My name is Lisa Christy and I originally contacted this worthless company back in February 9,2016 to make special plans for my family for the upcoming summer. I was not told I needed to have a major credit card and I gave my debit card information to a customer service agent who took a $79.00 deposit.
I was told I could call back and finish my payment and book the time my family would go to SpringMaid Myrtle Beach South Carolina. I contacted the company July28,2016 to finalize my payment and to set the dates for my vacation. I was told at that time I needed to provide a major credit card, which I do not possess. I was told my reservations would be cancelled and I would receive a refund into my account in 3-5 business days.
I called the company back on August 4,2016 and was told a number of lies. I was told my reservation was still in effect and when I told Cecelia I did not have a major credit card and I was due a refund. I was told my charges were declined. I asked to speak to a manager several times and was given the run around.
She finally provided me with her e-mail and I was told to send her my bank statement. firstname.lastname@example.org was the e-mail provided to me. I informed her I just wanted my refund and I think the company is a rip off.
I have contacted the Better Business Bureau I do not think companies should treat anybody the way I was treated. I sure hope the owner has very good insurance with the business practices that I have seen he is sure going to need it.
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Order processing issue.
Monetary Loss: $79.
Preferred solution: Full refund.
I liked: Vacation spots.
I didn't like: Deceptiveness of the company and customer service agents.