Bookvip's reply to:

Bookvip - Absolute nightmare to cancel your vacation

Thank you for your feedback. We are the largest provider of discounted promotional packages. We send over 300,000 packages per year and have an A+ rating with the Better Business Bureau. The packages are 70% off the retail value because the resorts are sponsoring the special promotion and paying for the discounted room in exchange for your time during the resort preview. The resort verifies that each reservation complies with the terms & conditions they set forth. Most issues occur when the resort discovers the terms & conditions are being circumvented.

Here is a link with real BookVip.com customer videos reviewing their vacation at the resorts http://bookvip.com/sitereviews. As an owner, I back our discounted vacation packages 100% as it provides many families a once in a lifetime vacation they otherwise might not be able to easily afford. As a rapidly growing company we are not always perfect, however, please contact me with any issue so I can have it resolved. I can be reached direct at James@BookVip.com or call customer service 24/7 at 888 845 0602.
Anonymous
Location
Roswell, Georgia

I called, one day after making my vacation booking, to cancel the booking. They acknowledged my cancellation per phone but would not send me a cancellation e-mail.

The next day I called again, requesting a cancellation e-mail. Customer representative refused, said they will have some one call me to talk to me about it. I insisted on a written e-mail stating my booking has been cancelled, so she told me to hold and then hung up on me!!!!

I now called my credit card company and reported this as a fraudulent

charge.

Beware.

Easy to book - to cancel, a nightmare!! .....

1 comment

BookVipOwner1
Miami, Florida, United States #957901

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

View more comments
Reason of review
Poor customer service
Review #593074 is a subjective opinion of PissedConsumer593074.
Bookvip's reply to:

Bookvip - Paid for reservations. Weeks later being told I don't qualify because I live too close to Orlando-I've already booked my non refundable flight!!

Mr. James,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. The resort sets forth the terms and conditions for the promotion. The Gran Melia Puerto disqualifies packages with customers living 40 miles away from the following cities Las Vegas, Orlando and Miami During the verification, the resort discovered you lived within 40 miles of Orlando. You declined to be moved to another resort and were promptly refunded you on Date/Time: 02/11/2015 10:31:11 AM EST Transaction ID: 2578433582 Transaction Type: Card Refund Amount: -351.32

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
krjames

Several weeks ago I booked a 4night/5 day stay at the Gran Melia in Puerto Rico with this company. My credit card was charged then.

I have recently received several emails to contact customer service as a few items are needed to confirm qualification ( not sure why that wasn't all confirmed prior to charging me). I have since proceeded with my travel plans including reserving a non refundable flight for those dates. I just tried calling customer service ( there have been a total of 10 calls because of poor connections and disconnected calls). Clearly outsourced customer service rep initially explained that I didn't meet the criteria of residing greater than 40 miles from the resort destination.

I am flabbergasted... I live in Orlando Fl and the destination is Puerto Rico. She was unable to rationalize that on her own and put me on hold for 15 mins then I got disconnected. She called back 20 mins later ( I was feeling more hopeful based on this return call gesture), but she had no resolution for me.

Apparently I had to live greater than 40 miles from Orlando. I do live >40 miles from some parts of Orlando so which part are they referring to...all? And why wasn't this clear at the time of charging my credit card weeks ago before I proceeded with all my travel plans.

I am waiting for a supervisor to call me back by end of day to hopefully have this issue resolved. I will let you know what has taken place.

1 comment

BookVipOwner1
Miami, Florida, United States #957904

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

View more comments
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Review #593053 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - SCAM SCAM SCAM SCAM!!!!!

As an owner, I take customer feedback very seriously. Please contact me directly at James@bookvip.com. We are the largest provider of discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort sets forth the terms of the conditions for the special promotional price. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented.

We already sent over 100,000 families on dream vacations in 2015 and are on track for 300,000 as we expand into Europe and Southeast Asia. We have more actual customer video reviews than any other travel site. Please go to http://bookvip.com/sitereviews to see BookVip customers review our service during their actual vacation. We are always looking to improve our service and have an A+ Rating with the Better Business Bureau.

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356

Like any growing company, we are not 100% perfect and always working to improve and as an owner I will do everything to resolve any issue. Please contact me directly at James@bookvip.com or call customer service 24/7 at 888 845 0602.

Thank you
Anonymous

they take CC information and look for excuses on why they cant give you the reservation.. mine was that I am not married, they claim the resort policy wouldn't allow it.

called resort directly.. they never heard of these people at all, no such policies exist.. everyone is welcome. I made a report to my bank and crime stoppers.

DO THE SAME!! claim to be based out of Miami but list an Orlando number.. guy struggles for answers then hangs up on me.. twice (same guy everytime, thick middleastern accent)..

no manager exists. SCAM!! BEWARE! too good to be true..

I found out the hard way along with many many others.. report to crime stoppers to get them investigated .

