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Bookvip's reply to:

BookVIP is a scam and ripoff

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#481314 Review #481314 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1200

We planned a vacation with BookVIP.com and they cancelled our vacation that was confirmed by the Villa Del Parmar resort in Cancun, Mexico. We paid for a package and were also charged more for the package than agreed upon.

We then were told our reservation was cancelled by error and that they could not give us our original reservation. They then offered a terrible resort and to pay a minimal adjustment that wasn't what the resort was even being shown to be selling at. They harassed us repeatedly, would not let us speak with supervisors or their legal department as we requested.

We are now out a vacation and the $1,200.00 for airfare to Cancun because we have no intention, after this nightmare, to spend what we wanted to go there for which is a relaxing holiday.

They intentionally also called us several times a day and kept saying we cancelled our reservation. This actually caused us duress and it's criminal what they do. They are committing fraud by scamming people into a better resort and cancelling their reservations and trying to put people in a much less of a quality resort. The difference was night and day and we had not intention of traveling all the way there since they were so shady and dishonest.

Don't use these folks. We will be filing a legal claim and also requesting compensation for the damages caused due to the duress.

Bookvip's reply to:

BookVIP is a rip off and fraud. Don't book with them

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#481313 Review #481313 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1200

We recently book a vacation with BookVIP and it was for a timeshare in Cancun called the Villa Del Parmar. It was originally priced at $399.00 and by the time we paid it totaled over $600.00. We had a confirmed reservation and made our flight plans and then they cancelled our reservation without cause. They tried to put us in a much less desirable hotel, one with a room the third of the size and non-comparable. They told us they'd pay the fees, about a hundred dollars and a refund of $150.00 but that still did not make up for the dump they tried to put us in.

Additionally they kept harassing us and telling us we cancelled the reservation and that if we didn't accept the other reservation they'd cancel the contract. Well they violated their contract when they cancelled our reservation and we are now out money for our airfare.

Also our credit card was compromised by using them between the resort and them because those are the only two places we used our card.

Do not use this company. They are a scam and we not will have to take legal action and have no vacation.