Reply by Bookvip

All of our special promotional packages are based on availability. On certain holidays like Christmas & peak season/March the promotional packages were no longer made available at this hotel. Since we could not provide you with your preferred travel dates we immediately issued you a full refund within 24 hours of your purchase. Additionally, we are going to give a complimentary stay at this hotel for alternative dates for the inconvenience.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner Vacations International

See more at
Quakertown, Pennsylvania
Customer service
Number of Destinations

Update by user Nov 03, 2015

These losers could not even address the real issue-that they offer a nice resort knowing it is booked and expect you to settle for a lousy resort.The old bait and switch.

And they try to deflect blame to the resort!STAY AWAY!!!!!!!!!!!!

Original review posted by user Oct 31, 2015

I stumbled upon the website for Book VIP which sells resort rooms for less if you agree to a timeshare presentation.The deal was good, so I purchased a stay for 3 nights at the Hollywood Beach Resort in Fort Lauderdale and called to book my dates.

The dates I originally wanted were booked, so I booked 3 nights in March 2016. Imagine my surprise when I started getting emails to call them.

When I did, this company said they made a mistake and did not have dates available in March and wanted to send me to a crappy Ramada instead!This is the oldest trick in the book, and certainly illegal!

Review about: Bookvip Vacation Ownership.

Reason of review: Not as described.

Monetary Loss: $700.

Preferred solution: Deliver product or service ordered.