Anonymous
map-marker Tampa, Florida

Single guys do not waste your time

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I spent hours looking through and reading about the resorts only to find out they would not book for a single male. 1 adult age 55.

Saying that I was only going there to party. Nothing could have been further from the truth. Funny thing is I do not drink. Going to Cancun for ten days to see a dentist.

So probably would not be eating much either. I only eat whole raw foods so I was looking to book a place with a kitchen/refrigerator. I do stay in the best places when I travel and was looking to buy a condo hotel or timeshare if the price was right.

Found the two places I wanted to try and after you click on book it they tell you to call the number where they tell you they will not book to a single man. No where on the site do they tell you that.

If it sounds to good to be true it usually is. The people in the video do these reviews for the perks.

I would not waste my time here again if they offered free rooms at the Ritz, which is where I will be staying!

Everything happens for a reason. Not looking for Zika virus.

BookVIP Reply:
Dear Roger,

Thank you for your valuable feedback.

Our amazingly affordable promotional packages are subsidized up to 77% of the retail rate by the participating resort provider.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider sets forth certain eligibility requirements that must be met in order for BookVIP (as the booking company) to be able to offer the package to potential guests.

The Terms and Conditions governing these promotional packages are located on each and every resort offering page on BookVIP’s website. To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

That being said, one of our supervisors has left you a voicemail message and sent you a text in order to review with you the resorts for which you are qualified. Customer service is our main focus and we look forward to hearing from you.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Cons:
  • Illegal practices
  • Discriminationsexage
  • Shady
Reason of review:
discrimination the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex.
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Salt Lake City, Utah

Caveat Emptor!

I booked a trip with this company. They say you have 7 days to cancel.

I called on day 7 to cancel because I had not received a confirmation from them about my trip, therefore I had no confidence in them to deliver. The rep said they would cancel the trip but would not refund my money. They do not honor their agreements.

I would not trust this company at all. They try and entice you with the idea of low rates and just try and scam your money.

BookVIP Reply:
Dear Carl,

Thank you for sharing your experience. We apologize for any miscommunication and would like to point out that your reservation was cancelled as requested and your refund submitted for processing.

Please note that it is the participating resort provider who issues the confirmation of your reservation. However, BookVIP, as the booking company, immediately sends all customers a receipt confirming purchase of the vacation package.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Warranty issue
Loss:
$548
Preferred solution:

Full refund

Anonymous
map-marker Weston, Florida

Bookvip - Vacation Package Review from Weston, Florida

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We booked our package at $159. It was advertised a room with a jacuzzi.

I always cross my T's and dot my I's so I confirmed it twice and was told I was to get a room with a jacuzzi and balcony. Then I get a phone call back and they told me I had to pay $39 in taxes!!! I payed them. Three days later I get another charge for taxes, called to dispute it and it took over 12 days to get my $ back.

I asked if there were any catches because of the price, they said NO! I asked if I had to do a time share and was told no we just hope that you like our property while you are here and decide to purchase a vacation share and tell your friends, we're not time share! Then I get a letter stating if I don't do a 90 minute presentation I lose my money and I have to pay over $700!!! I call and they tell me I misunderstood the first person I spoke to!

I agreed to do timeshare. I told them it needs to be in afternoon because I am going to a party the evening before! Day of vacation I have to go to a welcome center, they tell me, I have to go to an 8:30 am showing-I told them no and they said they would cancel the package and I would owe $790! I said no, we are going in the afternoon!

She said why would you want to miss the Super Bowl? Well, the showin is at 1:30, super bowl is at 8 and presentation is 90 minutes.We agree to 1:30 and they send us 15 minutes away with the most confusing directions, took us an hour! They give us a mildew smelling crack shack room with no balcony and no jacuzzi. I call downstairs to a manager Shakir and she said that's what bookvip booked us in and told us to call them.

I call bookvip and they tell me this resort only has these rooms!! I said I asked to upgrade to a bigger room and you told me they only had one type of room, they are thelling me they have 2-3 bedrooms with jacuzzis! JP told me he was putting me on hold to call and speak to Shakir. I'm on the other phone with my husband who is on the phone with Shakir (on speaker) and I'm on the phone with JPnon speaker.

JP gets back and lies to me telling me he spoke to Shakir and they are going to fix the problem! Shakir is saying sir, I am Shakir--you did not speak me! So I say to him your lying to me telling me you spoke to her when you didn't and he said No you misunderstood , I'm having my manager call her and call you back. They are going to fix the problem.

