Reply by Bookvip

Dear Phillip,

Thank you for your valuable feedback.

Customer satisfaction is the mainstay of BookVIP’s business and all customer information is encrypted and never saved after processing.

As the booking company, BookVIP’s website advertises the rooms as advised by the participating resort partner and the rooms are assigned by the resort based upon availability. We will take up the discrepancy regarding your airport pick-up with the resort partner and do regret that they were not there to meet you.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/
Columbus, Ohio
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

First off the Resort my wife and I stayed in was amazing , no thanks to bookvip. First off after reservation for trip was scheduled I had to re-confirm with my card info three times.

After doing this I continued to check my back account where I notice there were someone had stolen my card number and racked up 1000.00 in charges. Secondly there was no one at airport to pick us up and the king bed was two twins, not good for anniversary.

have left multiple messages with no answers. Resort manager even stated they hate to deal with Bookvip because they are tired of cleaning up their messes.

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Problems with payment.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I liked: Resort.

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