Reply by Bookvip

Thank you for your feedback. We are the largest provider of discounted promotional packages. We send over 300,000 packages per year and have an A+ rating with the Better Business Bureau. The packages are 70% off the retail value because the resorts are sponsoring the special promotion and paying for the discounted room in exchange for your time during the resort preview. The resort verifies that each reservation complies with the terms & conditions they set forth. Most issues occur when the resort discovers the terms & conditions are being circumvented.

Here is a link with real customer videos reviewing their vacation at the resorts As an owner, I back our discounted vacation packages 100% as it provides many families a once in a lifetime vacation they otherwise might not be able to easily afford. As a rapidly growing company we are not always perfect, however, please contact me with any issue so I can have it resolved. I can be reached direct at or call customer service 24/7 at 888 845 0602.
Roswell, Georgia
1 comment

I called, one day after making my vacation booking, to cancel the booking. They acknowledged my cancellation per phone but would not send me a cancellation e-mail.

The next day I called again, requesting a cancellation e-mail. Customer representative refused, said they will have some one call me to talk to me about it. I insisted on a written e-mail stating my booking has been cancelled, so she told me to hold and then hung up on me!!!!

I now called my credit card company and reported this as a fraudulent



Easy to book - to cancel, a nightmare!! .....

Reason of review: Poor customer service.

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Miami, Florida, United States #957901

As an owner, we take every complaint extremely seriously. Please contact me at

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site.

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at Thank you