Reply by Bookvip Jul 01, 2016

Dear Carrie,

Thank you for your valuable feedback. I am glad this issue was brought to our attention and we were able to get your refund processed immediately.

As a rapidly growing we are not always perfect, but I can assure you that customer satisfaction is our main priority and I can be reached at James@bookvip.com to resolve any issues which may arise.

I wish you a speedy recovery and hope to hear from you when you are ready to take that well-deserved vacation.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author's
1 comment

This was cancelled within the 7 day window.I received two confirmations on January 23 of the cancellation and the charges would be reversed within 5-7 days.

It is now 5 weeks later and the charges are still on my card. I have been diagnosed with an illness that requires me stay close to home until my medications become regulated. So I may not be able to take a trip this year.

I need this resolved immediately.

I am attaching a copy of my cancellation notice.Please contact me as soon as possible.

Review about: Bookvip Vacation Booking.

I didn't like: Cancellation policy.

Review #805804 is a subjective opinion of a user.

1.7
Discounts and Special Offers
Staff
Website
Number of Destinations
Customer service
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss refund issue / $600
Preferred solution Full refund

Had an Experience with Bookvip?

Write a review

Comments

Anonymous
Dallas, Georgia, United States #1179434

People please beware!Do not book with them!

Oh my goodness!

I am praying that you have had this resolved!What a horrible company!

comments