Reply by Bookvip

Dear Ms. Rice,

We are concerned to learn of the unpleasant experience you encountered when trying to make a reservation with BookVIP.

Customer satisfaction is our highest priority, and we would appreciate the opportunity to speak with you in order to glean a clearer understanding of the circumstances.

We would also like to discuss what options are available for your consideration - both as a good faith effort and to show our appreciation for your interest in booking with our company.

However, we were unable to reach you via telephone to discuss same because the telephone number provided with your Complaint is not a working number.
Please be assured that customer satisfaction is our highest priority. We would appreciate the opportunity to discuss all available options we have for you to enjoy that long-awaited Beach vacation.
As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews . As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602 #2. Thank you
Author's
San Francisco, California
1.0
Details
Price Affordability
Product or Service Quality
Website
0 comments

I did enter my credit card info on a great rate offered on a hotel - and the pop up screen came up telling me to call them to confirm because they have to verify the card info.Luckily I didn't give my real name when I first was going to book and the zip code I gave didn't match the credit card either.

I was put on hold several times by young guy who didn't speak great English. He asks if I can be put on hold several times..comes back and says their company doesn't work with the hotel I tried to reserve. SO WHY ARE YOU TAKING MY CARD NUMBER TO RESERVE? Fraud!

Flat out FRAUD- plan to turn them over to the the federal government today.Anybody else...here is the link http://www.stopfraud.gov/report.html

Reason of review: Fraudulent internet/ Credit card abuse.

Preferred solution: Full refund.

I didn't like: Shady, Poor english, Illegal practices, Having my reservation cancelled.

Had an Experience with Bookvip?

Write a review