Bookvip's reply to:

Bookvip - Do you have to sit thru a promotion to buy into the resort?

Hello,

Thank you for your question.

For most of the amazingly affordable packages offered on our website, you can save up to 80% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview. BookVIP has some specials which do not require a resort preview as well.

The VIP property tour is designed to be fun and informative, so that the customer will know where everything is and get the most out of their stay.

Please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.

We look forward to hearing from you!

James Colligan
Owner
BookVIP.com
James@bookvip.com
ID
#1534841 Review #1534841 is a subjective opinion of poster.

During your vacation is it required that you take time out to listen to a sales pitch? Is there a sales pitch to try and get you to buy into the resort?

Bookvip's reply to:

Bookvip - I purchased a $99 package to go to Va.Beach, va for 3 nights,4 days..Nobody can see that I ever paid $99. Please help

Hello June,

Thank you for your valuable feedback. Once we learned of your reservation, a supervisor reached out to you as there confusion on which email address the reservation was under.

On April 11, 2019, you reserved your travel dates of 7/14/19 – 7/17/19 and then you subsequently decided to change them.

If you have any questions, please call 888.845.0602 and a customer service representative will be able to locate your reservation using your name and/or email address. The telephone number reflected on the reservation is different from the one reflected on this review.

Thank you for choosing BookVIP.

Enjoy your vacation!

James Colligan
Owner
Resort Vacations International/ BookVip.
ID
#1534221 Review #1534221 is a subjective opinion of poster.
Cons
  • Total lack of integrity
  • Deceptiveness
  • Poor english
Reason of review
Poor customer service
Tags
  • Intentionally misleading
  • Not Clear

My name is June Bailey. I purchased a $99 package to go to Va.Beach,Va for 3 nights, 4 days at a 4-star hotel..I have tried to make a reservation for the past 2 weeks---noone can help...I have proof on my checking account that I paid you $99......PLEASE HELP!!!!!

Bookvip - Best anniversary

Bookvip - Best anniversary
We had a great stay!!! The Wild Bear Inn was clean and comfortable. Close to everything. Nice heated pool! Awesome pancake breakfast each morning. Thanks Bookvip for making our Anniversary unforgetable!!!
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1533836 Review #1533836 is a subjective opinion of poster.
Reason of review
Good quality
Bookvip's reply to:

If I could give BookVIP negative stars, they would get that...

Dear Amanda,

Please accept my apology for the manner in which we handled your complaints when you first contacted us. We know the incident must have been very unpleasant for you. The representatives involved have received special training and are now better prepared to serve all our customers.

I appreciate your making me aware of the situation. To solve the problem, you were contacted by our General Manager and all issues were resolved to your satisfaction.

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1531046 Review #1531046 is a subjective opinion of poster.
Cons
  • Poor customer service
  • False advertisement
  • Unable to contact directly for assistance
Reason of review
poor customer service and care, bad quality, not as described, refund requested
Loss
$1102
Preferred solution
Full refund
Tags
  • Book Vip Bad Review

I purchased a package through BookVIP and it ended up being an absolute nightmare. By the end of night 2 I decided I would rather go home than stay another night at the supposed 5 Star Resort they promised me.

This was no 5 Star Resort, I was stuck in *** with no way out. I called Bookvip at the end of night 2 and left 2 messages at 2 different numbers. I emailed every Bookvip contact that I had, I posted on their Facebook page, and I sent them a Facebook messenger message begging for help. I did not get any responses on night 2.

I repeated the entire process the next morning, on the 3rd day of my "vacation." I finally received a response via FB messenger. Then an agent called. I explained my horror and told the agent I was already packed to leave the resort, that I would rather go home than stay there another day. I asked for them to help me, relocate me, refund me, anything.

They did not. I asked them to pay for my taxi ride back to the airport, and they declined, stating that wasn't in my package. I asked when I could expect to have this resolved and they said MONDAY! It was Friday morning at about 8 am and I was begging for help.

They DID NOT help me. They also did not call me Monday to resolve these issues. It is Thursday and Bookvip clearly isn't concerned with my wellbeing as I have yet to hear from them. No concern whether I made it out of the hotel, whether I made it to the airport, or whether I ever got out of there at all.

I have reported them to the BBB for the lost money, since I checked out 4 days early, and since this trip was the worst trip of my entire life. DO NOT USE BOOKVIP!!

Bookvip - We saved a lot of money and you can too

Everything was great, the people were so nice. I can’t say enough good things about the Westgate property we stayed at. We saved money on the room, food and show tickets. You can too. Just book through Bookvip.com.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1527651 Review #1527651 is a subjective opinion of poster.
Reason of review
Fair pricing

Bookvip - We’ve had a blast

Bookvip has saved us two to three thousand dollars on our vacation at Sandos Caracol. We will definitely be booking again.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1527652 Review #1527652 is a subjective opinion of poster.
Reason of review
Fair pricing

Bookvip - We’ve had a phenomenal vacation

My favorite part of this vacation was the spa. It has done me wonders. I can’t thank Bookvip.com enough. There are so many unbelievable amenities here you will not regret it. Please take advantage of Bookvip.com.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1527653 Review #1527653 is a subjective opinion of poster.
Reason of review
Good quality

Bookvip - The experience was amazing

Bookvip is as real as the daiquiris and pina’ coladas we had. We has such a wonderful time, thanks to Bookvip.com. Bookvip – GO.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1527654 Review #1527654 is a subjective opinion of poster.
Reason of review
Good quality

Bookvip - Vacation to Paradise

We’re having a great time on our vacation to paradise. I booked with Bookvip.com and had an easy time getting the dates I wanted. It’s been an incredible trip, incredible food and weather. It’s been a wonderful experience. We will be back.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1527656 Review #1527656 is a subjective opinion of poster.
Reason of review
Good quality

We saved hundreds of dollars using Bookvip.com

We saved hundreds of dollars using Bookvip.com. The hotel was wonderful. Everything Bookvip promised we got. We highly recommend Bookvip.com.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1527659 Review #1527659 is a subjective opinion of poster.
Reason of review
Fair pricing