On the actual site it says "per couple" which normally means two people. Normally "couple" doesn't mean having to be married or living common-law, it's two people. No where on this site does it define "couple." So, when I booked I was told I would receive something from the resort. I never did. When speaking to an agent through BookVIP they asked what my partner did, his work, etc. I told them. Just recently found out the resort wants proof of living together two pieces. I own the house, own it for ten years, dating this man for almost four years. In no way, shape or form will I put any type of attachment of my partner's name to this house! I tried to get my money back, they said I can't, which is not right. Find out this presentation that's suppose to be 90 - 120 minutes is about buying some sort of real estate properties...no where in their website do they stay what it's about, which is the catch for the low prices. Someone I knew went, they didn't want to purchase the real estate, and they were treated like dirt, that's wrong.
Also with the common-law status, so what happens if the couple breaks up in the mean time? We are paying for a vacation we can't even do? That's wrong. I'm suppose to leave April 04 and still fighting with this...wish I could just get my money back and say the heck with it.
One: the website should define "couple"
Two: the website should state WHAT the presentation is about.
Three: you can't really plan anything because you really don't know which days this presentation is going to be because they can't give you an exact day just a day or two into your stay which a stay could be three to five days.
Four: BookVIP doesn't like to send anything in an email, and the resort never sent anything stating what's expected. I happen to like things in writing.
Five: BookVIP says press the # key and they will call you back...didn't work for me. I had to stay on the line anywhere from 30 - 45 minutes before someone answered.
All I want is my money back. Never again will I book with them.
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Not as described.
Monetary Loss: $522.
Preferred solution: Full refund.
I didn't like: To get a refund is a fight, Poor customer service, Lie to get people to book.