Bookvip's reply to:

Bookvip - Just an fyi/My opinion only :)

Hello Terrie,

We appreciate your viewpoint.

At BookVIP, we take pride in ensuring each of our customer’s satisfaction.

We deeply value the relationship with BookVIP customers and we are committed to providing them with the highest level of service simply because our customers deserve the very best.

We will be happy to help you plan your next fabulous vacation, should you change your mind and decide to join the many thousands and thousands of customers who have enjoyed our promotional packages.

James Colligan
Owner
BookVip.com
james@bookvip.com
author's review
ID
#1482537 Review #1482537 is a subjective opinion of poster.
Reason of review
i have no complaints

Hi, I'm writing to you not because I have a complaint, but because thanks to this site and all the reviews I will never have a complaint, I was strongly thinking of booking a trip their your site but after reading all the issues and complaints people have made I won't make the same mistake. My biggest question is why does Robin still work for you???

She sounds like a complete waste of your money, her job is to make things right and to give the utmost customer service and from the things I have read, she has never made anyone's day.

You are always apologizing for your reps , fire them and hire friendly, knowledgeable people to represent your company. You are being viewed as scam artist by most of these reviews a lot of very unhappy clients. i'm sure you do a good amount of business and make a lot of money but I bet you'd sleep a lot better if you did the same thing in an honest friendly manner. Your employees reflect you and your company, sounds like you need to clean out your closets and get rid of the rude people you employ.

I'm also a business owner and I pride myself on customer service, I personally have nothing bad to say about your company or it's practices and sadly I never will even though I would qualify for most of your vacay deals, I can't bring myself to take a chance on a company with this many bad reviews.

I feel for the people who were treated poorly by your staff and to those who tried to go around the rules well they reap what they sow and I don't feel bad for them trying to scam you or the resorts, there will always be someone who tries don't mean they should be treated poorly.

If you take away nothing from my comments please get rid of Robin her name was mentioned numerous times and not one person had anything good to say about her. She sounds like a real gem(insert sarcasm) good day Happy

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1 comment
Anonymous
#1670435

Talk about a respectable bit of advice - you said that with real sincerity and all the while never was out of line or mean in any way ( people like you are hard to come by these days so not only did you bring it to my attention and save me from a risky purchase and headache you were professional in getting your point across so thank you so much for that - I wish I had a boss like you .

Bookvip, you helped us save over $2,000.00!

We had the vacation of our dreams. It was in our budget and was everything you said it would be and more.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492120 Review #1492120 is a subjective opinion of poster.
Reason of review
Fair pricing

Bookvip - This is the most memorable trip we’ve ever had!

We’re on our last day at the beautiful Grand Sirenis. The kids have been swimming all day. We had such a great concierge that we bought a membership. We will be back many times.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492119 Review #1492119 is a subjective opinion of poster.
Reason of review
Good quality

We saved hundreds of dollars booking through Bookvip.com!

We just spent a wonderful anniversary vacation at the Tahiti Village thanks to Bookvip.com. This is a wonderful hotel.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492121 Review #1492121 is a subjective opinion of poster.
Service
Bookvip Room Booking
Reason of review
Fast order processing

Bookvip - Very happy with stay!

Beautiful hotel, multiple pools, clean and staff was very friendly. Gorgeous scenery and an amazing value. Would definitely do it again.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1470625 Review #1470625 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Reason of review
Good quality

This is a once in a lifetime trip. Thanks BookVIP!

We saved over $5,000.00 booking through Bookvip. The resort is amazing, the people are amazing, the beaches are gorgeous. We never could have afforded this without Bookvip.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492122 Review #1492122 is a subjective opinion of poster.
Reason of review
Fair pricing

Bookvip.com booked our trip and saved us over $1,000.00 dollars!

If you want to go somewhere, make sure you contact Bookvip.com. They will fix you up.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492127 Review #1492127 is a subjective opinion of poster.
Reason of review
Fair pricing
Bookvip's reply to:

Bookvip - Lied to.

Dear Taletha,

Above all else, providing excellent customer service is our main goal. We apologize for any stress caused by any misunderstanding.

You were refunded in full for the $39 deposit you made on-line, once it was discovered that you were not qualified for the vacation package you were interested in.

You can save up to 80% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

James Colligan
Owner
BookVip.com
James@bookvip.com
author's review
ID
#1456475 Review #1456475 is a subjective opinion of poster.
Service
Bookvip Vacation Package

This was a bunch of bs and i was lied to from day one Bout everything and i will be seeking legal action for the initial lie that was told to me.

Along with consulting legal counsel i will be contacting the BBB as well. I asked about hidden fees and restrictions in mh initial conversation last year i was told the weren't any and that was a special rate not down payment so this was based upon a lie and i want what i was told i paid for now we have to go about it in a less civil way by mediation when all y'all had to do was honor the agreement which was given and paid for.

Futhermore, all of that not only shouldve been included in the initial conversation but in the email I received and it wasnt. Y'all need to STOP *** SCAMMING PEOPLE TO MEET A DAMN QUOTA!

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It’s been a great experience with BookVIP!

We are totally enjoying our vacation thanks to Bookvip.com. The food, service and environment are great. We couldn’t ask for better. Just chilling on the beach in Mexico.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1492128 Review #1492128 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality
Bookvip's reply to:

Bookvip - Pure scam

Dear Justin,

Thank you for your valuable feedback.

Please note that we have representatives available 24 hrs. per day/7 days per week. Our records do not reflect any incoming calls from your telephone number since you made your original booking on-line.

Your reservation has been cancelled and you have been refunded in full.

BookVIP is the largest provider of promotional packages. You can save up to save 77% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

The reason we have over 3.8 Million Facebook Likes, more customer video reviews and sent over 100,000 thousand people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVIP.com
James@bookvip.com
author's review
ID
#1454816 Review #1454816 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Order processing issue

Took our money. Called in took many tries to get a Person.

No resort. Wanted time share time.

Can’t stress enough. Scam.

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