Bookvip's reply to:

Bookvip - Bait and switch

Dear Kayla,

Thank you for the opportunity to address your concerns.

The package price advertised on our website does not include taxes (and not advertised as “including taxes”). The total amount you paid for your package was $737.90. The addition of government taxes at time of purchase is a standard. The savings amounts to over $1500+ off the retail rate as advertisied on Expedia, Kayak, and Hotels.com

Please be reminded that your package is “all-inclusive” and all of your family’s meals, beverages (including alcohol), and non-motorized activities are covered under this promotion.

In addition, you received an extra bonus of 3 FREE Nights In Las Vegas or Orlando.

All taxes and fees are disclosed before any transaction is completed and charged.

Taxes are not included on our website because applicable government taxes and fees vary depending upon upgrades or extra persons or extra nights added to the vacation packages – the total of which is necessary before the required government taxes and fees can be quoted (if applicable).

We disclose 100% of any additional fees, if applicable, and you would have had to agree to those terms in writing prior to any billing.

Despite taxes (which we cannot do anything about) or Resort Fees charged by the participating resort, our offers are still 77% less than booking directly with the resort or with any other travel provider.

The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

We are happy that you will still be able enjoy an all-inclusive, 6-day/5-night vacation in a beautiful Five-Star resort in Cancun, in addition to your FREE 3-night vacation in Las Vegas or Orlando.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
SpecificFennecFox502
1.3

The $599 price is such a fake number.

It comes out to be $900 and you have to do a timeshare presentation. I can book a better room at the same resort for the same price though trip advisor and don’t have to do a presentation. Book Vip is a scam.

Review #1356752 is a subjective opinion of poster.
Testimonial
5.0

BookVIP is real!

I recently travelled to Sandy’s Finisterra, Los Cabos with a friend for a relaxing September getaway. This resort was recommended by a travel agent friend of mine so we booked.

So happy we did! The resort is beautiful. Built practically into the side of beautiful cliffs on one side with a gorgeous beach on the other. The main downside is that the beach is not swimable due to strong riptides and huge waves but incredible for walks with many stunning views.

The pools are all stunning with plenty of lounge chairs so we never had a problem getting chairs. The property is extremely well maintained and so clean! The a la carte restaurants are wonderful with excellent and well presented food. We never had a meal we didn’t thoroughly enjoy.

The buffet is fine for breakfast and lunch but small in comparison to other all inclusive I have been to. But the excellent quality of the meals in the a la carte restaurants and not needing to reserve makes up for it! The staff are all very friendly and exceptionally helpful! Estella in guest services greets us upon arrival and was so helpful getting us acquainted with the resort and all it had to offer.

Oscar, head concierge went above and beyond to make our stay memorable. Rafael Jr, the towel boy was our best morning smile! Loved him! Elizabeth and Karen, excellent hostesses and warm, genuine people!

Our regular waiters, Hilario, Gustavo and Enrique always took such great care of us! And of course, Joe and Jose were always right there to make sure we had everything we needed by the pool! I loved the spa and had a fantastic massage there! The whole experience at the spa was wonderful.

Geronimo the receptionist, Araceli the hostess and My masseuse, Yerenia made me feel like a queen for the day! Beautiful spa!

Overall, I highly recommend this resort! We were there in a quiet season so it was not fully booked therefore peaceful and quiet but even full, I feel it would make for a relaxing vacation!

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Testimonial
Reason of review
Good quality
Review #1366083 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Westgate, Las Vegas getaway

Dear Lillie,

We appreciate the opportunity to address your comments.

Above all else, providing excellent customer service is our main goal.

All of our calls are recorded, and after listening to your calls, our staff did not intentionally hang up on you. We apologize for the calls getting disconnected as it appears to have been the result of a bad connection.

