Reply by Bookvip Nov 03, 2015

All of our special promotional packages are based on availability. On certain holidays like Christmas & peak season/March the promotional packages were no longer made available at this hotel. Since we could not provide you with your preferred travel dates we immediately issued you a full refund within 24 hours of your purchase. Additionally, we are going to give a complimentary stay at this hotel for alternative dates for the inconvenience.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675

See more at review #744896
Author's
Quakertown, Pennsylvania
1.4K views 0 comments

Update by user Nov 03, 2015

These losers could not even address the real issue-that they offer a nice resort knowing it is booked and expect you to settle for a lousy resort.The old bait and switch.

And they try to deflect blame to the resort!STAY AWAY!!!!!!!!!!!!

Original review posted by user Oct 31, 2015

I stumbled upon the website for Book VIP which sells resort rooms for less if you agree to a timeshare presentation.The deal was good, so I purchased a stay for 3 nights at the Hollywood Beach Resort in Fort Lauderdale and called to book my dates.

The dates I originally wanted were booked, so I booked 3 nights in March 2016. Imagine my surprise when I started getting emails to call them.

When I did, this company said they made a mistake and did not have dates available in March and wanted to send me to a crappy Ramada instead!This is the oldest trick in the book, and certainly illegal!

Review about: Bookvip Vacation Booking.

Review #726627 is a subjective opinion of a user.

1.0
Website
Number of Destinations
Customer service
PRODUCT OR SERVICE Bookvip Vacation Ownership
Reason of Review / Monetary Loss Not as described / $700
Preferred solution Deliver product or service ordered

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