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I booked a reservation for Festiva Resort in Orlando and when I tried to cancel I was told all they could do was open book my reservation.The customer service reps are rude as he'll.I tried to get my money back and got an email saying they would refund within two weeks and nothing.This is a scam reservation company so BEWARE DO NOT BOOK ANYTHING WITH BOOK VIP OR TRIP DEPOT.

I booked a trip. was very excited to be able to take advantage of a great deal and looked forward to buying timeshare in a gorgeous location.

The first time I booked I got a call back and confirmed the trip from the hotel themselves. I then 2 days later got a email from BOOKVIp that they could not accommodate my reservation anymore. Since I was withing cancellation dates I canceled and demanded an expedited refund.

I then tried again the following week and the Dates were "blocked" they said.

SO fine I decided to move my trip out one week to stay at the resort I originally wanted. I then booked again. Got a call back. Confimred my reservation..

. so I finally booked my flight. Three days later got a call and an email and a text that they would not be able to accommodate my trip!! I was hoping to get a call from management but never did.

The "supervisor" said she would take care of it but convemniently waited past the cancellation period to tell me she couldn't accommodate me in any way.

WHAT A JOKE!!! BEWARE< you get what you pay for.

I made a reservation 6/20 for Calypso Cay and paid $169. On 7/21, I had to reschedule due to family emergency.

I had to pay an add'l $50 to change it. I get an email saying call URGENT. When I do, rep tells me the resort doesn't take FL residents so reservation is canceled. I gave my details to the rep so they knew I was a FL resident, still I'm told nothing they can do.

When I asked for a refund, I'm told reservation was made 6/20 and their policy is 7 days so I'm not entitled to a refund.

I have no hotel but paid 219. I'm furious that this type of fraud goes on.

Tried to make reservations today with no luck. Every time i put in my dates it would say x amount of rooms available put my info in gives a confirmation number i call the number they told on 5 different occasions sorry there are no rooms for those dates when clearly the web sites says there are.

SCAM!!!! Can not understand how the web site says there is rooms left and then none It clearly states as other rooms sold out. I could see maybe my first dates but five different times after i put my information and credit card number in.

Something isn't RIGHT!!! BEWARE!!!!!

I booked a hotel reservation with bookvip. During the booking process they asked for my annual salary.

I then found out it was a timeshare deal. But ok, I told them how much I'm make. They took the money from my account. The day I was to check in the hotel calls me and tells me I do not qualify due to my salary - it was too low.

I called bookvip to request a refund and was told there would be a $150 penalty taken from my money because I did not cancel in 7 days of the booking. Even though they knew how much I made they made the reservation knowing I would not qualify and then keep my money. They have ruined my vacation. Now I do not have enough money to pay for a hotel.

Thank you bookvip for being jerks. Oh, and do not ask for a supervisor, they are either in training or too busy to talk to you. I ask 3different times. This is the worst company to do busy with.

Poor customer service (I think they are in India) bac use they speak very poor English. DO NOT DO BUSINESS.

WITH THIS COMPANY? THEY WILL STEAL YOUR MONEY.