Bookvip's reply to:

Bookvip - Wont return $$ on trip I booked n never talen

Dear Tammy,

We do not have any reservation in our system using the information provided on your review, and we do not have any record of any telephone calls received within the past 60-days from the telephone number reflected on your review.

We have made several attempts to reach you via telephone, text message, and email in an attempt to remedy the situation but have not received any response.

We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP.

The reason why we have over 3.9 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone,is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1451144 Review #1451144 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details

They suck 100% wonbooked trip n wont return $$t retur. My money

Bookvip's reply to:

Bookvip - Someone CANCEL this

Dear Whitney,

Please note that the on-line booking made in your name 45 minutes before you posted your comment has been cancelled and refunded.

Our records do not reflect any telephone calls coming in from the telephone reflected on your reservation.

We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP.

The reason why we have over 3.9 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone,is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1444463 Review #1444463 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$298
Preferred solution
Full refund

Have attempted to contact several times to cancel a purchase made in error by my teenager who got ahold of my card info. They refuse to respond.

Testimonial

Bookvip - Answered my question

3.5
Details

So far the communication and customer service with Bookvip has been great. I asked a question and they followed up with me.

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Review
#1439615 Review #1439615 is a subjective opinion of poster.
Testimonial

It’s our first time with BookVIP but will definitely book again!

5.0
Details

We are loving this resort. Thanks Bookvip for making this possible and savings us a lot of money.

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Review
#1492129 Review #1492129 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

We saved a ton or money with BookVIP!

5.0
Details

This is a beautiful place we got through Bookvip.com who saved us a ton of money. We definitely recommend anybody to use Bookvip.com.

It was so excellent.

Snorkeling, jet skiing, jungle tours, all kinds of stuff. We had such a great time.

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Review
#1492130 Review #1492130 is a subjective opinion of poster.
Reason of review
Fair pricing
Testimonial

Bookvip - The resort has been phenomenal

5.0
Details

Great food, awesome service and the weather has been perfect. They have a spa.

It was easy to book this resort with Bookvip.com.

It was fast and convenient. We look forward to coming back.

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Review
#1492131 Review #1492131 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bookvip - Book VIP was great

4.1
Details

We had a few communication issues, but Book VIP was swift to handle them. Great vacation.

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Review
#1420874 Review #1420874 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Don’t use Book VIP!

Dear Angela,

We are pleased that upon receipt of your review, you were contacted by our General Manager and we were able to address and resolve your concerns.

We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews and have sent over100,00 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

We look forward to hearing from you when you are ready to book your next vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1419737 Review #1419737 is a subjective opinion of poster.
1.0
Details

The driver never picked us up at the airport as promised. We called the number on the voucher & the guy said he waited 3 hours for us & we would just have to get our own taxi. (Our plane landed at 4:30. It was 5:00) When we checked in, the Book VIP staff said they would handle it—they did not. They basically accused us of lying & made us eat that cost. ($100 US dollars)

We were promised a water view room. We did not get one. We offered to pay to upgrade the room, but since we were Book VIP customers, they wouldn’t let us.

We were promised 2 catamaran tickets as part of the package. We did not get them. We asked about them every day, and got the same looks & dismissal every day....

The staff at the resort itself were wonderful (waiters, bartenders, maids) but when we didn’t buy their timeshare, the book VIP folks no longer treated us like humans.

Just go through the resort!! Don’t use bookvip.

Bookvip's reply to:

Bookvip - Overcharge on package

Dear Jodie,

Thank you for your feedback.

I'm sorry for the confusion surrounding the payments and refunded amount.

All of our calls are recorded, so we appreciate your comments as we were able to use the calls as valuable learning tools.

I am pleased that all issues have been resolved and that you will soon enjoying that much-deserved vacation!

Kind regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1416678 Review #1416678 is a subjective opinion of poster.
Reason of review
Problems with payment

I purchased a 7 night Cancun package on Nov 3, 2018 I paid half down and was told I had until the end of Nov to pay the balance. I paid half the balance due on Nov 30 and the remaining amount due on Dec 1 I then looked at my bank account on Dec 3 and saw an additional charge of the last payment.

I called customer service immediately and was told that they would refund me the overcharge two days later I called again and was asked to send statements which I emailed twice and was told I would get a call back to resolve the overcharge. Never heard from anyone so I called back later that day and they asked for another email, and had no idea about the transactions on my account. I was hung up on twice, when I got thru again, I was told by the agent that she was processing my refund immediately and I would have an email confirmation . Next morning no email no refund so I called back, this time they said they refunded me back the wrong amount.

My overcharge plus the money I actually owed them. I demanded to speak to a supervisor who then asked me the amount that I was supposed to be refunded , shouldn’t that be in my account ? Why am I telling him the amount ??? I was furious .

He confirmed that the refund was wrong and I demanded to speak to the actual Finance department who should have this information and be able to help me. He said that they can only contact them via email???? Now I am being told I will get a call today, which hasn’t happened in 4 days since the over charger. A refund, which I am highly doubting!!!

then I get to call back and pay something I have already paid???? For the record I want to deal with giving my card info to this company again like *** in the head. I am just going to dispute it to my bank at this point. Every single person I have talked to has lied, doesn’t know what info they are giving me, and I am beyond frustrated that a simple problem can’t be figured out.

I am quite frankly sick of calling and being frustrated. A simple problem, easy solution, basic math and we can’t get it done I wouldn’t use book Vip again customer service is terrible !!!!

Testimonial

Vacation with BookVIP

5.0
Details

Hotel is beachfront with amazing views of the famous rock-formations which make Cabo San Lucas famous. We enjoyed restaurant Bella California which sits in front of the ocean.

Great friendly service and excellent food and drinks. Italian chef Giulio of Bella California personally introduced himself to us an made sure we enjoyed our experience. Waiters Miguel Angel, Guadalupe and Jose Reyes provided exceptional service.

Great stakes at Tomatillo's and Carbon Grill. We had the all inclusive package.

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Review
#1415535 Review #1415535 is a subjective opinion of poster.
Reason of review
Good quality