Bookvip's reply to:

Bookvip - Westgate, Las Vegas getaway

Dear Lillie,

We appreciate the opportunity to address your comments.

Above all else, providing excellent customer service is our main goal.

All of our calls are recorded, and after listening to your calls, our staff did not intentionally hang up on you. We apologize for the calls getting disconnected as it appears to have been the result of a bad connection.

As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

You can save up to save 77% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
ThinSilverDollar
Location
3000 Paradise Rd, Las Vegas, NV 89109, USA
2.5

I was refused booking my vacation because I'm "a single woman" and wanted to go along with a couple of ladies. I was hung up on serveral times before being refunded

Reason of review
Poor customer service
Review #1353698 is a subjective opinion of poster.
Testimonial
5.0

I booked through BookVIP.com. I saved over $2000.

I stayed on West side during my prior visit. I decided the East side this time around and I love it!

East side is very peaceful not a lot of traffic. The resort is very nice. The service very good with friendly stuff. Location is perfect for snorkeling or diving.

Rooms very clean in contemporary style. 1Br&2Br have full kitchens.

Local store can provide all necessities. I will be back next year.

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Testimonial
Reason of review
Good quality
Review #1366079 is a subjective opinion of poster.
Testimonial
5.0

We booked this beautiful vacation through BookVIP.

We had so much fun. There were five of us that went and we so enjoyed all the activities and shows at the Villa.

The taco bar was wonderful as was all the food we had while there.

We did the all inclusive for 3 out the 7 days and it was a great deal considering we ate and drank a lot of beer. We'll be back!!

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Testimonial
Reason of review
Good quality
Review #1366077 is a subjective opinion of poster.
Testimonial
5.0

Booked through BookVIP, saving us a lot of money.

Friendly, helpful, clean and fun! GREAT pizza by the lower pool.

Pools are warm and clean. Amazing view from ocean side balcony, highly recommend! Take a cab for the $9 to town and save your legs, the beach is deep to walk in.... fun for the first 50 feet and then pretty draining.

EXCELLENT STAY! Do the zip line outdoor adventure through Cabo Adventures.

You will LOVE it! Salvatores Italian restaurant was so good, huge portions, Wicked Pizza in town, so good!

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Testimonial
Reason of review
Good quality
Review #1366076 is a subjective opinion of poster.
Testimonial
5.0

This saved us $400 booking through BookVIP.com

Pulling into this beautiful resort, I was in awe. Then I walk into a cheerful and welcoming staff.

Elianna, was very helpful upon check in and then I was escorted to my room by golf cart and told all about this amazing large property, I forgot the name of the bellman but he was awesome.

Even the maintenance crew helped me with a ride across the property when I asked a question. I still have one more day and I still don't think I'll see everything they have to offer, so I'll be back for sure.

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Testimonial
Reason of review
Good quality
Review #1382760 is a subjective opinion of poster.
Testimonial
5.0

All this was possible with BookVIP.com. Great experience

Had an amazing time. Always something to do.

Easy to get around. Kids love it. Definitely gonna keep coming back. View is beautiful.

There were bears.

But at a safe distance. Staff is extremely nice and on top of things.

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Testimonial
Reason of review
Good quality
Review #1366075 is a subjective opinion of poster.
Testimonial
5.0

Bookvip - We were able to save over $700

Tahiti Village is great! There are plenty of activities for the kids and the adults.

The lazy river and the pool for the kids, plenty of chairs for the adults and families! The shuttle van provided easy access to the casinos.

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Testimonial
Reason of review
Good quality
Review #1367224 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Worst every

Hello Kathryn,

We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP.

Before your reservation was confirmed, the resort discovered a possible connection between your family and another family traveling on the same dates.

Since group travel is not allowed (as stated on your certificate), the resort notified BookVIP, as the booking company, and we contacted you to discuss the issue.

After you denied knowing the other party, we relayed the information to the resort and your reservation was promptly confirmed.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The reason we have over 3.6 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty.

James Colligan
Owner
BookVip.com
James@bookvip.com
AdamantServal
1.9

Booked a trip 2mo ahead got nonrefundable flights have requested days off an found childcare for 5 children. Got call today due to someone in the area booking around same time we scamming an our trip will be cancelled.

We dont know the other people i hate being called a lie. Im gonna call the BBB an see what can be done with no proof we know these people

Reason of review
Return, Exchange or Cancellation Policy
Review #1341044 is a subjective opinion of poster.
Testimonial
4.8

Bookvip in North Miami Beach, Florida - Great Experience/ Ignore the Negative Reviews

My wife and I booked a trip to Los Cabos in 2016 and we will be booking a trip to Cancun for June 2019 with BookVIP. I read the fine print (conditions) and knew what to expect.

If you book a $599 all inclusive trip for two, there certainly is a catch. You must attend a time share presentation. Do you really think BookVIP offers these low packages out of the kindness of their heart? We had a wonderful time, didn't purchase but returned this year to another Villa Group resort and purchased an even year package.

