Saw promotional video about Cancun .when I went to book it it is now where to be on the book VIP website so I called and got nowhere.they had no idea and could not tell me where to look.just as I figu red.they scam u into higher prices and by the way I called twice and got a no English speaking person who had a hard time.I just wanted to book my promotional package for Cancun but it really didn't exist.there was no to ask for help and the ads on the website tell u to book online but where? I checked the hotel in question and no deal like the promotional video was listed
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Not as described.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service and website.