Reply by Bookvip

We appreciate your feedback and are sorry to hear of your experience at the Resort.

Although clearly explained at the top of our website by clicking, “Why Such a Great Deal,” we apologize that the presentation was not fully explained to you during the sales call.

Please note that the presentation and all qualifications, additional resort fees, taxes, and/or deposits which may be required by any particular resort, are clearly stated, in writing, on the Terms and Conditions, and must be reviewed, agreed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

The second trip you reference was promptly cancelled and a 100% refund issued within 3 days of your request to cancel same.

As a rapidly growing company we are not always perfect, but strive to maintain our A+ rating with the Better Business Bureau for our customer service.
In addition to the 2 vacations referenced in your complaint, you have a 3d vacation pending at a beautiful 5-star resort in Mexico.
We hope you will enjoy the 6-day/5-night free vacation you still have pending!
James Colligan
Owner / Resort Vacations International
407 394 6675
Hopkinsville, Kentucky
Additional Fees
Exchange, Refund and Cancellation Policy

We were so excited to receive a free trip, as Bookvip put it. After talking with bookvip for almost 45 minutes, here comes all the ***.

" Oh in order for you to take advantage of this offer you must pay a processing fee, and sit through a 90 minutes presentation." Get to the Westgate Resort, and the rooms are not what we were told we would be receiving. The "90 minutes presentation turns to 3 hours. No one ever said this was about timeshares until we get to Smokey Mountains. Westgate Smokey Mountain Resort customers service is awful and I couldn't wait to get back to call bookvip to voice my complaints.

I had another trip plan with bookvip that I requested to cancel since June 2015, just finally got bookvip to cancel the trip but o course they wouldn't refund us the full amount of the reservation. Please be careful when receiving calls from bookvip. They are very misleading and the customers service agents are very rude and unprofessional.

I will never accept a trip with them or recommend any else too. Sad when you are ready to return home ASAP from a so call vacation.

Product or Service Mentioned: Bookvip Vacation Package.

Reason of review: Poor customer service.

Monetary Loss: $96.

Preferred solution: Full refund.

I didn't like: Poor english, Charge me more, No refund.

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