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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

A Young BookVip Customer Describes Her "Magical" Vacation With "Grammy" In Orlando

A young BookVip vacationer gives her first video review ever of her Westgate Orlando Florida experience.
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Review
#645183 Review #645183 is a subjective opinion of poster.
Reason of review
Good customer service
Bookvip's reply to:

Bookvip in San Francisco, California - What a waste of time

Dear Ms. YG,

We are in receipt of your recently-filed Complaint against BookVIP and would like to address the circumstances underlying your Complaint, as well as find a resolution to same.

We were unable to reach you via telephone to discuss same because the telephone number provided with your Complaint is not a working number.

Please be assured that customer satisfaction is our highest priority. We would appreciate the opportunity to discuss all available options we have for you to enjoy that long-awaited Beach vacation.
As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews . As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602 #2. Thank you
Review
#641741 Review #641741 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Shady
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

I found this great deal to go to a beach resort for three days. After going through the whole procedure...booking online, calling the number, being placed on hold, the assistant kept asking for personal information.

If I am married, I have to travel with a spouse (not children), if I am single, I can travel with children, if I am Canadian, I can't book because the "offer" is only valid for US citizens and green card holders.

Why don't they put all the requirements online so I do not waste my time. Seriously...I am very disappointed BookingVIP.com....what a waste of my time!!!

Bookvip's reply to:

Bookvip in San Francisco, California - BOGUS rates offered on hotels..DON't GIVE Credit CARD INFO

Dear Ms. Rice,

We are concerned to learn of the unpleasant experience you encountered when trying to make a reservation with BookVIP.

Customer satisfaction is our highest priority, and we would appreciate the opportunity to speak with you in order to glean a clearer understanding of the circumstances.

We would also like to discuss what options are available for your consideration - both as a good faith effort and to show our appreciation for your interest in booking with our company.

However, we were unable to reach you via telephone to discuss same because the telephone number provided with your Complaint is not a working number.
Please be assured that customer satisfaction is our highest priority. We would appreciate the opportunity to discuss all available options we have for you to enjoy that long-awaited Beach vacation.
As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews . As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602 #2. Thank you
Review
#641450 Review #641450 is a subjective opinion of poster.
Cons
  • Poor english
  • Shady
  • Illegal practices
Reason of review
Fraudulent internet/ Credit card abuse
Preferred solution
Full refund

I did enter my credit card info on a great rate offered on a hotel - and the pop up screen came up telling me to call them to confirm because they have to verify the card info. Luckily I didn't give my real name when I first was going to book and the zip code I gave didn't match the credit card either.

I was put on hold several times by young guy who didn't speak great English. He asks if I can be put on hold several times..comes back and says their company doesn't work with the hotel I tried to reserve. SO WHY ARE YOU TAKING MY CARD NUMBER TO RESERVE? Fraud!

Flat out FRAUD- plan to turn them over to the the federal government today. Anybody else...here is the link http://www.stopfraud.gov/report.html

Resolved
Bookvip's reply to:

Bookvip in Hoboken, New Jersey - Book Vip Makes Error in Our Reservation - Resolved

Dear Ms. Amidzich,

Thank you for your valuable feedback as I received your email last night and responded immediately. I am glad we were able to resolve the issue to your satisfaction. As I explained, your original reservation was never cancelled, however, under the special program we are not allowed to transfer resorts once the reservation is confirmed. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We appreciate your business as well as your brother in law who had used us in the past and had recommended us. We wish you a great vacation!

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#639132 Review #639132 is a subjective opinion of poster.
Cons
  • Put on long hold
  • No refund
  • Having my reservation cancelled
Reason of review
Reservation to resort cancelled, BookVip not refunding airline change flight fee-even though cancellation was an error on the BookVip agent's part.
Loss
$400
Preferred solution
Full refund

Update by user May 22, 2015

Pissedcomsumer.com makes it rather difficult to immediately remove a post, therefore I am including an update to my previous post. After I emailed James, owner of BookVip, I received a response from him in less than one hour.

