BookVIP's reply to:

Bookvip website lied charged me more than advertised

Dear Stacey,

We apologize for the issue that may have occurred when you made your on-line booking during our system update.

Your cancellation and full refund were processed, as you requested when you called in on the same day your review was posted.

Should you wish to book another vacation, please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1598147 Review #1598147 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Cons
  • False advertisement
  • Put on long hold
Reason of review
Pricing issue
Loss
$99
Preferred solution
Full refund
New Reviewer

I booked a vacation with unknown dates and was told $39.00 down payment when I got to the confirmation page it had a different hotel than the one I chose and also charged me $99.00 I want a refund for the $99.00 back and my reservation cancelled before I make a report to BBB.

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BookVIP's reply to:

No option to cancel membership in website?

Dear Narkyia,

We have cancelled your membership with BookVIP Plus, as requested.

Please note that if you have any further questions regarding your former BookVIP Plus account, you may go to https://www.bookvipplus.com/ and click on the “Do You Need Support” link.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1594609 Review #1594609 is a subjective opinion of poster.
Service
Bookvip Vip Plus Membership
Pros
  • What i was promised
Cons
  • No refund
Reason of review
Unable to cancel bookvip plus membership for months!!! I’m charged $19.99 monthly for a service that is not beneficial and I have not used.
Loss
$120
Preferred solution
Full refund
New Reviewer

There are no options to cancel bookvip plus membership online and no options to contact anyone.

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BookVIP's reply to:

Not good

Hello,

We appreciate the opportunity to address your comments.

It is unfortunate that you were not able to book your preferred travel dates for your family’s vacation.

However, the representative was correct when you were advised that the resort does not offer the promotion to single women during peak travel dates.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

Please call 888.845.0602 when you are ready to book your free vacation, and a customer service representative will be happy to discuss your options.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1591677 Review #1591677 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Cons
  • Deceptiveness of the company and customer service agents
  • Poor customer service
  • False advertisement
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

I was offered a 3 night free vacation for my video of a previous trip but when i called in to claim my free 3 day trip i was told i could not book for the day i wanted because i was a single parent and that was their peak season not that they date wasnt available but that it was a rule that single woman could not stay at westgate property in florida during peak season... Im feeling a tad bit discriminated aganist this was last thing i expected. When i asked the agent waht shecsaid shecsteted it 3 times and told me that was the rule...Smh

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BookVIP's reply to:

Secrets Capri

Hello Dennis,

Thank you for your feedback.

We are thrilled that you enjoyed your vacation!

We always appreciate hearing from satisfied customers such as yourself and we look forward to hearing from you at 888-849-8450 when you are ready to plan your next vacation.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1587814 Review #1587814 is a subjective opinion of poster.
Pros
  • Prices
  • Great prices and destinations
  • Resort was very nice
Reason of review
Good customer service
New Reviewer
BookVIP - Secrets Capri

Awesome vacation - great price saved tons of money

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A great 20th anniversary

BookVIP - A great 20th anniversary
We/re having a great time in Puerto Vallarta. Thanks to Bookvip.com for getting us a great rate at this place. It’s a great resort. The food was really good and right here by the beach.
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Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1717358 Review #1717358 is a subjective opinion of poster.
Service
Bookvip Vacation Package

We saved hundreds of dollars

BookVIP - We saved hundreds of dollars
Thanks to Bookvip.com we were able to get a great deal on an all inclusive resort for our sixth anniversary, which is something we usually can’t do. We saved probably over $1,000.00. We’re having a great anniversary vacation.
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Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1717360 Review #1717360 is a subjective opinion of poster.
Service
Bookvip Deal
BookVIP's reply to:

Horrible experience

Hello Tia,

All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected.

We were notified of the allotment issue 2 days after your dates were sent to the resort and we immediately contacted you. Instead of moving forward with a full refund, you agreed to change your resort choice and your travel dates.

Although it is disappointing that your expectations were not met upon arrival at the resort, that issue should be directed towards the resort, not BookVIP. BookVIP is the booking company and was not made aware of any issues until we received your review.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1570236 Review #1570236 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Bad quality
Loss
$777
Preferred solution
refund of trip or free trip offered at a 4 star resort
New Reviewer

I had a horrible vacation. At the time of booking my vacation , i was reserved for a 4 star resort .

i got a email the second day that my dates werent no longer available. I reconfirmed dates and reservation for a hotel and the customer service representative never locked my dates in.

