Bookvip's reply to:
Bookvip - Book VIP rip off
I booked a trip for $173.I had to cancel due to death in the family.
I had to pay $100 cancellation fee. Which I thought left me a credit of $73. I called back a few months later to re-book another trip for $99. I paid the $99 and the rep did not mention a credit for $73.
I was under the impression that the resort would give me a refund. I called to speak with a CSR at BookVIP, to be told that I did not have a credit. Because of the time or season that I booked my trip that was the going rate. So, I have now lost $173 total.
So, I said, you are just going to keep the $73 too??? Please be careful when using this company.
I paid for something and did not get anything.I am going to seek future advice.
Review about: Bookvip Vacation Package Booking.
Reason of review: Return, Exchange or Cancellation Policy.