I have read many negative reviews and one thing is obvious, Those writing the reviews didn't read/understand the written terms and conditions. You must be married in most instances, you must have a major credit card in YOUR OWN name, you must meet age and income requirements, you must attend the presentation. There are other fees involved that are listed under the conditions tab. I will be paying $19.95 gratuity fee for each night.

You must have valid ID. You must speak English or Spanish in other countries. You must book in advance, especially during the holiday season. We also check the reviews (independently) of any resort that we consider and make our decision based on those reviews.

Hotels and resorts offer discounted packages in order to sell time shares and BookVIP advertises these properties. No doubt there are legitimate concerns but the majority of the negative reviews are not legitimate in my opinion.

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SuperiorHerculesBeetle
Location
975 N Miami Beach Blvd, North Miami, FL 33162, USA
I liked
Great prices and destinations, Pretty easy to use, Prices, Vacation spots, Services
I didn’t like
Attending a time share presentation
Reason of review
Good quality
Review #1336380 is a subjective opinion of poster.
Testimonial
4.6

Bookvip - Chaos!!!

First off, we booked our resort six months before. Not going to lie, I’ve read so many reviews; especially negative ones, and scared myself to the MAX!!!

Then June comes, it was our time to go enjoy our family vacation. Then the unexpected things happened. Our baby started getting rashes, then the plane got delayed. So, we took a chance anyways and if was planning to call it quit if the baby couldn’t take it anymore ( it was not that bad) until...

the plane got delayed, they boarded everyone on the plane. We sat there for a good 30 minutes, and we couldn’t get off. Then after 30 minutes they told us to get off the plane and there’s no way we were gonna make it to Cancun. We got a new flight tickets (which we should’ve) to fly the next day, but we didn’t want to risk going while the baby was still recovering from his rashes.

I took a chance calling BookVip, even though I thought I would lost the package already... so the next day we were supposed to go again, I decided to call them ( I didn’t ask for her name, my mistake) she apologized of all that had happened to us, and offered to give us an open dated of 12 months for us to book whenever we are ready!!! We were sooo happy. So we thought we had a second chance to book our vacation again, because I’d like for it to happen again this year; since we take our family every year.

At least once a year! I decided to call bookVip again and made a reservation for August. Since July was booked! I can tell you that the booking process took quite a long time and I had to make lots and lots of phone calls, and I mean LOTS!

Even after I received the confirmation number from the resort I was still unsure if it was a scam... I was so paranoid lol. I just wanted my family to have a wonderful vacation. I’m sure they got sick of me lol, but if that’s what it takes for my family to have a great vacation; then I’d do it!

Since my husband and I don’t have matching IDs/states; we had to bring our marriage certificate to prove that we are married. They did tell me that I could bring a copy, but I didn’t care I brought the original one; just in case!! Yeah I was that bad lol. So when it was time for us to go on our vacation, the back of my head was unsure about so many things that could go wrong when we get there...

Anyways, we arrived in Cancun. We didn’t have to wait long at all for our ride. They were there waiting for us, there was another family that were in a shuttle with us too. When we got to the resort, we were greeted and they gave us some drinks and some damp towels; since it was so hot (again didn’t ask for their names).

We checked in at the front desk, then went to our concierge her name was Carla ( I know for once I didn’t forget) she was sooooo nice and also offered us two other restaurants that were not included in our package that was all inclusive. She also gave us room service; which was so convenient, because we did ordered room services everyday while we were there. I should’ve asked her for WiFi, but I thought she gave us a lot already and I didn’t want to be so greedy lol. She also asked if we’re celebrating anything special.

I told her it was supposed to be our anniversary in June! On the second or third day, I’m not sure. she was supposed to surprise us with the cake but we happened to be in the room so we broke the surprise. We thought that was so sweet of Carla.

Oh, and the cake was delicious!!!!! Oh also forgot to mention the room, we knew that we didn’t get ocean front, but when we got into our room we were so blown away. Omg talk about Space!!! We had a one bedroom suite room, the balcony with a hammock and it was somewhat ocean view!

The view we got from our room was definitely beautiful!! My husband loved the architectures of the resort. They always keep it clean and we don’t know how they do thaT!!! Overall we had one memorable family vacation, everything turned out so perfect, the resort, the room and everything was so perfect!

Thank you so much BookVip. I’m not sure if this trip would had happened if I have booked it somewhere else since I didn’t purchased any trip insurance; we would’ve lost it all and I would’ve a mental break down for a while. Thank you again BookVip for making our family vacation a perfectly memorable one. I also have a 3 free Westgate at Orlando/las Vegas that came with our Cancun package that I supposed to call when we get back For those of you who are saying is a scam.

It is not, you really just have to follow the rules.

Read the terms& conditions carefully to see if you qualified, because it is pretty LEGIT! Love

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PreciousHarrier
Reason of review
Good quality
Review #1334797 is a subjective opinion of poster.