Hung up. Shakir got so mad, they upgraded but when I got here I had to pay taxes again!!! When they upgraded, I had to pay taxes in upgrade. A manager from bookvip never called back.

20 hrs later I called back and got JP again and he offered me 3 free nights anywhere in us. I said I just want the tax money and what I laid out--NOPE! Asked for a mgr to call me back, he offered me nothing, not even an apology.

Told me they don't advertise those rooms. See pictures advertised

BookVIP Reply:
Dear Kelly Ann,

Thank you for your valuable feedback.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview. It is the resort’s prerogative to schedule the presentations at their discretion.

As the booking company, BookVIP’s website advertises the rooms as advised by the participating resort partner. Although our website does state that your room would include a balcony, nowhere is a Jacuzzi mentioned. We will take up the discrepancy with the resort partner and do regret that your room did not have a balcony. Any requests for upgraded rooms must be addressed directly with the resort upon check-in.

Customer satisfaction is the mainstay of BookVIP’s business and the issues you encountered with the BookVIP Customer Service representative are being investigated and will be dealt with appropriately.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Not as described/ advertised
Pippa Ted
map-marker Cedaredge, Colorado

Bookvip - Vacation Package Booking Review from Cedaredge, Colorado

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This is a rip off company they sold me a 6 night all inclusive vacation in cancun mx i booked it and my flights 2 days before i was to leave they sent me an email saying that the hotel did not accept my booking and they wont return my money iv had to scramble to fine a replacment hotel and ive paid twice horrable company DO NOT USE THEM

BookVIP Reply:
Dear Deb,

We appreciate your feedback.

Unfortunately, your reservation was not honored by the resort due as a result of a Group Travel issue, which is a clear violation of the Terms and Conditions governing the vacation package.

Your vacation package was final and non-refundable when the resort notified us of the situation. You were promptly contacted and 4-days prior to your scheduled check-in date, you choose to Open-Date your vacation package (with an 18-month extension to use same).

The Terms and Conditions governing every promotional package are located at the bottom of each resort offering page and are easy to read and understand. In addition, the Terms and Conditions are reviewed with the customer during every sales call, and must be agreed to in writing by every customer in order to finalize the reservation and have dates sent to the participating resort provider.

BookVIP also offers a 7-day period of time before the vacation package becomes final and non-refundable to enable the customer time to review the Terms and Conditions in an attempt to avoid any misunderstanding of same.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Problems with payment
Chantz Vyq
map-marker Bellevue, Washington

Bookvip - Deal Review from Bellevue, Washington

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Updated by user Mar 07, 2016

It was not the penalties that caused the problem. I showed up for the presentation on time.

The problem was that my cohabitant has a spinal cord injury and was unable to make it at 9 in the morning because of a flair up. If we had been given 2-3 hours for her medication to kick in, the presentation would not have been a problem. However, the presenters showed no flexibility at all, and were very rude.

In addition, all I need is some type of payment plan to pay off the penalties. I'm a 100% service connected disabled veteran and simply don't make enough to pay $450 in one payment.

Original review Feb 06, 2016

Beware. They dont honor the terms of their own agreement. The scam is to get you there then void the special deal and hit your credit card.

BookVIP Reply:
Dear Eldon,

We appreciate your feedback.

We regret that you choose not to attend the resort’s presentation (your only obligation in exchange for the affordable vacation package you enjoyed). Unfortunately, your decision resulted in penalties (to date, unpaid) as clearly explained in the Terms and Conditions governing the vacation package and which you agreed to when you made your reservation.

Neither BookVIP nor the resort could have known that you would not attend the presentation.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview. All qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package.

To ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and
the customer must accept and agree to the Terms and Conditions via electronic signature
before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Anonymous
map-marker Olive Branch, Mississippi

Bookvip - Vacation Package Booking Review from Olive Branch, Mississippi

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My wife and I called this company to book a trip to Gatlinburg,TN

Mainly because we got married on 5/23/2015 and we wanted to go back to celebrate our anniversary.

