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Bookvip's reply to:

Dear Jim, Thank you for your feedback. I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. All of our calls are recorded and we are happy that you were able to speak to one of...
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#1174050
Bookvip's reply to:

Dear Jennifer, We appreciate the opportunity to address your concerns.. After you called in to book dates and completed the booking process (including accepting the package by agreeing to the Reservation Details governing the promotion with your electronic signature),...
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#1170236
Bookvip's reply to:

Dear Nawar, Thank you for your feedback. Although you have already received a full refund, we appreciate the opportunity to address your concerns. Please be reminded that you booked your reservation on Friday, January 5, 2018 – only 3 days before you posted your...
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#1164966
Bookvip's reply to:

Hello Eric, We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP. As you are aware, the resort cannot honor your reservation because you are not legally single, which makes you ineligible for the resort's...
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#1134550
Bookvip's reply to:

Dear Sylvia, Thank you for your valuable feedback. I am pleased that a supervisor was able to speak with you and resolve your concerns. As the fastest growing travel company in the world, we are not perfect and sometimes do make mistakes, however, we use this forum for...
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#1130682
Bookvip's reply to:

Dear Freda, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of...
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#1128864
Bookvip's reply to:

Dear Bobbi, Than you for your feedback. Your reservation had been cancelled and your full refund was in process before you posted your review. Unfortunately, you were not eligible for the promotion offered by your preferred resort since did not meet the resort's...
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#1107037
Bookvip's reply to:

Dear Mark, I understand the disappointment you must have felt when you realized that your reservation had not been changed from June 20, 2017 to September 12, 2017, and would like to apologize for any inconvenience and stress resulting from the manner of communication...
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#1099199
Bookvip's reply to:

Dear Lisa, Thank you for your feedback. We apologize as we had a system update when your travel receipt was being sent out. Another copy of your travel receipt has been sent to your email address. Please call 888-585-9828 when you are ready to book your travel dates...
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#1092967

Contact Bookvip

Mailing Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
Phone:
(888) 849-8450
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Bookvip Products and Services

Bookvip's reply to:

Dear Misti, Thank you for your email and we understand your concern. The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount in exchange for your time during the 90-120 minute preview. The...
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#1087287