I booked a trip with BookVIP travel.I was on hold with them quite some time while they confirmed availability at the resort I wanted (Villa del Palmer).
I received a confirmation of my reservation and all appeared to be in order so I booked my flights. Then, a week before my trip I received a second confirmation email indicating that they booked me into a different, much lower quality hotel.
It is a classic bait and switch which is a totally illegal here in the US.I will be pursuing legal action and complaining to the BBB and the Florida attorney general's office (they appear to be operating out of FL).
Reason of review: deceptive practices.
Monetary Loss: $1500.
Preferred solution: Deliver product or service ordered.
I didn't like: Illegal practices.