times to let you know that since you purchased a promotional package, it was prepaid to the resort. We were unable to reach you to let you know that, given...
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Bookvip Customer Care
#1070790
Bookvip's reply to:

Thank you for your feedback as we use this forum for both positive and areas we can improve as we are not perfect and are always looking to improve. We are the fastest growing travel company in the world with over 3.6 million Facebook Likes second only to Expedia. As...
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Bookvip Customer Care
#1063400
Bookvip's reply to:

Dear Lisa, We appreciate your feedback and apologize for any inconvenience described in your review. We researched the we experienced technical difficulties with our telephone system when you called our representative didn't call the number back and received your...
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Bookvip Customer Care
#1051204
Bookvip's reply to:

Dear Travis, Thank you for your feedback. As the fastest growing travel company above all else, providing excellent customer service is our main goal and we apologize for any stress caused by the manner of communication you encountered when speaking to any of our...
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Bookvip Customer Care
#1045104
Bookvip's reply to:

Dear Lisa, We appreciate the opportunity to address your comments. First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company...
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Bookvip Customer Care
#1012246