Reply by Bookvip Apr 02, 2015

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
Crystal Lake, Illinois
3.1K views 2 comments

Saw promotional video about Cancun .when I went to book it it is now where to be on the book VIP website so I called and got nowhere.they had no idea and could not tell me where to look.just as I figu red.they scam u into higher prices and by the way I called twice and got a no English speaking person who had a hard time.I just wanted to book my promotional package for Cancun but it really didn't exist.there was no to ask for help and the ads on the website tell u to book online but where? I checked the hotel in question and no deal like the promotional video was listed

Review about: Bookvip Vacation Booking.

I didn't like: Customer service and website.

Review #567289 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Deliver product or service ordered

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James Colligan
Miami, Florida, United States #926746

Thank you for your feedback and all deals are booked at BookVip.com.We are the largest travel promotions company and send over 50,000 families on vacations each year.

The packages are 60-70% off the discounted price as the resort is subsidizing the cost of the rooms in exchange for 90 minutes of your time.

We have an A Rating with the BBB

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Additionally you can view real BookVip.com customer videos on their actual vacations

http://bookvip.com/sitereviews

As an owner of the company we always looking to improve and you can contact me directly James@rvitravel.net.Thank you

Chicho
to James Colligan Nottingham, Maryland, United States #930779

DO NOT BOOK WITH BOOKVIP.COM !!- It is a scam.

The reservation must be completed over the phone where they tell you the prices are subject to your acceptance of a high pressure sales pitch for which you must present a credit card and are required to have a minimum income of $60,000. When I asked the representative how would they verify the income, she responded " THE HOTEL HAS ITS WAYS TO FIND OUT" - At that point we backed out completely. The representative became rude and hung up the phone on me. How do they verify income, really?

Do they obtain your private information and or credit report without your knowledge???

I HAVE BEEN TO THESE SALES PRESENTATIONS. THEY ARE NEVER 90 MINUTES AND YOU ARE PRESSURED FOR HOURS TO MAKE A PURCHASE. THEY EVEN BECOME ABUSIVE AS PART OF THEIR SALES STRATEGY.

BOOKVIP.COM DOES NOT DISCLOSE THIS FACT UNLESS YOU READ THEIR FINE PRINT AT THE BOTTOM OF THE PAGE.BE CAREFUL - DO NOT MAKE RESERVATIONS WITH BOOKVIP.COM

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