Reply by Bookvip

Dear Sylvia,

Thank you for your valuable feedback.

I am pleased that a supervisor was able to speak with you and resolve your concerns. As the fastest growing travel company in the world, we are not perfect and sometimes do make mistakes, however, we use this forum for both positive feedback, as well as rectify any customer issues.

We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP.

We look forward to hearing from you when you are ready to book your next vacation!

We send over 500,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/
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Update by user Dec 21, 2017

My issue has not been resolved. I received a call from one of the supervisors a few days later after my post on this website.

She apologized and explained that this was a mistake. She promised that my money would be refunded. Then she asked me to go back on the Pissed Consumer website and update my post. I did not do that, because I knew that would just make the company look good and I would still be a pissed consumer.

I am so glad that I followed my first mind, because as of today Dec 21, 2017 a month and some days later, I have not received my refund yet. Bad business!!!

Original review posted by user Nov 13, 2017

I booked a trip for $173. I had to cancel due to death in the family.

I had to pay $100 cancellation fee. Which I thought left me a credit of $73. I called back a few months later to re-book another trip for $99. I paid the $99 and the rep did not mention a credit for $73.

I was under the impression that the resort would give me a refund. I called to speak with a CSR at BookVIP, to be told that I did not have a credit. Because of the time or season that I booked my trip that was the going rate. So, I have now lost $173 total.

So, I said, you are just going to keep the $73 too??? Please be careful when using this company.

I paid for something and did not get anything. I am going to seek future advice.

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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