I Wtf lost those dates and was put in a 3 star trashy hotel for vacation. i am totally displeased with the service i received and will definitely not return or recommend book vip for vacation travel.

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New Reviewer

Can’t go wrong

BookVIP - Can’t go wrong
We had an awesome time in Cabo thanks to bookvip. Com. The all inclusive was a great deal and the food was excellent. We got to meet a lot of nice people and we have became friend. We also saved a lot of money, like 5,000.
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Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1564102 Review #1564102 is a subjective opinion of poster.
Location
Negley, Ohio
Service
Bookvip Vacation Package Booking
Pros
  • It was an awesome deal and the food was excellent
Cons
  • There was nothing that we did not like
Reason of review
Good quality
BookVIP's reply to:

Never again , thieves !!!!!!!

Dear Unica,

We are also disappointed that you were not able to take your children on vacation for your son’s birthday and have been unable to reach you to offer some possible options for your consideration.

However, your credit card was NEVER charged since your on-line reservation was not completed and processed when you spoke to the representative.

Although it is true that some of the resorts charge an extra surcharge on peak travel dates, not all of them do.

You can save up to 80% of the retail price because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending a resort preview.

The resort sets forth the eligibility requirements – not BookVIP – and they are located at the bottom of each resort offering page on our website (Terms and Conditions).

If you would like to go ahead and plan that much-deserved vacation, please call the sales line at 888-849-8450 and a highly trained representative will be more than happy to assist you.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1555818 Review #1555818 is a subjective opinion of poster.
New Reviewer

I was really looking forward to a great getaway with my children seeing its going to be my sons birthday on June 16th. So I decided to book with bookvip online for a 4/2 At westgate resort which was priced at 199.00.

Once I pushed submit I was prompted to call customer service to confirm my dates (great right !.....no ) apparently their were surcharges that I did not calculate in my fiancé’s which I totally understand I personally just couldn’t afford it so I explained to the agent that I would like to cancel the whole thing cause at this time being a single mother of three it’s hard to just fork out 376.19. So the next morning I awake to these same people I clearly repeated on recording to cancel my reservations had taken my money. As I stated I’m a single mother who works 10 hour shift 5-6 days a week so my children can be happy n live.

I as their mother was looking forward to an enjoyable Weekend together seeing that I suffer from depression so it can be hard on us as a family To have that amount taken from u is a blow to my heart my sons birthday is now quickly approaching I now have nothing for his birthday . No i am not pleased with the service of this company it’s horrible how do U take what was clearly not authorized for u to take And leave us suffering.

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BookVIP's reply to:

Don't use BookVip

Dear Jill,

Thankfully, prior to receipt of your review, you had already been contacted by one of our managers who was able to confirm that the resort agreed to waive the penalty for the late cancellation and you have booked your new travel dates.

As an extra bonus, you have been provided with 3 FREE nights in Las Vegas or Orlando, which can be booked after your international trip.

Enjoy your vacation!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com

author's review
ID
#1550567 Review #1550567 is a subjective opinion of poster.
Cons
  • Total lack of integrity
  • How i was treated
  • No concern
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Waive their policy for excellent Customer Service
New Reviewer

I accidentally left my passport at home which is a 2-day drive from Reno to Boise, ID. United couldn't let me fly without a passport.

They were so kind as to make an exception to their rules regarding penalties for the need to change our plans. American Airlines the same thing. Even the resort that we planned to stay in Cabo San Lucas, waived their penalties. But do you think BookVip would make an exception?

NO. They don't want to make any type of exception to any policies.

All I heard was the policy is to charge 2 days of the resort costs. Policy and policies.

Don't use BookVip unless you want to be quoted policies and horrible Customer Service.

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BookVIP's reply to:

HORRIBLE

Dear Arnisha,

Thank you for the opportunity to respond to your concerns.

BookVIP offers unsurpassed vacation packages at amazingly affordable prices (up to 80% off the retail price) because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending a resort preview.

The representative wanted to let you know about all of the perks associated with the vacation you were interested in, as well as the the special opportunity you had to receive a Summer Cruise bonus!

The resort’s eligibility requirements for each promotional package (including the requirement to attend a resort presentation) can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

If you would like to go ahead and plan that much-deserved vacation, we would love to help.

Please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1541028 Review #1541028 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
New Reviewer

This is a waste of time. They advertised a reasonable price online resort (Miami,FL).