1 comment

BookVipOwner1
Miami, Florida, United States #957905

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

View more comments
Reason of review
Not as described
Review #591908 is a subjective opinion of PissedConsumer591908.
Bookvip's reply to:

Do not use bookvip.com

Mr. Tripp,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. This vacation reservation was place on 2/1 verification for special promotion at Westgate, During the resort’s reservation verification, the resort discovered they did not have any more promotional rooms for Presidents Week as it as a holiday. We offered an alternative which you declined so you were refunded on Date/Time: 02/09/2015 10:28:16 AM EST Transaction ID: 2576014952 Transaction Type: Card Refund Amount: -419.4. We do recommend to if you plan to travel during holiday periods to book in advance due to availability.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Anonymous
Location
Norfolk, Virginia
3.0
1.2K views

I am on the phone with one of Bookvip.com reps right now. They called to tell me that the room previous reservation (6 day, 5 nights) booked earlier this week is no longer available.

Of course they have already charged my credit card. The alternative resort they have offered does not have the same amenities. Two of my minimum requirements is a hot tubspa and fitness center. Their alternative has neither.

They also offer to sell me some 3 night stay to use for some future date. Guess I will have to wait and see if I get my money back.

1 comment

BookVipOwner1
Miami, Florida, United States #957906

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

View more comments
I didn’t like
Having my reservation cancled
Reason of review
Order processing issue
Loss
$419
Preferred solution
Deliver product or service ordered
Review #591683 is a subjective opinion of PissedConsumer591683.
Bookvip's reply to:

Bookvip Hotel Reservation Review from Minneapolis, Minnesota

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Anonymous
Location
Minneapolis, Minnesota
1.4

They booked us in a run down dirty hotel where the ac was broken. I tried to email the agent, the friend email address didn't even exist! These people are deceitful and u surely get what u pay for!

Reason of review
Bad quality
Review #591665 is a subjective opinion of PissedConsumer591665.
Bookvip's reply to:

Bookvip - Book VIP is outright theft - Resolved

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
dreadpiratk
Location
Constantia, New York

We booked a one week stay in Cancun at Sandos Plyacar. They started out lying to us about when the card would be charged. They said it wouldn't be charged for 7 days and charged it immediately. One week prior to our departure we had heard nothing from Book VIP. Not confirmation letter, nothing. After multiple phone calls messages and email, none of which were ever answered by them, we finally got ahold of a live person and were told they could not get us reservations there. We asked for a refund and were flatly denied. They only give a 7 day refund period. The trick is they do nothing for you during that period so they don't tip you off as to how much your being scammed. Once they safely have you money, then the bad news starts to come in. Our only option, less than a week before our vacation was to change resorts to Villa Del Palmar. This just happens to be one of their 'featured' resorts. In other words, the one that pays them the most for lining up suckers like us. We didn't like the resort, it had nothing we were looking for and didn't want to go there, but we had to agree, they gave us no choice. We were later to learn that they knew they couldn't get us into Sandos Plyacar from the beginning, but waited till the last minute to tell us, I assume to put pressure on us to do what they wanted.They referred us to their web site for information on Villa Del Palmar. It states the 4 a la carte restaurants, room service, in room mini-bar and top shelf liquors are all included in the package. It still says this. We spent the entire week before our vacation on the phone, mostly on hold with these people. We left numerous messages and emails, none of which were ever returned. Finally, 2 days before we were leaving they sent us a confirmation letter. It stated that none of the restaurants, the room service, the in room bar and the top shelf liquor were included in our package. We were expected to eat at the buffet 3 meals a day for a week. After hours more on hold and screaming at them to talk to a supervisor- they really didn't want to let us! They sent us another confirmation letter that simply erased the line about the restaurants not being included. No other changes, looks like someone just used white out on it. We called the resort and were told that no, nothing had changed in our package, we would treated as second class citizens for our entire stay, but of course we'd also have to endure their timeshare presentation anyway. At this point we had been told so many lies by the people at BookVIP and endured so much truly terrible customer service that we had simply lost all faith in them. I don't know if they are totally incompetent, or just crooks, but it really doesn't matter. We dared not risk our vacation, who knows what other lies they had told us we wouldn't find out about until we got there and had no where to go?

When we cancelled our reservations the resort told us that no monies had been paid to them and there was no penalty for cancellation because we were within the 48 period. BookVIP still refused to give us our money back. They claimed we had a verbal contract to change resorts. However a verbal contract based on false and misleading information, which their web site is full of, is not binding.

I have since found out that their claims to be members of IATAN, ASTA and have an A+ rating with the BBB are all lies as well. These people are shameless!

2 comments

BookVipOwner1
Miami, Florida, United States #957912

Dreadpiratk,

i do apologize we werent able fulfill your vacation request. Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue like yours. We are always looking to improve our service and we do have an A+ Rating with the BBB.

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356

I can always be contacted at James@rvitravel.net

dreadpiratk
Constantia, New York, United States #944432

We got in touch with James Colligan, who occasionally answers some of the complaints about bookvip.com online, and turns out he's a real person who really does own bookvip.com. After some back and forth he did get us a refund.

I still wouldn't recommend doing business with these people unless you are very very patient and very flexible about where you end up on your vacation.

