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Bookvip's reply to:

Dear Angela, We are pleased that upon receipt of your review, you were contacted by our General Manager and we were able to address and resolve your concerns. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. The...
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#1419737
Bookvip's reply to:

Dear Jodie, Thank you for your feedback. I'm sorry for the confusion surrounding the payments and refunded amount. All of our calls are recorded, so we appreciate your comments as we were able to use the calls as valuable learning tools. I am pleased that all...
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#1416678
Hello James, We appreciate the opportunity to address your concerns. Please be reminded that you purchased a vacation package in May 2018, which was cancelled and refunded within 48-hrs since didnt meet with the eligibility requirements for the promotion which you...
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#1387262
Resolved
Bookvip's reply to:

Hello Afshin, Thank you for your feedback. When we became aware of your concerns as you did not meet the eligilbity requirment's of the sponsoring resort, however, our General Manager contacted you and all issues were resolved. We are happy that you are now booked...
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#1384480
Resolved
Dear Fereydoon, We appreciate your feedback and the opportunity to address your concerns. You were immediately contacted by our General Manager when we became aware of the issues surrounding your reservation and we are happy that we were able to obtain an exception...
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#1383827
Bookvip's reply to:

Dear Kathy, We appreciate your feedback. First and foremost, we honor all bonuses offered and paid for. Please note that the resort provided you with your $200 resort credit when you completed the resort’s presentation. In order to enjoy the other bonuses you...
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North Miami Beach, Florida
#1359158
Hello Calandthia, We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved. All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As...
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#1358386
Bookvip's reply to:

Dear Kayla, Thank you for the opportunity to address your concerns. The package price advertised on our website does not include taxes (and not advertised as “including taxes”). The total amount you paid for your package was $737.90. The addition of government taxes...
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#1356752
Bookvip's reply to:

Dear Lillie, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal. All of our calls are recorded, and after listening to your calls, our staff did not intentionally hang up on you. We apologize...
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Las Vegas, Nevada
#1353698

Contact Bookvip

Mailing Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
Phone:
(888) 849-8450
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Bookvip's reply to:

Hello Kathryn, We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP. Before your reservation was confirmed, the resort discovered a possible connection between your family and another family traveling on the...
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#1341044