Testimonial

I got upgraded not once, but twice. BookVIP has helped us save $1000 of dollars.

I cannot say enough about the attention to detail, the accommodation and staff at Grand Luxxe. From the very friendly maid staff, to the Concierge staff (Aldo and Carlos) to the wonderful gym staff (Isabel, Manuel, and Raquel zumba!) Food everywhere was outstanding and they had entertainment too.

I was also very impressed by the immaculate landscaping throughout the complex. I was vacationing with my brother, his partner and my sister for two full weeks and this trip was exactly what we needed.

The only negative is we did not know the "lazy pool" was being renovated, and we were looking forward to using it. Next time we will check before hand, however it looks like they are continuing to expand and grow, hope to visit again soon

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Testimonial
Reason of review
Good quality
Review #1382756 is a subjective opinion of poster.
Testimonial
5.0

BookVIP is real. Very comforting.

We had the pleasure of staying with our daughter and son in law who are owners at the Westgate Resorts. Beautiful resort and well maintained grounds.

Stayed in building 6200. The rooms were well appointed and comfortable. My only concern is purely personal. I had a knee injury and this building was very far away from the main center of the resort.

I felt as an owner the resort should have given us a room closer to the pools and water park. The entrance to the building was in the back of the building making the walk much longer. They have golf carts that take guests to points around the resort but it was not clear as to how to arrange this service. As I was limping to and from a golf cart would go by and I would ask and was told I needed to contact bell services to set it up.

Fun trip. I would definitely recommend this to anyone looking to stay near all the Florida attractions!

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Testimonial
Location
Westgate, Florida
Reason of review
Good quality
Review #1382754 is a subjective opinion of poster.
Testimonial
5.0

Thank you so much BookVIP. The savings super amazing.

This is the most beautiful Timeshare with a Waterpark, Lazy River, 14 Pools, Restaurants, Pizza, Market Place, Activities Center and beautiful Timeshare Units. Great for Couples, Families, Family Reunions, Weddings, etc...

Can't wait to go back next year. It's our 2nd Home.

Brought Family Members down this year. They absolutely loved it and can't wait to travel with us again.

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Testimonial
Reason of review
Good quality
Review #1366089 is a subjective opinion of poster.
Testimonial
5.0

We booked through BookVIP.com. The whole program was a great experience.

We actually switched from a Wyndham in Orlando to our home base at Summer Bay because there's more things to do and a nicer property with bars and pools. Seems like they're always painting and keeping up with the property and always enjoy staying there.

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Testimonial
Reason of review
Good quality
Review #1366088 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Don't Do It!!

Dear Kathy,

We appreciate your feedback.

First and foremost, we honor all bonuses offered and paid for. Please note that the resort provided you with your $200 resort credit when you completed the resort’s presentation. In order to enjoy the other bonuses you received, all you need to do is call customer service and an agent will be happy to assist you.

Although it is disappointing that your expectations were not met upon arrival at the resort, and your complaint is definitely valid, it belongs more on Trip Advisor about the resort than directed against BookVIP.

Your comments are also a bit surprising since the resort you chose is #12 on Trip Advisor’s top 25 all-inclusive resorts around the world. In addition to which, the resort received no complaints from you and only has 1 incident registered when your husband arrived at one one of the restaurants improperly dressed according to the dress code of the restaurant. The resort’s records reflect that Mr. Pankratz walked out and did not return.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is paying for your room in exchange for your time during the resort preview.

You saved $2,000 on your vacation package, not to mention the bonus gifts you received.

As the booking company, BookVIP’s job is to ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider. BookVIP has no control once you are at the resort.

The reason why we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVIP.com
James@bookvip.com
WordyIndri417
Location
975 N Miami Beach Blvd, North Miami, FL 33162, USA
Tags
  • Intentionally misleading
1.0

First of all, they will lure you into purchasing your package with "bonuses" they have no intention of honoring (I was promised $500 off of a future package and $100 Amazon gift card for purchasing my package the day I was going to just put a deposit on it and $200 worth of resort credits and 2 free nights in Miami with a Yacht tour after I submitted my credentials that proved I met their criteria for their conditions...which basically is that I am married to the person who will be accompanying me and that we make enough money to afford their ridiculously overpriced discounts packages). Then they fail to let you know before taking your money that there will be conditions to you receiving your package at the discounted rate.

Once you get to your resort, you will be put in a substandard room (no ice machines, refrigerator temp was luke warm, and air conditioner maintained a nice (un)comfortable 78 degrees. My husband complained until they did put us in another room where the the refrigerator at least worked and the staff got us a fan which made the room temp tolerable. The staff really was the only saving grace to our whole vacation. They were friendly and tried to make our stay as comfortable as possible.

