Bookvip's reply to:

Bookvip Timeshare Review from Brentwood, Tennessee

We definitely appreciate your valuable feedback and we are glad we were able to get a hold of you. Thank you for explaining and clarifying that your issue was with another company called VIP Tours and NOT BookVip. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. I can always be reach directly at James@BookVip.com. Thank you
rlsmeltzer
Location
Brentwood, Tennessee
1.5

This place is a scam! This is a bad time share place that everyone should stay far away from..

first off they tried to charge us tax again on check in.. the room was small and in the basement with a rock wall view with stairs. The wifi is 10 dollars a day.. the tour my wife made one small mistake when filling out the paperwork (put take home income not full income) and they started to treat us like liars we offered to show them proof of income but said nothing can be done now you have to go on a tour a hour and half from now.

When on the tour the salesman notice how upset we were and said you are dismissed from the tour. We were fine with that but thought better of that so I went back in to find out what dismissed from the tour ment. Well it means you have to pay full price to find out.. well I spent the next hour trying to find how this is..

talked to the westgate corporate office they said the price was only going to be 169.00 up from 111.00... but check the credit card and they took a 224.00 making the stay 335.00.. when I say the room is small it is half the size of a regular hotel room.

If we were going to pay $100 plus a night we would have stayed some where much better than this.

Reason of review
Pricing issue
Review #623998 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Bait and Switch - beware

Dear Mr. Mackenzie

We thank you for your valuable feedback and we take all customers issues very seriously. I see you successfully travelled with us to Azul Sensatori in 2014. Additionally, I see you booked with us again in March for the Villa del Palmar Cancun for Easter 2015. Easter in Mexico is the busiest time of year and we were notified by the resort when your reservation was being processed the dates were unavailable. We offered an alternative which you declined and were
promptly refunded on: Date/Time: 04/02/2015 11:16:27 AM CDT Transaction ID: 2634594882 Transaction Type: Card Refund Amount: -901.32 04/02 . Additionally, I have notified the Villa del Palmar Cancun to contact you directly to explain the situation as this was clearly not attempt to switch you to another hotel. However, we do strongly recommend if booking for Easter or any holiday to book at least 2 months in advance as everything is based on availability.

As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
davidwmackenzie
Location
Severna Park, Maryland
1.0

I booked a trip with BookVIP travel. I was on hold with them quite some time while they confirmed availability at the resort I wanted (Villa del Palmer).

I received a confirmation of my reservation and all appeared to be in order so I booked my flights. Then, a week before my trip I received a second confirmation email indicating that they booked me into a different, much lower quality hotel.

It is a classic bait and switch which is a totally illegal here in the US. I will be pursuing legal action and complaining to the BBB and the Florida attorney general's office (they appear to be operating out of FL).

I didn’t like
Illegal practices
Reason of review
deceptive practices
Loss
$1500
Preferred solution
Deliver product or service ordered
Review #617265 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Lies.. lies..

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. In your post, you mention different pricing in August than December, however, without knowing the specifics, I do know Holiday periods such as Christmas / New Years if the resort has it available, there is a small surcharge due to the fact it is during the holiday which is naturally more expensive. If there was an error explaining that to you, please let me know by contacting me directly at James@BookVip.com.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
michela
Location
Las Vegas, Nevada
1.0

I called several times and they would all come up with different and contradicting "requirements" to be able to book a package. I asked if the price would be the same no matter on what date i booked and they said that if I was to buy it at the price that was listed today it would not matter what days i chose to travel and only in December the prices would change. Then another one said that they did not have that package price because of the date which was on August not December like I had been told before.

Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Review #616407 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - SCAM I have been trying to book a vacation for 6 months

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Anonymous
Location
Birmingham, Michigan
1.0

I booked our vacation in Dec 2014, 2 weeks before they call and tell us its sold out... we reschedule...

for the following month.. its sold out.. I reschedule for May 2015... they say we only need a week it has been 2.5 weeks I called tonight and nothing...

Very Disappointed...

Owners emails james james@rvitravel.net I have read several of his reply on http://www.tripadvisor.com/members-forums/R2186GBjamesc Hopefully this will help out. he talks about refunds and personally taking care of this.. here is another email...

that he gave out merralee merralee@rvitravel.net not sure if this an assistant .... Good Luck

I didn’t like
Having my reservation cancled, Poor customer service, Charge me more, No refund
Reason of review
Poor customer service
Review #615515 is a subjective opinion of PissedConsumer615515.
Testimonial

Happy Bookvip.com family reviews their Cabo vacation at Sandos Finisterra Resort

A BookVip.com customer gives a review of their vacation experience in Cabo San Lucas and quality of service with BookVip.com

Read
Testimonial
Reason of review
Good customer service
Review #616147 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Received confirmation...made flight reservations...got cancelled!!!

Mr. Baumgart,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of discounted vacation. In doing the verification for special promotion to Cabo San Lucas, the resort discovered you had travelled once before to Cabo thus disqualifying you as this is a one time only promotion to this resort. We notified you of this issue and offered you alternative resort which you declined. You were never charged.