They stayed on the phone for an hour with my wife finally get the vacation booked but Saturday 01/30/2016 here it is 02/02/2016 and we got an email saying there is a problem with the dates and if we want the vacation we can pay more

Mean while they already pended 119.00 from my account

BOOK VIP IS A SCAM

I WILL BE CONTACTING MY UNCLE WHO IS AN ATTORNEY TODAY IF I DO NOT GET A REFUND AND TO ANYONE WHO HAS BEEN SCAMMED WE CAN ALL GO IN AND RIP THIS COMPANY A NEW ONE FOR TRYING TO RIP PEOPLE OFF

I DO NOT LIKE GETTING SCAMMED FOR 5 DOLLARS OR 119.00

I am beyond PISSED off

TRY US

JONATHAN AND CHERYL HUDSON

BookVIP Reply:
Dear Jonathan and Cheryl,

Thank you for sharing your experience with us. We appreciate all feedback.

Please be reminded that you were never charged for your vacation package and your reservation was cancelled within 24-hours of your request for same.

In peak and holiday season the promotional packages sell extremely fast, every once in awhile, the participating resort discovers that the rooms have been over-booked and the reservations are honored on a first-come, first-serve basis. We definitely recommend for these peak & holiday seasons to book as early as possible.

Of course, this puts BookVIP, as the booking company, in the uncomfortable position of being the bearer of bad news to our customers.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Not as described/ advertised
Anonymous

Do not book with this company

Well this company has not changed. All they tell you is that your cancellation request has been sent to their cancellation department and you have to wait until someone calls you back.

I requested to speak to the supervisor, funny, she is always on the phone every time I call. No call back from the cancellation department or the supervisor. Yes, I was also hung up on! BookVIP customer service can not transfer you to the cancellation department.

BookVIP took the money out of my account the very next day after I booked this vacation. Try getting your money back!

BookVIP Reply:
Dear Ms. Tilot,

Attention to customer service is BookVIP’s main focus and we regret that your call could not be transferred to the cancellation department as requested.

Please note that although your cancellation request was received over the weekend, your reservation was cancelled and your refund submitted for processing on Monday morning. You were notified of same via voicemail, email and text message.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Cons:
  • Shady
  • Poor english
Reason of review:
Bad quality
Loss:
$222
Preferred solution:

Full refund

Vienna Lbk
map-marker Placerville, California

STAY AWAY AT ALL COSTS!!!

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If you book through BookVIP, be aware that they put "advance" purchase prices on hotels they label as cancellable without penalty. But, after you make the reservation, your confirmation may say it is not changeable or cancellable, and your credit card will immediately be charged!

When I tried to cancel, I had to make several calls, and each time the customer service person gave me a different number to call. I spoke to Melinda, Jezz, Jenny and Mitch @***.com. I was given numbers to call the hotel direct, 3 different numbers at Expedia and 3 different numbers at BookVIP.com.

When I finally asked to speak to a manager at BookVIP.com , they refused to speak to me! The whole process took me over an hour and a half, and I still was unable to cancel my reservations.

BookVIP Reply:
Dear Faustina,

Thank you for sharing your experience with us.

In addition to our exclusive promotional package, BookVIP affords customers the opportunity to make reservations through a number of other travel sites such as Expedia via our website as a comparison tool, however, BookVIP itself has no control over or access to those reservations made with the other travel sites. All confirmations and receipts issued by Expedia provide a customer service telephone number and further instructions concerning cancellations/refunds.

As for BookVIP’s amazingly affordable special promotional packages, providing excellent customer service is our main goal and we are readily available 24-hrs. per day/7-days per week. The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page on BookVIP’s website. The Terms and Conditions are printed in a normal font and are easy to understand.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Cons:
  • Conflicting cancellation policy
Reason of review:
Problems with payment
Loss:
$746
Preferred solution:

Full refund

Anonymous
map-marker Vancouver, British Columbia

FALSE ADVERTISING - Do Not Use - Add Terms & Conditions At Will

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I've tried booking with BookVIP three times now and every time they ad terms and conditions that either exclude us from travelling (need to be cohabitating) or the price triples when you call to confirm. This isn't listed on their website and their representatives are useless.

Will never use them. FALSE ADVERTISING. I thought it looked too good to be true for the price and it was.

They told me to try another resort and call them back because there are different terms and conditions for each one. Try using cheapcaribbean.com instead.

BookVIP Reply:
Thank you for your feedback.

First and foremost, BookVIP does not participate in false adverstising.