View more comments
Reason of review
Not as described
Loss
$1100
Preferred solution
Full refund
Review #591117 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip Sweepstakes Review from Grapevine, Texas

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Jtmomof1
Location
Grapevine, Texas
1.4

I was told I won a free vacation and then I was asked for a credit card to pay a resort fee.BookingVIP is a scam.

Reason of review
Not as described
Review #583897 is a subjective opinion of poster.
Testimonial

Another happy BookVip.com customer review of their Punta Cana vacation

A BookVip.com customer gives a review of their vacation experience at Melia Caribe Tropical and quality of service with BookVip.com

Read
Testimonial
Reason of review
Good customer service
Review #616151 is a subjective opinion of poster.
Bookvip's reply to:

BookVIP is a scam

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Anonymous

I dealt with this company in Dec 2013. They sounded fishy, billed me for the same vacation twice, more than $600, but then did remove one of the charges.

The vacation did not smoothly.

This year I decided to try them again. Reserved a room at the hotel in Dec 2014. The reservation, as previously, was meant to include an airport pick up service in Punta Cana. Since it is dangerous to travel to the Dominican Republic, such a service is of essence to my family.

I have now tried a grand total of four times to arrange the airport pick up. I know that I have a reservation at the hotel, but something really strange is happening with the pick up situation. When I requested to talk to a manager, I spoke with an individual called Keith. At the end of the conversation, Keith gave me his "direct" phone number, 1-888-845-0050, which turned out to be a number of a TRUCKING COMPANY in New Jersey!

After four phone calls and promises that the resort is going to call me, there is still no action and I do not have my taxi pick up arranged. I've traveled all over the Caribbean and this is the first time anything like this has happened to me.

I am not sure what sort of scam this is, but take my advice, do not ever deal with BookVIP. I certainly won't.

2 comments

BookVipOwner1
Miami, Florida, United States #957915

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue. Please contact me directly at James@rvitravel.net. I apologize on the confusion however our customer service can be reached 24/7 at 888 849 8450 or 8888450602 and pressing #2 for either the numbers are listed on the web site along with Travel Receipt.

Anonymous
Palm Beach Gardens, Florida, United States #932747

Obviously you're mentally deficient, so can you please tell me where does the danger part of travelling to the Dominican Republic start. Does it start when you roll out of bed or when you step into the shower?

View more comments
Reason of review
Problems with payment
Review #583153 is a subjective opinion of PissedConsumer583153.
Bookvip's reply to:

Bookvip - BUYER BEWARE

Thank you for your feedback. We are the largest provider of discounted promotional packages. We send over 300,000 packages per year and have an A+ rating with the Better Business Bureau. The packages are 70% off the retail value because the resorts are sponsoring the special promotion and paying for the discounted room in exchange for your time during the resort preview. The resort verifies that each reservation complies with the terms & conditions they set forth. Most issues occur when the resort discovers the terms & conditions are being circumvented.

Here is a link with real BookVip.com customer videos reviewing their vacation at the resorts http://bookvip.com/sitereviews. As an owner, I back our discounted vacation packages 100% as it provides many families a once in a lifetime vacation they otherwise might not be able to easily afford. As a rapidly growing company we are not always perfect, however, please contact me with any issue so I can have it resolved. I can be reached direct at James@BookVip.com or call customer service 24/7 at 888 845 0602.
Anonymous
Location
Indianapolis, Indiana
1.0
7.6K views

Glad I decided to research them before I dealt with them. I got an online price for a 4 day 3 night vacation to Myrtle Beach but the site would only allow me to schedule 3 days instead of 4 for the dates I requested for $59.

I still thought it was a bang of a deal and so I went to enter my CC information and noticed that the whole website was not secure (no https) And nothing to show that it was secure other than a few typed words under where you enter your CC info telling you it IS secure. So I entered four of my CC numbers and saw that my numbers were not changing into a coded format. So I stopped and called them and was told by some woman who did not speak English well that the trip for the days I wanted would be $299. I told her that I am confirming the reservation with my CC info because I did not feel comfortable doing it online and the price I was given was $59 (it was some end of the year deal).

Because I insisted on the $59 price she hung up on me.

SO I called back and got another non English speaking male who told me the online information was incorrect...even though it had the days I requested. I made up an excuse to get off the phone and that is when I did the research on the company...and read all you lovely folks comments...LMBO...#GLADIDID

1 comment

Anonymous
Miami, Florida, United States #926729

Thank you for your feedback and our site is completely secure. Please contact me as I would like to know when you booked for Myrtle Beach as the rate is $59 in the off season, however in the Summer there is premium as the room nights are $300 plus a night.

We are the largest travel promotions company online and send over 50,000 customers per year and have an A rating with Better Business Bureau

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Additionally you can view real BookVip.com customer videos on their actual vacations

http://bookvip.com/sitereviews

As an owner of the company we always looking to improve and you can contact me directly James@rvitravel.net. Thank you

View more comments
Reason of review
ALL OF THE ABOVE!!
Review #576098 is a subjective opinion of PissedConsumer576098.