If no stars had been an option, they would have gotten that!! Booked a vacation on 3/9/18 and was told no monies would be debited until they confirmed the reservation at my requested resort and that I had 7 days to cancel for a full cash refund.
They debited my account on 3/10/18. On 3/12/18, still no confirmation from resort, I called the actual resort and they stated that no reservation existed for me. I called Bookvip and had to leave a voicemail with no return call afterwards. On 3/14/18 I called another phone number for reservations and finally spoke to one of the CSRs and explained that I called the resort and they did not have a reservation for me at all and was told that they have 7 business days to actually book the reservation...
at that time I cancelled my booking and demanded a full cash refund. I was assured the cancellation was placed and I would receive a full cash refund. I received an email stating cancellation confirmed and a supervisor would be calling me to confirm. Robin (supervisor) called during my work hours on 3/15/18 and left a voicemail with a callback number.
After work, I called the number and was told to leave a voice mail and someone would call me back... no one called back!! I called another line on 3/16/18 at 12:25 pm and spoke with Mitch, he assured me that he was emailing Robin and she will call me in a couple of minutes... no call back again!!
I called back at 1:21 pm due to no call back from Robin and was transferred to Customer Service department and was told by Julian that he was emailing Robin again and she will be calling in few minutes and to keep my line available (my line has been available during this whole ordeal)... no call back again!! Then I get a call from Lutki at BookVip today (3/16/18) at 5:16 pm and he tells me that he was calling me to tell me that "they" had to cancel my booking due to me having a previous membership at the requested resort (BS!!! I assure you) and I tell him that I am the one that cancelled several days ago and asked why my cash refund had not been processed yet!!
He stated that I will receive credit, and I stopped him right there and demanded my cash be refunded back due to the fact that I cancelled AND demanded a cash refund well before the 7 day period!! I also asked who Robin was and why had she not called me back, he stated that she was his supervisor and that she will call me ASAP!! It is currently 3/16/18 6:48 pm and guess what, no call back!! I am demanding my full cash refund of $484.00 to my bank account from which you guys stole on 3/10/18!!
I WOULD LOVE TO SPEAK TO BOOKVIP OWNER, JAMES COOLIGAN!!
Rest assured that my phone line is available!!
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Return, Exchange or Cancellation Policy.