Bookvip's reply to:
Bookvip - Absolute nightmare to cancel your vacation
I called, one day after making my vacation booking, to cancel the booking.They acknowledged my cancellation per phone but would not send me a cancellation e-mail.
The next day I called again, requesting a cancellation e-mail. Customer representative refused, said they will have some one call me to talk to me about it. I insisted on a written e-mail stating my booking has been cancelled, so she told me to hold and then hung up on me!!!!
I now called my credit card company and reported this as a fraudulent
Easy to book - to cancel, a nightmare!!.....
Reason of review: Poor customer service.