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Bookvip's reply to:

Dear Sylvia, Thank you for your valuable feedback. I am pleased that a supervisor was able to speak with you and resolve your concerns. As the fastest growing travel company in the world, we are not perfect and sometimes do make mistakes, however, we use this forum for...
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#1130682
Bookvip's reply to:

Dear Freda, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of...
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#1128864
Bookvip's reply to:

Dear Bobbi, Than you for your feedback. Your reservation had been cancelled and your full refund was in process before you posted your review. Unfortunately, you were not eligible for the promotion offered by your preferred resort since did not meet the resort's...
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I didn't like
  • One day its confirmed then the next need additional information
#1107037
Bookvip's reply to:

Dear Lisa, Thank you for your feedback. We apologize as we had a system update when your travel receipt was being sent out. Another copy of your travel receipt has been sent to your email address. Please call 888-585-9828 when you are ready to book your travel dates...
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#1092967
Bookvip's reply to:

Dear Misti, Thank you for your email and we understand your concern. The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount in exchange for your time during the 90-120 minute preview. The...
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I didn't like
  • Any of it
#1087287
Bookvip's reply to:

Bookvip - Bad Experience
Bookvip - Bad Experience
Bookvip - Bad Experience
Bookvip - Bad Experience
Dear Elizaphan, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of...
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#1085716
Dear Brandy, Thank you for your feedback. First and foremost, please be reminded that, as you are already aware, you have 12 months to use your full store credit towards any BookVIP promotion for which you are eligible. It is disappointing that you were not eligible...
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#1077820
Bookvip's reply to:

Dear Judy, We appreciate your feedback and the opportunity to reply to same. We attempted to contact you several times to let you know that since you purchased a promotional package, it was prepaid to the resort. We were unable to reach you to let you know that, given...
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I didn't like
  • I do not like book vip and will never use it g
#1070790
Bookvip's reply to:

Dear Michael, Thank you for the opportunity to address your concerns. I would like to apologize for any inconvenience from the manner of communication provided by our Customer Service agent. It is disappointing that the agent was unable to access your reservation when...
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#1070043

Contact Bookvip

Mailing Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
Phone:
(888) 849-8450
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Thank you for your feedback as we use this forum for both positive and areas we can improve as we are not perfect and are always looking to improve. We are the fastest growing travel company in the world with over 3.6 million Facebook Likes second only to Expedia. As...
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#1063400