Reply by Bookvip

Dear Carrie,

Thank you for your valuable feedback. I am glad this issue was brought to our attention and we were able to get your refund processed immediately.

As a rapidly growing we are not always perfect, but I can assure you that customer satisfaction is our main priority and I can be reached at to resolve any issues which may arise.

I wish you a speedy recovery and hope to hear from you when you are ready to take that well-deserved vacation.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.

James Colligan
Resort Vacations International/
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
1 comment

This was cancelled within the 7 day window. I received two confirmations on January 23 of the cancellation and the charges would be reversed within 5-7 days.

It is now 5 weeks later and the charges are still on my card. I have been diagnosed with an illness that requires me stay close to home until my medications become regulated. So I may not be able to take a trip this year.

I need this resolved immediately.

I am attaching a copy of my cancellation notice. Please contact me as soon as possible.

Reason of review: refund issue.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Cancellation policy.

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Dallas, Georgia, United States #1179434

People please beware! Do not book with them!

Oh my goodness!

I am praying that you have had this resolved! What a horrible company!