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Bookvip's reply to:

Dear Kathy, We appreciate your feedback. First and foremost, we honor all bonuses offered and paid for. Please note that the resort provided you with your $200 resort credit when you completed the resort’s presentation. In order to enjoy the other bonuses you...
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North Miami Beach, Florida
#1359158
Hello Calandthia, We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved. All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As...
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#1358386
Bookvip's reply to:

Dear Kayla, Thank you for the opportunity to address your concerns. The package price advertised on our website does not include taxes (and not advertised as “including taxes”). The total amount you paid for your package was $737.90. The addition of government taxes...
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#1356752
Bookvip's reply to:

Dear Lillie, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal. All of our calls are recorded, and after listening to your calls, our staff did not intentionally hang up on you. We apologize...
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Las Vegas, Nevada
#1353698
Bookvip's reply to:

Hello Kathryn, We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP. Before your reservation was confirmed, the resort discovered a possible connection between your family and another family traveling on the...
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#1341044
Bookvip's reply to:

Dear Darlene, Thank you for your feedback. Upon receipt of your review, we are glad that we were able to resolve the issue to your satisfaction. The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on...
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#1313109
Bookvip's reply to:

Dear Luan, I am pleased that a supervisor was able to speak with you and your request was resolved. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. The reason we have over 3.8 Million Facebook Likes, more customer...
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North Miami Beach, Florida
#1298757
Bookvip's reply to:

Hello Ashley, We appreciate the opportunity to address your comments. It is disappointing that we were unable to accommodate you when you called to book and finalize your vacation package. As you were advised in August 2017, both of your open-dated vacation packages...
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#1288754
Hello Anthony, I would like to apologize for any inconvenience resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly...
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#1287979

Contact Bookvip

Mailing Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
Phone:
(888) 849-8450
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Bookvip's reply to:

Dear Andy, We appreciate the opportunity to address your comments. First and foremost, please be reminded that although your reservation was final and non-refundable since you did not accept the trip insurance offered during the sales call, you stilll were refunded in...
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#1267042