Reply by Bookvip

Hello James,

We appreciate the opportunity to address your concerns.

Please be reminded that you purchased a vacation package in May 2018, which was cancelled and refunded within 48-hrs since didnt meet with the eligibility requirements for the promotion which you agreed to with your electronic signature when you booked.

We believe that you are confusing our company with one of the many copy cat companies using “VIP” in their name or perhaps one of the other companies using variations of the name Resort Vacations International.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being sponsored by by the participating resort providers.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

The Terms and Conditions can also be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate. The only issues we have is when some customers try to circumvent the resort's Terms and Conditions.

James Colligan
Additional Fees
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Exchange, Refund and Cancellation Policy
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First let me say that before I ever tried Book VIP I was receiving phone calls from an automated recording that informed me that I had won a trip because I used my Marriott account or through a credit card rewards program that I did not have. Then last year my wife and I decided to look into book VIP and see if there was any truth to their great packages.

Low and behold the call center was the same. Same on hold music, same background noise, AND same agents!

So they NEVER had permission to contact me for these packages, they never remove me from their list when I select the option and when requested to an agent.

I have reached out to an attorney and am not only going to file legal action against Resort Vacations International and Facebook since during the period where the calls started up ads in my Facebook feed also started appearing.

With the public knowledge of Facebook selling lists to companies.

My advice to ALL of you reading this is write down names, numbers, times, and when you asked to remove from the list. If you can write down names that would be even better. Try asking for the person you spoke with before.

Sham companies with unethical business practices.

Won't even go into what kind of hassle they put you through if you actually go through the process. Asking for things like utility bills. LOL. Joke company!


Reason of review: Not as described.

Monetary Loss: $25000.

Preferred solution: Let the company propose a solution.

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