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Dear Sheron, We appreciate the opportunity to address your comments. First and foremost, please be reminded that your $39 deposit was refunded to you promptly upon request and the reservation being held with your deposit was cancelled – both prior to your posting. All...
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#1250049
Bookvip's reply to:

Dear Laurie, Thank you for your valuable feedback. I am pleased that a representative was able to speak with you and resolve your concerns. Your reservation was cancelled as requested and your credit card was not charged. As the fastest growing travel company in the...
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#1249045
Bookvip's reply to:

Thank you for your valuable feedback. We adddressed this concern with Westgate as we are their exclusive online provider of first time visitor promotional packages. There staff are commission sales people. Additionally, a management member of their team reached out to...
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#1244329
Bookvip's reply to:

Dear Tammie, We appreciate the opportunity to address your concerns. Please note that a supervisor of the cancellation department attempted to contact you on the same day you requested cancellation of your reservation and left you a voicemail and sent you a text...
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Vero Beach, Florida
#1212334
Bookvip's reply to:

Hello Begum, Thank you for your feedback. As stated in the Reservation Details which you we covered over the phone and agreed to in writing, the resort partner is paying the 70% discount on for these promotions, and the resort will honor only one package per family,...
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#1212138
Bookvip's reply to:

Hello Tatiana, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are...
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#1209674
Bookvip's reply to:

Hello Rita, We are happy that prior to your review being posted, your refund had already been processed back to your credit card. Regarding your concerns, I would like to apologize for any inconvenience and stress resulting from the delay in processing your refund...
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#1208442
Bookvip's reply to:

Dear Carmen, We appreciate the opportunity to address your comments. First and foremost, please be reminded that you were immediately refunded your $39 down-payment when you refused to cooperate with the sales representative. Above all else, providing excellent...
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#1206755
Bookvip's reply to:

Hello Kourtney, We appreciate the opportunity to respond to your comments. We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP, which is why BookVIP has the most flexible reschedule policy in the travel...
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#1204673

Contact Bookvip

Mailing Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
Phone:
(888) 849-8450
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Bookvip's reply to:

Hi Jenna, Thank you for your email and understand your concern. BookVIP is the leading provider of promotional packages in the world. We send over 100,000 people on vacation each year with all of our vacation packages. The reason all of our packages are up to 77% off...
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#1202187