We saved a ton of money

Bookvip - We saved a ton of money
This is an amazing place. Bookvip made it an awesome experience. The scenery here is awesome, the people are amazing, we had so many good things to eat. There are people of all ages here. I definitely recommend Bookvip.com.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717346 Review #1717346 is a subjective opinion of poster.

We saved about $2,000.00

Bookvip - We saved about $2,000.00
I had a great time on my vacation. It was wonderful, all the pools and all the food. I had a great time with my friends and family and it’s all possible because of Bookvip. We saved about $2,000.00.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1717347 Review #1717347 is a subjective opinion of poster.

I saved $1,000.00

Bookvip - I saved $1,000.00
This is my favorite spot on the resort because my room is literally five feet away from here, right by the beach. The scenery is beautiful. I am so excited and can’t wait to return. I love Krystal Resorts and I love Bookvip even more.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717351 Review #1717351 is a subjective opinion of poster.
Bookvip's reply to:

BookVIP ruined the 1 vacation I get a year

Dear Melissa,

We are happy that our General Manager immediately responded to your review and, after a pleasant conversation, a mutually acceptable resolution was reached and you agreed to update your posting.

We appreciate your feedback and we will be sure to address the issues you brought to our attention with our resort partner. Due to the off-season the resort has 16 restaurants with 5 of them being snack bars.

We deeply value our relationship with each BookVIP customer and we are committed to providing them with the highest level of service simply because our customers deserve the very best.

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1657081 Review #1657081 is a subjective opinion of poster.
Cons
  • Any of it
Update by user Sep 18, 2019

Update: Book VIP contacted within hours of this post and has rectified this situation.

Original review posted by user Sep 18, 2019

Totally ripped off and off course no supervisor has yet to call 2 days after my complaint, so I guess I am stuck 1000’s of miles from home at a *** hotel.

I booked at Grand Oasis Cancun for the upgraded 6 days, 7 nights. The 18 restaurants on the website don’t all even exist. The food at the few locations we had was terrible. We got a bit sick one of the days. There is 1 place for breakfast with dried up stuffed “meat”-lord knows what-that is only put out on certain days. There is an omelet bar.

Even the steakhouse was just plain Jane. Really terrible, cold food. Most places the food sits out and for hours. Pretty gross. I know, I am an American, what right do I have to adhere to basic food standards/temps for healthy food?

We started venturing out to other hotels and buying food. I even went as far as walking to 7-11 down the street and buy peanut butter and bread.

All inclusive domestic and international—-lies. *** heartburn Mexican domestic liquor and ONLY Dox Equis for beer. No joke. These are the only options. Everything else is costing more to the employees pockets, in the 2 bars I have found anything other than crap Mexican domestic.

The young crowd was more like 16-18. Not too many ppl in 20s-30s, except families with kids. And mostly loud, obnoxious native 16-18 year olds at that.

The entertainment-so lacking. Well, yea, they serve crap liquor. Everything is pretty dead. You can usually find one bar hopping a night among many. But that’s about it. There are performances, but nothing worth staying at this hotel over when everything else is so wrong.

The rooms are small. Nice ocean view but yet far. The walls-somewhat can hear through. Front door, for sure. Loud kids across the way and I have heard them for days. The water in the shower area reeks. The elevators are disgusting. They wash them in middle of day, not after everyone is done swimming.

Oh..good luck swimming at night. No lights in the unfiltered pool water. And no beach service or even pool side service. And the campus! Be prepared to be walking A LOT.

Book VIP tried to give me some lame reasoning that because I am in the hotel they prob can’t do anything. Cuz I guess I should be psychic before I fly 1000s of miles that they are about to rip me off. They say the hotel is responsible for telling them correct info for the website. But the 6 (YES SIX) hour presentation I was forced to endure for this crap hole was actually kind to let me know the drill. This has not been a 4 star hotel in over 4 years. I buy this package, the timeshare place also pays a hefty dime for my package. Book VIP makes a deal with the hotel and pays, and pockets a lot of cash. So no matter the thought that the hotel lied to them, my contract with them, though “final” was also contingent on selling me something that doesn’t truly exist. Lies about hotel quality, entertainment, food, and drinks.

Spoke to a supervisor of the hotel. They admitted I only get 16 restaurants, though a handful aren’t really restaurants but “snack foods”. The map given upon arrival shows 11 restaurants. They also haven’t updated their tv channel to reflect all the closed restaurants. They probably aren’t giving VIP all correct info, but that’s not my issue. My issue is that this company sold me a package that was not what I agreed to on purchase. And I am even more mad that no one will call me back.