James and his team quickly and professionally rectified the situation and my boyfriend and I are very pleased with the outcome.

Originally we were very upset with BookVIp. I did some research, found this site and James's addressing everyone's concerns. I took a chance in contacting him and I was very surprised yet very pleased that he acknowledge my email and took corrective action so quickly.

I now have restored faith in this company and my boyfriend and I are looking forward to our vacation in Mexico.

Thanks,

Suzanne

Original review posted by user May 20, 2015

This is a message I sent James, who on this site has identified himself as one of the BookVip owner's.

My boyfriend and I booked a vacation to Playa del Carmen for May 31-June 7. We received the confirmation for the Secrets Capris Rivera Maya. Two weeks ago we inquired about changing the hotel to Secrets Silversand. The BookVip agent confirmed that we would be able to make the change and we paid an additional $116 to do so.

We received a direct confirmation from Secrets Capris Rivera Maya (when we originally booked it) but not from Secrets Silversand. I called the reservation line today to confirm everything was ok. To my dismay the phone operator informed me the previous BookVip agent had cancelled our original hotel reservation and never made the change; supposedly he was new and this is why he made this mistake.

Our flight's have already been reserved and cannot be changed without us paying a $400 change flight fee.

I understand businesses make errors. I'm ok with that. What concerns me is the fact that BookVip's standard policy in situations like this is refuse to take ownership and offer a simple remedy to ensure best customer quality service. Instead every BookVip agent I speak to is able to acknowledge this company's mistake but offer no solution to compensate the customer. Why do we have to pay money out of pocket for a mistake that BookVip made? Sounds like terrible business ethics.

I find this quite disturbing. Perhaps you have such a successful business that BookVip is perfectly ok with screwing people?

We did our part and BookVip reservations hotline made several errors. BookVip could rectify the situation, however, is choosing not to.

I supposed going viral with this or trying to get the local tv news to investigate BookVip is of no interest to you?

I look forward to hearing from you.

Suzanne Amidzich

201 424 3735

Bookvip's reply to:

Bookvip in Dublin, California - They couldn't find our reservation and sent us to Expedia (an affiliation)

Dear Mr. Hasserjian

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Review
#638582 Review #638582 is a subjective opinion of poster.
Reason of review
unable to find my reservation I have my email confirmation from BookVIP, just wanted to change one day!!

BookVIP could not help us nor would they allow me to speak to a supervisor. They sent us to Expedia which is an affilated travel service.

Expedia then sent us to another affiliation (they did not know the name but it is a reservation payment company which in turn in a recorded message told us to go to our emailed itinerary to manage our reservation.

As we did from the beginning, which was the reason I called is the email itinerary link said we could not manage on that site and to call the number for BookVIP. It's a circle scam!

Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

BookVIP Customers Review Their "Amazing Time" At The Omni Cancun Resort

BookVIP customers review their vacation experience at the Omni Cancun Resort Mexico.
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Review
#632638 Review #632638 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

A BookVIP Customer Reviews Their "Awesome Time" At the Villa Del Palmar

A BookVIP customer reviews his vacation experience at the Villa del Palmar Mexico.
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Review
#632639 Review #632639 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

A Happy BookVIP Customer Reviews Vacation In Gatlinburg, TN

A BookVIP customer reviews their vacation experience in Gatlinburg, TN
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Review
#632640 Review #632640 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

A BookVip Customer Gives Review of "Best Vacation Ever"

A BookVip customer gives review of his vacation experience at Sandos Playacar Mexico
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Review
#629118 Review #629118 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

A BookVip Customer Describes "Perfect" Vacation

A Bookvip customer describes their vacation at the Villa del Palmar in Cabo Mexico
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Review
#629119 Review #629119 is a subjective opinion of poster.
Reason of review
Good customer service