All qualifications and restrictions, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are contained in the Terms and Conditions for each package. The Terms and Conditions are located at the bottom of every hotel/resort offering page on our website. The Terms and Conditions are reviewed with each guest during the sales call and must be greed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.
Because the resort partner is paying the 70% discount on for these promotions, they set forth certain eligibility requirements for these vacation packages.
Many of the resorts charge a higher rate during peak travel seasons (such as Christmas and Easter/Springbreak). Most of these charges are, indeed, reflected on the on-line calendar, including the Krystal Resort Cancun, which you were interested in visiting during the Christmas holiday season.
I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Cons:
  • Waste of my time
  • Put on long hold
  • Bait and switch
Reason of review:
Not as described/ advertised
Preferred solution:

Don't ever use their services

Elise Nqj
map-marker Cibolo, Texas

BookVIP Ripoff

BookVIP Ripoff
BookVIP Ripoff - Image 2
BookVIP Ripoff - Image 3

On 12/27/15 we paid $149 deposit for an open booking for Sandos Finisterra Los Cabos until we could coordinate vacation schedules and approvals through our employer. On 1/11/16 I called back, spoke to a supervisor (Lex) and was able to finalize the dates of 2/9 - 2/12 and paid the $150 balance.

I was then told the criteria for the promotional rate: That we'd have to listen to a timeshare presentation and they also asked a series of question to verify that we qualified (which we did). I wasn't thrilled about having to do the presentation but decided I could live with it. We then booked our airfare. On 1/20 I received an email saying to contact them for Urgent Reservation matter.

I spoke with Sharizza and she asked why I was calling, I told her that I got a message to call, so she needs to tell me. She looked at my account and said everything was fine and there was nothing to worry about. Today 1/22, I received the same email message. This time I spoke with Laine and she told me that the dates I had reserved were no longer available and instead offered me the Holiday Inn.

This was not acceptable to me. I booked the Sandos Finisterra specifically because it was actually in Cabos San Lucas, on a beach, within walking distance to marina/town, and is a 4 + star rated hotel. The Holiday Inn isn't even in Cabos San Lucas, but instead over 30 miles away in San Jose which would require a rental car or taxi expense to get to town. It is a chain hotel, and not a "luxury" hotel.

Due to coordination of our work vacations and the fact that we have purchased our plane tickets, rescheduling wasn't an option either. So I asked Laine if I could cancel with a refund. She said if I rebooked with Holiday Inn, then I can not, but I could up until I rebooked because they were not able to give me what I reserved. I then called fiance and discussed our options.

After checking around we were able to reserve another resort in the location we wanted at a much higher rate. I then called back the same day to request they cancel and refund my money. I spoke with Ben, and although he seemed sympathetic, he said he could not refund the money because its been over 7 days since I booked it. The reason I cancelled was because they could not fulfill their agreement when I booked the resort.

If they were able to give me a room at the Sandos Finisterra, I wouldn't have cancelled. This is a part of my vacation budget and I need this $300 for my trip, especially since I'm now paying more for accommodations. And I definitely don't want to let them keep the money towards an open booking and have to go through another experience like this with them.

Attached is a screenshot I had taken of the promotional package that I had purchased and they were not able to give me. Also, I have gone to the site and acted like I was purchasing it again to see the availability dates and my dates are showing available as marked in green on the attached screenshot.

BookVIP Reply:
Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

Please be reminded that BookVIP issued you a full refund of monies paid with no penalties due to the circumstances caused by the resort partner’s inability to accommodate you.

All of our special promotional packages are sponsored by the participating resort partner. Because of the high demand for these amazingly affordable vacation packages, every once in awhile, the participating resort discovers that reservations have exceeded the allotment.

Although this happens rarely, it puts BookVIP (as the booking company) in the difficult position of being the bearer of bad news.

You were offered the Holiday Inn Resort Los Cabos, which is not a “chain hotel,” but actually is a four-star resort. The property offers three different ambiances: A quiet adult-only section perfect as a relaxing hide away, an activities section with a big pool where scheduled games and activities take place during the day, and a family section with pool and a special kids playground to get together with your children to have fun in the sun.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Nashville, Tennessee

Bookvip - Vacation Package Booking Review from Nashville, Tennessee

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We never actually booked with this company eventually. What seems to be too good to be true often is.

When we tried to make the reservation we suddenly had to tell our whole life history like being vetted for a high security job. Then the dates that had been available suddenly were not and then we were told to expect to sit through a sales presentation that apparently is put in such fine print that you need a microscope to read it.

The representative spoke barely passable English and appeared to be talking from a Zumba class, there was so much background noise. Prices aside there is not much going for this company and I will just say, prepare to be disappointed

BookVIP Reply:
We appreciate the opportunity to address your comments.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview.

Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the demographic for whom they are designed.

As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.

The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Poor customer service
Fronie Uri
map-marker Reno, Nevada

Bookvip Hotel Reservation Review from Reno, Nevada

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I booked an online reservation for 4 days/3 night suite at The Grandview at Las Vegas for $219. However, when I called to confirm the representative misquoted the offer (obviously reading the script for Thursday and not the one that I booked for Wednesday) then RUDELY stated that my reservation would be canceled since I am not traveling with my spouse and hung up in my face as I tried to clarify if this was due to a timeshare presentation requirement which was not advertised.

BookVIP Reply:
Dear Mr. Steen,

Thank you for sharing your experience.
First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agent. All of our calls are recorded so I appreciate your comments as we were able use the call as a valuable learning exercise. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly looking to improve.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

All of our special promotional packages are subsidized up to 77% by the participating resorts, and it is the resort who sets forth the eligibility requirements for these promotional packages. In your particular case, you would have saved over $500 in exchange for your 90-120 minutes of your time.

The Terms and Conditions governing every vacation package (including the requirement to attend a presentation) can be found at the bottom of each hotel offering page on BookVIP’s website. The Terms and Conditions are printed in a normal font and are easy to understand.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Order processing issue
Brisia Lje
map-marker Richmond, Virginia

Bookvip - Vacation Package Booking Review from Richmond, Virginia

After seeing a promotional offer on Facebook, I began to read reviews about BookVIP. I read two, the second by a New Yorker dated June 26, 2015 ("FRAUDULENT..."), at which time I determined there was no need to continue.

I have been in customer service 40 years and any establishment that would say to a customer "all of your comments are completely untrue," as well as to be so condescending as to follow that up with " we wish you a wonderful vacation" after ironically talking about their "A+ rating for customer service," is certainly not an entity from whom I'm interested in acquiring a vacation package. I'm happy for those that had no difficulty but no way will I take the risk.

BookVIP Reply:
Although you have never contacted BookVIP personally, your critique based upon reviews you have read about BookVIP is duly noted.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Miami, Florida

Bookvip Hotel Reservation Review from Miami, Florida

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I have not got a call back to cancel it took 10min to book but forever to cancel who do i speak to can someone help me with a supervisor or higher

BookVIP Reply:
Dear Angela,

We were very surprised to receive your comments as it looks like they were sent just before we resolved the issue.

We immediately responded to the email sent directly to my attention on 1/20 and you were promptly contacted by a supervisor to help you locate a resort for which you were qualified.

After a pleasant conversation, you were sent a personal email listing specific resorts in Orlando which offer promotional packages to Florida residents with debit cards. You were also advised to check the Terms and Conditions listed at the bottom of each resort offering page to ensure you qualified as to income, age, etc. You called later in the day and booked another resort for which you were not qualified.

You were contacted again the following morning and after another pleasant conversation, you agreed to review the resort offerings presented via email yesterday and also agreed to remove your posting.

Unfortunately, at the end of the day, we were unable to assist you because of the qualifications set forth by the resort for the special promotional package and your travel dates.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Burlington, North Carolina

They change terms and conditions as they like, I was considering buying so I made sure that I met the qualifications before I hit book on their site, didn't meet the new ones due to age.

The original terms and conditions required a single female to be 28 min income of 40,000 and 15.00 a night resort fee

The new terms and conditions required single females to be 35, 16.95 a night 5.00 a night taxes (they had already added one tax to to my reservation) and a 350.00 security deposit until you attend their tour.

So no reservations, no offer for a different resort with different terms, and I am now turned off from the whole idea of dealing with people like I just had to on the phone.

It is not worth the hassle to deal with this company.

BookVIP Reply:
Thank you for your feedback.

Upon review of your reservation, we discovered that the resort had made some changes to their eligibility requirements and the Terms and Conditions were being updated. The updated Terms and Conditions were in process but not yet completed on the website when you checked them prior to making your reservation.

That is the reason for the discrepancy between the Terms and Conditions you based your reservation on and the Terms and Conditions you received upon booking.

We immediately contacted you to explain the situation and offered you a wide selection of resort options which were currently available on your travel dates, along with a significant discount.

As of the moment, we are looking forward to your response so we can send you on your vacation as planned.

I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
View full review
Reason of review:
Poor customer service
Preferred solution:

Let the company propose a solution

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