Bookvip's reply to:

Bookvip - Horrible rude customer service agents I have talked to

Hello Calandthia,

We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved.

All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

You can save up to save 77% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

That being said, when we reached out to you and explained the situation, you understood our position, and we are looking forward to helping you plan that much-deserved vacation.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVIP.com
James@bookvip.com
Author
Cons
Poor customer service, Waste of my time, Lies told by representatives, Shady, Poor customer service waste of time shady
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1358386 is a subjective opinion of poster.
0 comments

Every time you call and ask questions they hang up in your face I will report your company to the Bettr business bureau I just found y’all website and I was very interested in the resorts but after talking to those rude *** agents y’all don’t never have to worry about and are recommending anybody to book with BookVIP.com if you want to talk here is my mugar @yahoo.com email address nasty disrespectful customer service representatives I have ever talk to rude rude rude rude rude nasty attitude I don’t s how y’all stay in business with the unprofessional reps y’all have I was excited find y’all website and I was glad tha5 I didn’t spend my money with y’all company

Testimonial
0 comments

Thanks to BookVIP, we saved at least $2000 on this trip.

5.0
Details

The hotel consists of various buildings, all beautifully done; the architecture is really enchanting. Our Jr.

Suite overlooking the ocean and pool/palm tree area (beautifully done! - 4 pools,1 with swim-up bar) was wonderful; so was the entire staff. Everybody always had a great smile and was willing to help or chat. All of the various restaurants served not only delicious food but the presentation and the waiters were excellent.

Each evening there was a Broadway-like show outdoors with a view of the marina, the Sea of Cortez, the town and the mountains. The marina is across the road; town is a 10-minute walk - so is the SWIMMABLE beach, Cannery Beach, which is off to the right when one exits the property. The hotel itself is situated on the Pacific side with lots of undertow; swimming is not advised. For the young, there is also a nightclub..

plenty of bars outdoors and indoors. - We are planning to visit again!

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Author
Reason of review
Good quality
Review #1366087 is a subjective opinion of poster.
Testimonial
0 comments

I acquired through BookVIP.com. Saving a couple $1000!

Villa del Palmar is everything you can ask for in a resort! Great rooms, amazing ocean view, great facilities and amenities, amazing spa, the food is superb...

Couldn't have asked for a better or most restful vacation. Be sure to ask for ocean view room!

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Author
Reason of review
Good quality
Review #1360616 is a subjective opinion of poster.
Testimonial
0 comments

BookVIP really hooked us up on this. Amazing experience!

Stayed for a long weekend in an easily accessible part of Orlando. Staff welcomed us and offered us preferred rooms.

Secluded room helped us forget about neighbors. Text messaging for questions & room service was a plus!

Pool, Bar, Restaurant, Bus Shuttle, Cafe, Vending, Store, Maid service, Golf cart shuttle around the property. All of which were nice amenities and worth the price!

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Author
Service
Westgate Resorts Westgate Lakes Resort And Spa Vacation Ownership
Reason of review
Good quality
Review #1360618 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Bait and switch

Dear Kayla,

Thank you for the opportunity to address your concerns.

The package price advertised on our website does not include taxes (and not advertised as “including taxes”). The total amount you paid for your package was $737.90. The addition of government taxes at time of purchase is a standard. The savings amounts to over $1500+ off the retail rate as advertisied on Expedia, Kayak, and Hotels.com

Please be reminded that your package is “all-inclusive” and all of your family’s meals, beverages (including alcohol), and non-motorized activities are covered under this promotion.

In addition, you received an extra bonus of 3 FREE Nights In Las Vegas or Orlando.

All taxes and fees are disclosed before any transaction is completed and charged.

Taxes are not included on our website because applicable government taxes and fees vary depending upon upgrades or extra persons or extra nights added to the vacation packages – the total of which is necessary before the required government taxes and fees can be quoted (if applicable).

We disclose 100% of any additional fees, if applicable, and you would have had to agree to those terms in writing prior to any billing.

Despite taxes (which we cannot do anything about) or Resort Fees charged by the participating resort, our offers are still 77% less than booking directly with the resort or with any other travel provider.

The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

We are happy that you will still be able enjoy an all-inclusive, 6-day/5-night vacation in a beautiful Five-Star resort in Cancun, in addition to your FREE 3-night vacation in Las Vegas or Orlando.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
Author
Review #1356752 is a subjective opinion of poster.
0 comments
1.3
Details

The $599 price is such a fake number.

