I booked a trip with BookVIP travel. I was on hold with them quite some time while they confirmed availability at the resort I wanted (Villa del Palmer).
I received a confirmation of my reservation and all appeared to be in order so I booked my flights. Then, a week before my trip I received a second confirmation email indicating that they booked me into a different, much lower quality hotel.
It is a classic bait and switch which is a totally illegal here in the US. I will be pursuing legal action and complaining to the BBB and the Florida attorney general's office (they appear to be operating out of FL).
Reason of review: deceptive practices.
Monetary Loss: $1500.
Preferred solution: Deliver product or service ordered.
I didn't like: Illegal practices.