Reply by Bookvip

Dear Dane,

We appreciate the opportunity to address your concerns.

First and foremost, please note that as a result of our supervisor’s attempts to help you PRIOR to your posting, you have received a full refund.

We were a bit surprised to see your review since you had already spoken to a supervisor here at regarding your request to cancel the vacation package. The supervisor had already reached out to the Resort on your behalf, and we were awaiting a response from the resort.

BookVIP could not have known that you were not in possession of a valid passport since you agreed to the Reservation Details via electronic signature when you made your reservation.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview.

All qualifications, resort fees, taxes, deposits and penalties are clearly stated on the Reservation Details/Terms and Conditions governing each vacation package which are reviewed with the customer during the sales call and then must be accepted by the customer via electronic signature in order to finalize the booking and have the dates sent to the Resort. The Terms and Conditions are also located at the bottom of each resort offering page on’s website.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

My boyfriend booked a trip on 2/28 we tried cancelation in less then 24 hrs and book vip is refusing to refund we cant get pasports in less then a week and didnt know we needed them .we booked another trip not requiring passports .we never recieved hotel conformation either.please get back to me asap we have already recieved our refund from american airlines .thanks bettina

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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