Bookvip's reply to:
Bookvip - Booking was cancelled but my credit card charges have not been reversed.
This was cancelled within the 7 day window.I received two confirmations on January 23 of the cancellation and the charges would be reversed within 5-7 days.
It is now 5 weeks later and the charges are still on my card. I have been diagnosed with an illness that requires me stay close to home until my medications become regulated. So I may not be able to take a trip this year.
I need this resolved immediately.
I am attaching a copy of my cancellation notice.Please contact me as soon as possible.
Reason of review: refund issue.
Monetary Loss: $600.
Preferred solution: Full refund.
I didn't like: Cancellation policy.