Very dissatisfied with this company!!!
I booked a flight to Cancun, Mexico for July 23 to July 30, 2016 for my family of 4.
We had passport cards instead of booklets. So, we made it to Cancun airport to be deported that same day due to improper passports.
I called BookVip on July 24th to see what could be done and was told too bad that is your mistake. Nothing is stated anywhere about passport cards..the girl I spoke with had no ideal what passport cards were...so how was she going to help me??
I was told to call United Airlines...because their staff let us board the flight with improper identification.
Bottom line United did give us 1/2 of our money back on 4 airline tickets.
BookVip, you need to educated your staff!!
Product or Service Mentioned: Bookvip Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Price reduction.
I didn't like: How my situation was handled.