Bookvip's reply to:

Bookvip Sweepstakes Review from Meridian, Idaho

As an owner, I take customer feedback very seriously. Please contact me directly at James@bookvip.com. We are the largest provider of discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort sets forth the terms of the conditions for the special promotional price. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented.
We already sent over 100,000 families on dream vacations in 2015 and are on track for 300,000 as we expand into Europe and Southeast Asia. We have more actual customer video reviews than any other travel site. Please go to http://bookvip.com/sitereviews to see BookVip customers review our service during their actual vacation. We are always looking to improve our service and have an A+ Rating with the Better Business Bureau.

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356

Like any growing company, we are not 100% perfect and always working to improve and as an owner I will do everything to resolve any issue. Please contact me directly at James@bookvip.com or call customer service 24/7 at 888 845 0602.

Thank you
Review
#599203 Review #599203 is a subjective opinion of User599203.
Reason of review
Not as described/ advertised
1.0
Details

All I have to say, is never again. I won a trip. Bull $&/!

Bookvip's reply to:

Bookvip Hotel Reservation Review from Philadelphia, Pennsylvania

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#598177 Review #598177 is a subjective opinion of User598177.
Reason of review
Problems with payment

They are a *** fraud and scam ***!!! I made reservations for 179$ a special they had on the website that brought my attention to and somehow they took money from my sister acct..

Without any information about her bank acct!! Everybody should get a *** lawyer Cuz they are ridiculous and they took over 1000 with 4 different transactions!!

Bookvip's reply to:

Bookvip - NEVER AGAIN BOOK.VIP .com NEVER NEVER NEVER

Mr. Bennett,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. The resort sets forth the term & conditions for the offer. In doing the verification for special promotion, the resort discovered you were also traveling with Rafael Camacha so the package was disqualified as the resort does not permit group travel with family/friends to the resort during the same travel dates.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#598086 Review #598086 is a subjective opinion of poster.
Cons
Having my reservation cancled, No refund, Charge me more, Try ans i say no, 1 hour on holding time, Customer service
Reason of review
Poor customer service
Loss
$612
Preferred solution
Full refund
1.0
Details

The snake oil men from BOOK VIP.com tols me after that i made the reservation that i had to attempt a meeting for 90 minutes I did ask what about is the meeting :answer is only a tour to see the ammeneties of the OMNI CANCUN resort

Later on the week i find out that is SALES pitch to buy TIME SHARE .

Funny i was wondering about time share to be maybe a option to invest but forget about if it was good he had told me upfront

also on the same week i did receive 3 email asking to call them (EXT2 )so i can give info already given to them twice (confirmation) But on the third time They told me that i had to pay more for the same dates

I SAID NO and they cancel my reservation (after 1 hour on holding)

the same day I did request charge Back trough my bank and explain why !

hope for good results

But BOOK.vip .com say that the payment will not be refunded, and in order for amount the paid us 612.48 not to be wasted i need to get other arrangements??????????? yes i will contact a lawyer and or small claim court to pursue the matter BUT BE AWARE BOOK VIP.com is not it look like to be they do not derves my BUSINEEES EVER terrible customer support 1-888-845-0602 and press 2 for Customer Care

Call them before buy it and get your own experience

1 comment
BookVipOwner1
#957891

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

Testimonial

Bookvip.com customer review of the Melia Caribe Tropical Resort

A BookVip.com customer gives a review of their Punta Cana vacation experience and quality of service with BookVip.com

View full review
Review
#616152 Review #616152 is a subjective opinion of poster.
Reason of review
Good customer service
Bookvip's reply to:

Bookvip Hotel Reservation Review from Salisbury, North Carolina

Thank you for your feedback. We are the largest provider of discounted promotional packages. We send over 300,000 packages per year and have an A+ rating with the Better Business Bureau. The packages are 70% off the retail value because the resorts are sponsoring the special promotion and paying for the discounted room in exchange for your time during the resort preview. The resort verifies that each reservation complies with the terms & conditions they set forth. Most issues occur when the resort discovers the terms & conditions are being circumvented.

Here is a link with real BookVip.com customer videos reviewing their vacation at the resorts http://bookvip.com/sitereviews. As an owner, I back our discounted vacation packages 100% as it provides many families a once in a lifetime vacation they otherwise might not be able to easily afford. As a rapidly growing company we are not always perfect, however, please contact me with any issue so I can have it resolved. I can be reached direct at James@BookVip.com or call customer service 24/7 at 888 845 0602.
Review
#596771 Review #596771 is a subjective opinion of User596771.
Reason of review
Poor customer service

Every review I read was true in this site. It went step by step exactly how everyone said In The comments.

I ordered with the room for a week. Got an awesome price, read y'all reviews and immediately canceled within 15 mins of ordering. I called them back to cancel and they gave me the run around. But as i was on the phone getting asked a thousand questions why I wanted to cancel, I was on my husband phone calling the fraud department on my bank card.

THEY ARE DEFINITELY A FRAUD!!!!! DONT DO IT!

1 comment
BookVipOwner1
#957893

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

Bookvip's reply to:

Bookvip - HORRIBLE

As an owner, I take customer feedback very seriously. Please contact me directly at James@bookvip.com. We are the largest provider of discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort sets forth the terms of the conditions for the special promotional price. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented.

