Bookvip's reply to:

Rip-off: bait and switch

Dear Marvin,

Thank you for your feedback.

Rest assured, BookVIP does not participate in “bait-and-switch” tactics. Above all else, providing excellent customer service is our main goal.

Since this is a discounted promotion, we cannot use the real name of the hotel. When you booked your dates, you were provided with the real name of the resort, which is located in San Jose Los Cabos.

Although you were provided with an option to upgrade to an All-Inclusive resort in Cabo San Lucas, you decided to keep the reservation you originally booked, which is confirmed.

Thank you for choosing BookVIP.

Enjoy your vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
author's review
ID
#1506860 Review #1506860 is a subjective opinion of poster.
Service
Bookvip Cabo San Lucas Vacation Package
Cons
  • Poor customer service
  • No refund
  • Put on long hold
Reason of review
Not as described/ advertised
Loss
$800
Preferred solution
Let the company propose a solution

Paid for a resort ressrot named Cabo Palace Beach Resort with location listed in Cabo San Lucas. Then VIP Booking phone rep did a bait and switch on me while on the phone to a resort in San Jose Del Cabo.

VIP booking made me sign off over phone and would not let me see resort until after taking my money. VIP never sent link and I found out about the location by calling custoemr service back and asking why the resort name had changed? they were rude and said that was the resort I booked. no refunds.

They refused to refund me and had to call credit card to report scam. VIP Booking is a high pressure scam.

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Great, great trip

Bookvip - Great, great trip
We had a beautiful time. Wonderful food and great staff. We saved a ton of money going through Bookvip.com. Great pool, swim up bar. Talking to other people, we saved about $400.00 over them for this all inclusive resort. Thanks, Bookvip for a fabulous vacation.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1527661 Review #1527661 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality

We had a great time in Orlando

Bookvip - We had a great time in Orlando
We came here through Bookvip.com and saved hundreds of dollars. We had a great time. If you want to go a nice trip, we advised you to use Bookvip.com. They do a great job and take care of you.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1527664 Review #1527664 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Fair pricing

From Philadelphia to Cancun

Bookvip - From Philadelphia to Cancun
We saved around $2,500.00 using Bookvip.com for an all-inclusive package. The weather is great. We left 36 degree weather for sunny Cancun. We will definitely be back.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1527665 Review #1527665 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Fair pricing

Adding on later

I spoke to Karl although the sale that I took a vantage of it supposed to be for one day he is agreed to do and giving me his extension number to ensure that I am able to add my extras for the same price as the packages off at four on today which is amazing because everything is for sale I will be writing another review after I leave to make sure that this thing is not to good to be true but it is looking awesome right now
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1498544 Review #1498544 is a subjective opinion of poster.
Location
Miami, Florida
Bookvip's reply to:

Teacher gets ripped off

Dear Jeorj,

We have no record of any reservation using the name, telephone number and/or email address included on your review.

We have an A+ rating with the Better Business Bureau (https://www.bbb.org/us/la/natchitoches/profile/online-travel-agency/bookvip-1015-90048356).

We have attempted to reach you for further information in an attempt to assist you, but have not received a response.

At BookVIP, we take pride in ensuring each of our customer’s satisfaction. We deeply value our relationship with our customers and we are committed to providing them with the highest level of service simply because our customers deserve the very best.

James Colligan
Owner
James@bookvip.com
author's review
ID
#1491092 Review #1491092 is a subjective opinion of poster.
Cons
  • I do npt like
Reason of review
Return, Exchange or Cancellation Policy

After investing over1900. no services were rendered.

They are not part of BBB. My bank was not able to get my money back.

After several very hostile conversations they refuse to return my money. The prices offered are the same as ones that you can find yourself.

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Amazing time at the Poconos Mountain

We took a family vacation to the poconos mountain in Pennsylvania and we had an amazing time in the resort, the staff was great and made us feel right at home!! We enjoyed the indoor pool and the hit tub.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1490100 Review #1490100 is a subjective opinion of poster.
Location
Aberdeen, Maryland
Service
Bookvip Vacation Package Booking
Reason of review
Good quality
Bookvip's reply to:

Awesome Prices

Dear Raymond,

Thank you so much!

We recommend you check Orbitz and Google flights and suggest travel on non-holidays and weekdays for best airfare deals.