A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Anonymous
Location
Colorado Springs, Colorado

We responded to an all inclusive offer and were joyfully directed through all of the steps to book a reservation. Dates were cleared, all of the requirements were met and thing was a 'GO'.

We even verified that we were eligible even though we have been to the Baja before. After receiving a confirmation notice, with confirmation number, and calling a second time to be absolutely certain that all was good, we made our flight reservations and car rental. The next day we received a call saying that resort would not honor the reservation, BUT, we could still stay in the resort for an additional amount four times the original quote. After spending a lengthy time on the phone with their agent, we agreed that the supervisor, when available, would return our call to discuss the 'what' 'why' and 'where to'.

That was quite some time ago. I sure hope that you didn't find this site for the same reason as us!!

Someone in Miami should check to see if these people have all of the proper business credentials required for a bonified license!!!

Reason of review
Not as described
Loss
$960
Preferred solution
Let the company propose a solution
Review #614051 is a subjective opinion of PissedConsumer614051.
Testimonial

Happy Bookvip customer in Cancun Mexico

A BookVip.com customer gives a review of their Cancun vacation experience and quality of service with BookVip.com

Read
Testimonial
Reason of review
Good customer service
Review #616154 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - The great deals are bcz you are a guest to review a possible timeshare

Thank you for your feedback. We are the largest provider of discounted promotional packages. We send over 300,000 packages per year and have an A+ rating with the Better Business Bureau. The packages are 70% off the retail value because the resorts are sponsoring the special promotion and paying for the discounted room in exchange for your time during the resort preview. The resort verifies that each reservation complies with the terms & conditions they set forth. Most issues occur when the resort discovers the terms & conditions are being circumvented.

Here is a link with real BookVip.com customer videos reviewing their vacation at the resorts http://bookvip.com/sitereviews. As an owner, I back our discounted vacation packages 100% as it provides many families a once in a lifetime vacation they otherwise might not be able to easily afford. As a rapidly growing company we are not always perfect, however, please contact me with any issue so I can have it resolved. I can be reached direct at James@BookVip.com or call customer service 24/7 at 888 845 0602.
Anonymous
Location
Apollo, Pennsylvania

I booked, listened to the sales pitch carefully, read reviews & called to cancel. They didn't screw me over or scam me.

They did not charge me. Now that I know the whole deal, let me explain...this company is a headhunter for people that fit the mold of timeshare owners. You tell them your PREFERRED dates & hotel you are interested in. If the hotel has an opening for a "potential timeshare owner" to come visit, bookvip gives the hotel a list of candidates to fill the slot.

Sometimes a nicer hotel, sometimes different dates.

Remember you are signing up to be on a list of potential timeshare owners. My husband went through the roof when I told him we had to listen to a 90 min sales pitch. He is very outspoken. If we arrived & he told the salesperson what he really thought & wouldn't listen to the whole presentation, they can charge us the regular amount per night.

In our case, that would have been an extra $1300! If you can suck it up & you have flexible dates, it is a great deal. If you are booking a concrete vacation & need exact dates & hotel, this is not for you. They cancelled very easily when I told them my husband had no interest in a timeshare (why would they want to fill a slot with a dead end?) It took literally 3 minutes on the phone & it was cancelled.

Just understand what this company is all about before you book.

Reason of review
Poor customer service
Review #610005 is a subjective opinion of PissedConsumer610005.
Bookvip's reply to:

Bookvip Vacation Booking Review from Ballston Spa, New York

Mr. Bennett,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. In doing the verification for special promotion to Sonesta Suites you placed on 3/10 for 3/30, the resort discovered they did not have any more 2 bedrooms at the special promotion due to spring break so you were promptly refunded on Date/Time: 03/16/2015 11:20:32 AM EDT Transaction ID: 2616319394 Transaction Type: Card Refund Amount: -179.00 We do recommend to if you plan to travel during holiday periods to book in advance due to availability

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Anonymous
Location
Ballston Spa, New York
1.3

This company is a freaking nightmare!!!! No American receptionists and they billed my credit card and never made a single reservation

Reason of review
Problems with payment
Review #608021 is a subjective opinion of PissedConsumer608021.
Bookvip's reply to:

Bookvip - Total scam!!!!

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Anonymous
Location
Kanata, Ontario

Bookvip Cancelled our trip to cancun and refuses to refund our money. Offered us a great deal to go and hear about a time share at the Krystal Palace then back out and won't refund us our $600

STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!

My wife and I are going to the police fraud department. We were told that because we wanted to cancel our holiday seven days after booking it, that we weren't entitled to our refund.

It was Bookvip.com however that cancelled our holiday some three weeks after we booked. How or why would my wife and I cancell our trip within the seven days if we were planning on going on the holiday?

1 comment

BookVipOwner1
Miami, Florida, United States #957884

As an owner, we take every complaint extremely seriously. Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net. Thank you

View more comments
I didn’t like
Having my reservation cancled, No refund
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund
Review #607176 is a subjective opinion of PissedConsumer607176.