We already sent over 100,000 families on dream vacations in 2015 and are on track for 300,000 as we expand into Europe and Southeast Asia. We have more actual customer video reviews than any other travel site. Please go to http://bookvip.com/sitereviews to see BookVip customers review our service during their actual vacation. We are always looking to improve our service and have an A+ Rating with the Better Business Bureau.

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356

Like any growing company, we are not 100% perfect and always working to improve and as an owner I will do everything to resolve any issue. Please contact me directly at James@bookvip.com or call customer service 24/7 at 888 845 0602.

Thank you
Review
#596585 Review #596585 is a subjective opinion of User596585.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

don't believe, too good to be true. its ridiculous , their requirements don't make any sense, you have to make 85.000$ in order to get their deals, hey, if i made 85.000 and more, i wouldn't care about the price and i wouldn't book it through you !

On top of everything their supervisor, i don't remember the name, was so rude, unfriendly and *** ! !

u better pay a lit bit more and be safe !

i wish i get a chance to talk with manager not dumb supervisor so i could tell her/him how rude the supervisor was plus their rules are not logical , although the guy named Paul was really nice

1 comment
BookVipOwner1
#957894

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

Bookvip's reply to:

Bookvip - Fraud

Mr. Bennett,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. The resort sets forth the term & conditions for the offer. In doing the verification for special promotion, the resort discovered you were also traveling with Rafael Camacha so the package was disqualified as the resort does not permit group travel with family/friends to the resort during the same travel dates.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#596045 Review #596045 is a subjective opinion of User596045.
Cons
Poor customer service, Having my reservation cancled, Charge me more
Reason of review
Poor customer service
Loss
$612
Preferred solution
Full refund
1.0
Details

i did reserve a place to omni cancun resort trough BOOK VIP and the play a game with the cancun resort and know they are saying that i have to pay more for the same date and i said i do not agree they told me that cannot refund the payment

I will fight that refund

BUT BEWARE THEY ARE FRAUD If i knew that are that kind of company

i will never had booke it

DO NOT be ripped off by this company that work with OMNI cancun

i do not recomend to anybody this company book vip and omni cancun i will follow legal step

1 comment
BookVipOwner1
#957895

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

Bookvip's reply to:

BookVIP.com = scam! Beware! If anyone else books in a nearby city, same dates, they'll cancel your trip! Not worth the stress! BS company!

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#595664 Review #595664 is a subjective opinion of poster.
Cons
Having my reservation cancled, Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.0
Details

We had a bad start to our vacation because BookVIP.com called us 4 days before our trip and threatened to cancel our trip unless we paid them another $600-$1000! We told them that we could not pay that amount.

They insisted that we were "group traveling" with another couple. We have no idea who these people are (that they kept insisting that we knew) and we kept telling BookVIP.com that. They said the hotel allows no group travel. We told them over and over again after several harassing phone calls and hours on the phone with them, that we were absolutely not group traveling!

They said either we need to pay the additional fee, or the other couple needs to pay the difference or they are canceling both of our trips! After two whole days of dealing with this mess and a few stressful and sleepless nights, they told us that we were okay finally because the other couple ended up paying the fee. We couldn't believe what they put us through! Now this poor other couple had to pay the fee!

Every time you call them, it usually disconnects the phone call.

Finally someone from India will answer the phone and you wind up getting a different answer from each person you speak with. They keep blaming the hotel. The hotel blames them. BookVIP.com are the ones who advertise on Facebook and geo-target metropolitan areas.

They were geo-targeting the Denver metro area. This other couple lives in Centennial Colorado, about 30 minutes from us. (Book VIP told us where they lived.) The other couple happened to book the same dates as us. Over Valentine's Day!

So they automatically assumed we were group traveling! What a joke! Of course the odds of that happening are incredibly good! BookVIP.com was horrible and almost ruined our anniversary and entire vacation.

I would beware of booking with them because if anyone else ends up booking in the same or nearby city as you, over the same dates, you might get the same incredibly stressful call over and over right before you are to go on your trip.

Way too much stress. Not even worth it!

1 comment
BookVipOwner1
#957896

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

Bookvip's reply to:

Bookvip - Review in Travel Agencies category from Nashville, Tennessee

We are thrilled to hear of your experience and thank you for your glowing review!!  

We look forward to helping to send you on many more fun-filled and memory-making vacations in the future.

Best regards,
James Colligan
Owner
BookVip.com / Resort Vacations International
407 394 6675
Review
#594313 Review #594313 is a subjective opinion of User594313.
Reason of review
Fast order processing
5.0
Details

We had a Great Experience. Paid for my Orlando trip got my email confirmation.

Arrived at Condo they promised. Was very impressed with the whole deal.

Best Timeshare presentation ever. Yes I will do it again.

Bookvip's reply to:

Bookvip Hotel Reservation Review from Asheville, North Carolina

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#594202 Review #594202 is a subjective opinion of User594202.
Reason of review
Poor customer service

They is some bull ***. It is a scam they will charge your card then tell you that they can not find your reservation in the system..

following that they will give you another phone number to call saying they have your account to the discount u recieved... BUT the number is fake an disconnected