We were offered to be upgraded to a nicer room at the neighboring resort (where we were subjected to over 3 hours of sales pitches-no...it isn't 90 minutes like they originally predict, or even 120 like they advised us of later on. Three. Full. Hours.

Had to convince 3 different people that no really means no. Wtf And we drove an hour there and an hour back to our resort so basically we wasted a half of one of our 4 days there. Oh, and the condition of the upgrade...we had to purchase one of their extremely overpriced packages. Which, by the way, is discounts on future vacations...cuz this one is working out so well for us!

My husband was drinking his beer over ice...yep, over ice. Didn't get a cold beer the entire time we were there! We would have just put some in ice...but again, no ice machines!

For me personally, the worst part of the whole experience was the fact that the pool water felt like bath water. Bottom line...pay a little more and get a real vacation!

I liked
Staff at the resort were very friendly
I didn’t like
False advertisement
Reason of review
Not as described
Loss
$1000
Preferred solution
Let the company propose a solution
Review #1359158 is a subjective opinion of poster.
Testimonial

Easy as 1, 2, 3, BookVIP. We saved over $500!

My girlfriend and I visited Cancun and stayed at Krystal Cancun for a weekend. We had no problem checking in, front desk was very informative, or out, the staff was generous enough to let us stay in our room for a couple more hours as we waited for our flight.

The hotel's access to the beach and pool area was very nice. The staff working at all the bars and restaurant were super nice and attentive. Juan Manuel Costa was our server on one of the nights we went to Las Velas, the hotel's restaurant, and he was amazing and made our dinner very special. We got Alfredo and Salmon dishes which were delicious!

Compliments to the chef for those.

The hotel is also at a prime location with the beach right outside, multiple great restaurants nearby, bars and clubs right around the corner, and even an aquarium thats walking distance where you can swim with dolphins! We had a great time during our short, yet beautiful stay :)

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Testimonial
Reason of review
Good quality
Review #1360614 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Horrible rude customer service agents I have talked to

Hello Calandthia,

We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved.

All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

You can save up to save 77% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

That being said, when we reached out to you and explained the situation, you understood our position, and we are looking forward to helping you plan that much-deserved vacation.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVIP.com
James@bookvip.com
OilyShihTzu

Every time you call and ask questions they hang up in your face I will report your company to the Bettr business bureau I just found y’all website and I was very interested in the resorts but after talking to those rude *** agents y’all don’t never have to worry about and are recommending anybody to book with BookVIP.com if you want to talk here is my mugar @yahoo.com email address nasty disrespectful customer service representatives I have ever talk to rude rude rude rude rude nasty attitude I don’t s how y’all stay in business with the unprofessional reps y’all have I was excited find y’all website and I was glad tha5 I didn’t spend my money with y’all company

I didn’t like
Poor customer service, Waste of my time, Lies told by representatives, Shady, Poor customer service waste of time shady
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1358386 is a subjective opinion of poster.
Testimonial
5.0

Thanks to BookVIP, we saved at least $2000 on this trip.

The hotel consists of various buildings, all beautifully done; the architecture is really enchanting. Our Jr.

Suite overlooking the ocean and pool/palm tree area (beautifully done! - 4 pools,1 with swim-up bar) was wonderful; so was the entire staff. Everybody always had a great smile and was willing to help or chat. All of the various restaurants served not only delicious food but the presentation and the waiters were excellent.

Each evening there was a Broadway-like show outdoors with a view of the marina, the Sea of Cortez, the town and the mountains. The marina is across the road; town is a 10-minute walk - so is the SWIMMABLE beach, Cannery Beach, which is off to the right when one exits the property. The hotel itself is situated on the Pacific side with lots of undertow; swimming is not advised. For the young, there is also a nightclub..

plenty of bars outdoors and indoors. - We are planning to visit again!

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Testimonial
Reason of review
Good quality
Review #1366087 is a subjective opinion of poster.
Testimonial

I acquired through BookVIP.com. Saving a couple $1000!

Villa del Palmar is everything you can ask for in a resort! Great rooms, amazing ocean view, great facilities and amenities, amazing spa, the food is superb...

Couldn't have asked for a better or most restful vacation. Be sure to ask for ocean view room!

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Testimonial
Reason of review
Good quality
Review #1360616 is a subjective opinion of poster.
Testimonial

BookVIP really hooked us up on this. Amazing experience!

Stayed for a long weekend in an easily accessible part of Orlando. Staff welcomed us and offered us preferred rooms.

Secluded room helped us forget about neighbors. Text messaging for questions & room service was a plus!

Pool, Bar, Restaurant, Bus Shuttle, Cafe, Vending, Store, Maid service, Golf cart shuttle around the property. All of which were nice amenities and worth the price!

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Testimonial
Service
Westgate Resorts Westgate Lakes Resort And Spa Vacation Ownership
Reason of review
Good quality
Review #1360618 is a subjective opinion of poster.