What a great vacation

Bookvip - What a great vacation
Thank you Bookvip for this wonderful vacation. With the amount of money you saved us we were able to do a lot of activities.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717353 Review #1717353 is a subjective opinion of poster.

It was the trip of a lifetime

Bookvip - It was the trip of a lifetime
This is the view from our balcony. We booked our week long trip through Bookvip.com. The resort is absolutely amazing, the food was fantastic and the staff were incredible to work with.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717352 Review #1717352 is a subjective opinion of poster.

We’ve saved at least $300.00

Bookvip - We’ve saved at least $300.00
We’re enjoying our lovely vacation in Las Vegas which was through Bookvip.com. We’re enjoying all the amenities and the casino and the beautiful Las Vegas.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717354 Review #1717354 is a subjective opinion of poster.
Bookvip's reply to:

Talking to person

Dear Bonnie,

Happily, upon receipt of your review, we reached out to you and were able
to get your reservation confirmed.

Thank you for choosing BookVIP!

Best regards,

James Colligan
Owner
BookVIP.com
James@bookvip.com
ID
#1638494 Review #1638494 is a subjective opinion of poster.
Reason of review
want some one to find my trip and confirmation i paid for.

cant get a person to answer question about reservation .

Bookvip's reply to:

Good experience however did not receive email for confirmation

Dear Mellyn,

Thank you for your booking.

An updated receipt has been sent to your email address.

When you are ready to reserve your dates, please call the sales line at 888-849-8450 and a highly trained representative will be happy to guide you through booking your next vacation with us.

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1624438 Review #1624438 is a subjective opinion of poster.

Can you try again to email my confirmation #

Bookvip's reply to:

Wont refund payment

Dear Jennifer,

We appreciate your feedback.

Since the resort provider is paying up to 80% of the retail rate on the promotional packages, it is the participating resort provider who sets forth the eligibility requirements - not BookVIP. Since you did not meet the eligibility criteria for the promotion you were refunded in full.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1622307 Review #1622307 is a subjective opinion of poster.
Pros
  • Pricimg seemed awesome
Cons
  • False advertisement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Signed up for a package I saw on Facebook. After paying 4 installments called to set dates.

Was then told had to do a 2 hour presentation and provide a major credit card at check in. Also asked our income. I did not choose to agree to any of it never recieved the email. Called and explained was told was not their department and someone would be calling.

Never got a call. Out money and the thought of a nice weekend getaway with our son!

Bookvip's reply to:

SCAM ALERT

Dear Patricia,

Thank you for bringing this unfortunate situation to our attention and for your cooperation when contacted by our CFO.

We are delighted that we were able to work together to resolve the issue and you will be celebrating your birthday on a lovely get-away.

At BookVIP, we deeply value our relationship with our customers and we are committed to providing them with the highest level of service simply because our customers deserve the very best.

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1614079 Review #1614079 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I booked a vacation through BookVIP.com. Later I received a called from my financial institution suspiciously trying too charge my credit card 10X the amount ...

checking other reviews found out this is a common practice with BookVIP ...

now the aggravation of canceling my bank card ... called them receive nothing but the run around...

Bookvip's reply to:

Rip off

Dear Lora,

Please be reminded that when you called to cancel your original reservation, you booked new dates for travel from April 11-15, 2019, during that same phone call.

Because you did not show-up at the resort on your scheduled (and confirmed) check-in date, a penalty was incurred by the resort which left you without a store credit.

If you would like to book another vacation to celebrate your honeymoon, please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.

Thank you.

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1613373 Review #1613373 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Booked a A trip last year with the travel dates for me and my husband‘s wedding anniversary in November we had to cancel due to a family death and also I was hospitalized so call backed to have a trip booked for this year anniversary in November and was told that I took a trip in May that I never showed up for that I never booked ripped me off

We saved over $1,000.00

Bookvip - We saved over $1,000.00
This is the beautiful Mia reef in Isla Mujeres, Mexico. We booked this through Bookvip.com. Everything has been absolutely amazing.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717355 Review #1717355 is a subjective opinion of poster.

We’re having the times of our lives

Bookvip - We’re having the times of our lives
We’re in Puerto Vallarta, Mexico and got this deal through Bookvip.com. Man, we’ve saved thousands of dollars. Bookvip.com, thank you.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717356 Review #1717356 is a subjective opinion of poster.

We saved a ton of money with Bookvip.com

We saved a ton of money with Bookvip.com
We’re enjoying our last day at Villa del Palmar in Cancun. We’re right on the beach, private beach, private bars, breathtaking views. We booked through Bookvip.com. We are very happy and grateful. We truly recommend to book through Bookvip.com.
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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717357 Review #1717357 is a subjective opinion of poster.