I tryed to reserve the location/resort via online. I was given a confirmation # and to call a 1800 number. Upon calling the rep started quickly reading a script off a piece of paper. She went on and on about a cruise when I booked 4 a Miami, FL trip.

Then rambling I heard her say something about an 1.

30 manadtory presentation. The games people play, just say that up front ,.

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BookVIP's reply to:

Do you have to sit thru a promotion to buy into the resort?

Hello,

Thank you for your question.

For most of the amazingly affordable packages offered on our website, you can save up to 80% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview. BookVIP has some specials which do not require a resort preview as well.

The VIP property tour is designed to be fun and informative, so that the customer will know where everything is and get the most out of their stay.

Please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.

We look forward to hearing from you!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1534841 Review #1534841 is a subjective opinion of poster.

During your vacation is it required that you take time out to listen to a sales pitch? Is there a sales pitch to try and get you to buy into the resort?

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BookVIP's reply to:

I purchased a $99 package to go to Va.Beach, va for 3 nights,4 days..Nobody can see that I ever paid $99. Please help

Hello June,

Thank you for your valuable feedback. Once we learned of your reservation, a supervisor reached out to you as there confusion on which email address the reservation was under.

On April 11, 2019, you reserved your travel dates of 7/14/19 – 7/17/19 and then you subsequently decided to change them.

If you have any questions, please call 888.845.0602 and a customer service representative will be able to locate your reservation using your name and/or email address. The telephone number reflected on the reservation is different from the one reflected on this review.

Thank you for choosing BookVIP.

Enjoy your vacation!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1534221 Review #1534221 is a subjective opinion of poster.
Cons
  • Total lack of integrity
  • Shady
  • Deceptiveness
Reason of review
Poor customer service
New Reviewer

My name is June Bailey. I purchased a $99 package to go to Va.Beach,Va for 3 nights, 4 days at a 4-star hotel..I have tried to make a reservation for the past 2 weeks---noone can help...I have proof on my checking account that I paid you $99......PLEASE HELP!!!!!

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Best anniversary

BookVIP - Best anniversary
We had a great stay!!! The Wild Bear Inn was clean and comfortable. Close to everything. Nice heated pool! Awesome pancake breakfast each morning. Thanks Bookvip for making our Anniversary unforgetable!!!
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Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1533836 Review #1533836 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality
BookVIP's reply to:

If I could give BookVIP negative stars, they would get that...

Dear Amanda,

Please accept my apology for the manner in which we handled your complaints when you first contacted us. We know the incident must have been very unpleasant for you. The representatives involved have received special training and are now better prepared to serve all our customers.

I appreciate your making me aware of the situation. To solve the problem, you were contacted by our General Manager and all issues were resolved to your satisfaction.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1531046 Review #1531046 is a subjective opinion of poster.
Cons
  • No quality
  • Unable to contact directly for assistance
  • False advertisement
Reason of review
poor customer service and care, bad quality, not as described, refund requested
Loss
$1102
Preferred solution
Full refund
New Reviewer

I purchased a package through BookVIP and it ended up being an absolute nightmare. By the end of night 2 I decided I would rather go home than stay another night at the supposed 5 Star Resort they promised me.

This was no 5 Star Resort, I was stuck in *** with no way out. I called Bookvip at the end of night 2 and left 2 messages at 2 different numbers. I emailed every Bookvip contact that I had, I posted on their Facebook page, and I sent them a Facebook messenger message begging for help. I did not get any responses on night 2.

I repeated the entire process the next morning, on the 3rd day of my "vacation." I finally received a response via FB messenger. Then an agent called. I explained my horror and told the agent I was already packed to leave the resort, that I would rather go home than stay there another day. I asked for them to help me, relocate me, refund me, anything.

They did not. I asked them to pay for my taxi ride back to the airport, and they declined, stating that wasn't in my package. I asked when I could expect to have this resolved and they said MONDAY! It was Friday morning at about 8 am and I was begging for help.

They DID NOT help me. They also did not call me Monday to resolve these issues. It is Thursday and Bookvip clearly isn't concerned with my wellbeing as I have yet to hear from them. No concern whether I made it out of the hotel, whether I made it to the airport, or whether I ever got out of there at all.

I have reported them to the BBB for the lost money, since I checked out 4 days early, and since this trip was the worst trip of my entire life. DO NOT USE BOOKVIP!!

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