Reply by Bookvip

We are sorry about how you felt about your purchase.

Prior to filing your complaint, please note that within 24-hours of your decision not to proceed with your vacation, your total deposit in the amount of $99.00 had been refunded.

The addition of government taxes at time of purchase is a standard generally understood by everyone.

All taxes and fees are disclosed before any transaction is completed and charged.

Taxes are not included on our website because applicable government taxes and fees vary depending upon upgrades or extra persons or extra nights added to the vacation packages – the total of which is necessary before the required government taxes and fees can be quoted (if applicable).

There is NEVER a bait and switch as you claim as we do disclose 100% of any additional fees, if applicable, and you would have had to agree to those terms in writing prior to any billing.

As you point out, despite taxes (which we cannot do anything about) or Resort Fees charged by the participating resort, our offers are still 77% less than booking directly with the resort or with any other travel provider. Feel free to compare our rates and you will probably be back.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
Author's
Las Vegas, Nevada
1.7K views
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The REAL price of $460 (after taxes/resort fees) for a 4 night/ 5 day stay probably would have been acceptable IF they would have advertised it THAT price.

Their $299 statement of "Price Is Per Room For Entire Stay - Not Per Person, Not Per Night" is extremely deceptive. This is a bait/switch and very misleading because the undisclosed add on taxes and resort fees. Just be real and disclose them at the onset.

They have offered me a refund, lets see how THIS plays out.

Their DECEPTIVE tactics are not needed when this is probably an OK deal hidden under all of the deception-- Just call a PIG a PIG and quit attempting to sell it as a "pig in a poke"

Reason of review: Not as described.

Monetary Loss: $99.

Preferred solution: Let the company propose a solution.

I didn't like: Bait switch pricing.

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