We look forward to hearing from you when you are ready to book your next vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
author's review
ID
#1486647 Review #1486647 is a subjective opinion of poster.

I'd be going all the time but Airfare is out of sight. No Fault of there's

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Bookvip's reply to:

Just an fyi/My opinion only :)

Hello Terrie,

We appreciate your viewpoint.

At BookVIP, we take pride in ensuring each of our customer’s satisfaction.

We deeply value the relationship with BookVIP customers and we are committed to providing them with the highest level of service simply because our customers deserve the very best.

We will be happy to help you plan your next fabulous vacation, should you change your mind and decide to join the many thousands and thousands of customers who have enjoyed our promotional packages.

James Colligan
Owner
BookVip.com
james@bookvip.com
author's review
ID
#1482537 Review #1482537 is a subjective opinion of poster.
Reason of review
i have no complaints

Hi, I'm writing to you not because I have a complaint, but because thanks to this site and all the reviews I will never have a complaint, I was strongly thinking of booking a trip their your site but after reading all the issues and complaints people have made I won't make the same mistake. My biggest question is why does Robin still work for you???

She sounds like a complete waste of your money, her job is to make things right and to give the utmost customer service and from the things I have read, she has never made anyone's day.

You are always apologizing for your reps , fire them and hire friendly, knowledgeable people to represent your company. You are being viewed as scam artist by most of these reviews a lot of very unhappy clients. i'm sure you do a good amount of business and make a lot of money but I bet you'd sleep a lot better if you did the same thing in an honest friendly manner. Your employees reflect you and your company, sounds like you need to clean out your closets and get rid of the rude people you employ.

I'm also a business owner and I pride myself on customer service, I personally have nothing bad to say about your company or it's practices and sadly I never will even though I would qualify for most of your vacay deals, I can't bring myself to take a chance on a company with this many bad reviews.

I feel for the people who were treated poorly by your staff and to those who tried to go around the rules well they reap what they sow and I don't feel bad for them trying to scam you or the resorts, there will always be someone who tries don't mean they should be treated poorly.

If you take away nothing from my comments please get rid of Robin her name was mentioned numerous times and not one person had anything good to say about her. She sounds like a real gem(insert sarcasm) good day Happy

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1 comment
#1670435

Talk about a respectable bit of advice - you said that with real sincerity and all the while never was out of line or mean in any way ( people like you are hard to come by these days so not only did you bring it to my attention and save me from a risky purchase and headache you were professional in getting your point across so thank you so much for that - I wish I had a boss like you .

Bookvip, you helped us save over $2,000.00!

Bookvip, you helped us save over $2,000.00!
We had the vacation of our dreams. It was in our budget and was everything you said it would be and more.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492120 Review #1492120 is a subjective opinion of poster.
Reason of review
Fair pricing

This is the most memorable trip we’ve ever had!

Bookvip - This is the most memorable trip we’ve ever had!
We’re on our last day at the beautiful Grand Sirenis. The kids have been swimming all day. We had such a great concierge that we bought a membership. We will be back many times.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492119 Review #1492119 is a subjective opinion of poster.
Reason of review
Good quality

We saved hundreds of dollars booking through Bookvip.com!

We saved hundreds of dollars booking through Bookvip.com!
We just spent a wonderful anniversary vacation at the Tahiti Village thanks to Bookvip.com. This is a wonderful hotel.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492121 Review #1492121 is a subjective opinion of poster.
Service
Bookvip Room Booking
Reason of review
Fast order processing

Very happy with stay!

Beautiful hotel, multiple pools, clean and staff was very friendly. Gorgeous scenery and an amazing value. Would definitely do it again.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1470625 Review #1470625 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality

This is a once in a lifetime trip. Thanks BookVIP!

This is a once in a lifetime trip. Thanks BookVIP!
We saved over $5,000.00 booking through Bookvip. The resort is amazing, the people are amazing, the beaches are gorgeous. We never could have afforded this without Bookvip.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492122 Review #1492122 is a subjective opinion of poster.
Reason of review
Fair pricing

Bookvip.com booked our trip and saved us over $1,000.00 dollars!

If you want to go somewhere, make sure you contact Bookvip.com. They will fix you up.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492127 Review #1492127 is a subjective opinion of poster.
Reason of review
Fair pricing