As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

You can save up to save 77% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
ThinSilverDollar
Location
3000 Paradise Rd, Las Vegas, NV 89109, USA
2.5

I was refused booking my vacation because I'm "a single woman" and wanted to go along with a couple of ladies. I was hung up on serveral times before being refunded

Reason of review
Poor customer service
Review #1353698 is a subjective opinion of poster.
Testimonial
5.0

I booked through BookVIP.com. I saved over $2000.

I stayed on West side during my prior visit. I decided the East side this time around and I love it!

East side is very peaceful not a lot of traffic. The resort is very nice. The service very good with friendly stuff. Location is perfect for snorkeling or diving.

Rooms very clean in contemporary style. 1Br&2Br have full kitchens.

Local store can provide all necessities. I will be back next year.

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Testimonial
Reason of review
Good quality
Review #1366079 is a subjective opinion of poster.
Testimonial
5.0

We booked this beautiful vacation through BookVIP.

We had so much fun. There were five of us that went and we so enjoyed all the activities and shows at the Villa.

The taco bar was wonderful as was all the food we had while there.

We did the all inclusive for 3 out the 7 days and it was a great deal considering we ate and drank a lot of beer. We'll be back!!

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Testimonial
Reason of review
Good quality
Review #1366077 is a subjective opinion of poster.
Testimonial
5.0

Booked through BookVIP, saving us a lot of money.

Friendly, helpful, clean and fun! GREAT pizza by the lower pool.

Pools are warm and clean. Amazing view from ocean side balcony, highly recommend! Take a cab for the $9 to town and save your legs, the beach is deep to walk in.... fun for the first 50 feet and then pretty draining.

EXCELLENT STAY! Do the zip line outdoor adventure through Cabo Adventures.

You will LOVE it! Salvatores Italian restaurant was so good, huge portions, Wicked Pizza in town, so good!

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Testimonial
Reason of review
Good quality
Review #1366076 is a subjective opinion of poster.
Testimonial
5.0

This saved us $400 booking through BookVIP.com

Pulling into this beautiful resort, I was in awe. Then I walk into a cheerful and welcoming staff.

Elianna, was very helpful upon check in and then I was escorted to my room by golf cart and told all about this amazing large property, I forgot the name of the bellman but he was awesome.

Even the maintenance crew helped me with a ride across the property when I asked a question. I still have one more day and I still don't think I'll see everything they have to offer, so I'll be back for sure.

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Testimonial
Reason of review
Good quality
Review #1382760 is a subjective opinion of poster.
Testimonial
5.0

All this was possible with BookVIP.com. Great experience

Had an amazing time. Always something to do.

Easy to get around. Kids love it. Definitely gonna keep coming back. View is beautiful.

There were bears.

But at a safe distance. Staff is extremely nice and on top of things.

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Testimonial
Reason of review
Good quality
Review #1366075 is a subjective opinion of poster.
Testimonial
5.0

Bookvip - We were able to save over $700

Tahiti Village is great! There are plenty of activities for the kids and the adults.

The lazy river and the pool for the kids, plenty of chairs for the adults and families! The shuttle van provided easy access to the casinos.

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Testimonial
Reason of review
Good quality
Review #1367224 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Worst every

Hello Kathryn,

We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP.

Before your reservation was confirmed, the resort discovered a possible connection between your family and another family traveling on the same dates.

Since group travel is not allowed (as stated on your certificate), the resort notified BookVIP, as the booking company, and we contacted you to discuss the issue.

After you denied knowing the other party, we relayed the information to the resort and your reservation was promptly confirmed.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The reason we have over 3.6 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty.

James Colligan
Owner
BookVip.com
James@bookvip.com
AdamantServal
1.9

Booked a trip 2mo ahead got nonrefundable flights have requested days off an found childcare for 5 children. Got call today due to someone in the area booking around same time we scamming an our trip will be cancelled.

We dont know the other people i hate being called a lie. Im gonna call the BBB an see what can be done with no proof we know these people

Reason of review
Return, Exchange or Cancellation Policy
Review #1341044 is a subjective opinion of poster.