It comes out to be $900 and you have to do a timeshare presentation. I can book a better room at the same resort for the same price though trip advisor and don’t have to do a presentation. Book Vip is a scam.

Testimonial
0 comments

BookVIP is real!

5.0
Details

I recently travelled to Sandy’s Finisterra, Los Cabos with a friend for a relaxing September getaway. This resort was recommended by a travel agent friend of mine so we booked.

So happy we did! The resort is beautiful. Built practically into the side of beautiful cliffs on one side with a gorgeous beach on the other. The main downside is that the beach is not swimable due to strong riptides and huge waves but incredible for walks with many stunning views.

The pools are all stunning with plenty of lounge chairs so we never had a problem getting chairs. The property is extremely well maintained and so clean! The a la carte restaurants are wonderful with excellent and well presented food. We never had a meal we didn’t thoroughly enjoy.

The buffet is fine for breakfast and lunch but small in comparison to other all inclusive I have been to. But the excellent quality of the meals in the a la carte restaurants and not needing to reserve makes up for it! The staff are all very friendly and exceptionally helpful! Estella in guest services greets us upon arrival and was so helpful getting us acquainted with the resort and all it had to offer.

Oscar, head concierge went above and beyond to make our stay memorable. Rafael Jr, the towel boy was our best morning smile! Loved him! Elizabeth and Karen, excellent hostesses and warm, genuine people!

Our regular waiters, Hilario, Gustavo and Enrique always took such great care of us! And of course, Joe and Jose were always right there to make sure we had everything we needed by the pool! I loved the spa and had a fantastic massage there! The whole experience at the spa was wonderful.

Geronimo the receptionist, Araceli the hostess and My masseuse, Yerenia made me feel like a queen for the day! Beautiful spa!

Overall, I highly recommend this resort! We were there in a quiet season so it was not fully booked therefore peaceful and quiet but even full, I feel it would make for a relaxing vacation!

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Author
Reason of review
Good quality
Review #1366083 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Westgate, Las Vegas getaway

Dear Lillie,

We appreciate the opportunity to address your comments.

Above all else, providing excellent customer service is our main goal.

All of our calls are recorded, and after listening to your calls, our staff did not intentionally hang up on you. We apologize for the calls getting disconnected as it appears to have been the result of a bad connection.

As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

You can save up to save 77% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
Author
Location
Las Vegas, Nevada
Reason of review
Poor customer service
Review #1353698 is a subjective opinion of poster.
0 comments
2.5
Details

I was refused booking my vacation because I'm "a single woman" and wanted to go along with a couple of ladies. I was hung up on serveral times before being refunded

Testimonial
0 comments

I booked through BookVIP.com. I saved over $2000.

5.0
Details

I stayed on West side during my prior visit. I decided the East side this time around and I love it!

East side is very peaceful not a lot of traffic. The resort is very nice. The service very good with friendly stuff. Location is perfect for snorkeling or diving.

Rooms very clean in contemporary style. 1Br&2Br have full kitchens.

Local store can provide all necessities. I will be back next year.

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Author
Reason of review
Good quality
Review #1366079 is a subjective opinion of poster.
Testimonial
0 comments

We booked this beautiful vacation through BookVIP.

5.0
Details

We had so much fun. There were five of us that went and we so enjoyed all the activities and shows at the Villa.

The taco bar was wonderful as was all the food we had while there.

We did the all inclusive for 3 out the 7 days and it was a great deal considering we ate and drank a lot of beer. We'll be back!!

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Author
Reason of review
Good quality
Review #1366077 is a subjective opinion of poster.
Testimonial
0 comments

Booked through BookVIP, saving us a lot of money.

5.0
Details

Friendly, helpful, clean and fun! GREAT pizza by the lower pool.

Pools are warm and clean. Amazing view from ocean side balcony, highly recommend! Take a cab for the $9 to town and save your legs, the beach is deep to walk in.... fun for the first 50 feet and then pretty draining.

EXCELLENT STAY! Do the zip line outdoor adventure through Cabo Adventures.

You will LOVE it! Salvatores Italian restaurant was so good, huge portions, Wicked Pizza in town, so good!

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Author
Reason of review
Good quality
Review #1366076 is a subjective opinion of poster.