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Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is the fastest growing travel company in North America with over 3.6 Million Facebook Likes and 1 million happy customers. Bookvip.com offers 24 hour, 7 day per week service for its customers and is available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. Most importantly, it is what our customers that say that matters. BookVIP now has more customer video testimonials than any other travel website in the world! The customer video testimonials can be viewed on Bookvip.com http://www.bookvip.com/sitereviews. Also please see our Q/A section with frequently asked questions. https://www.bookvipreviews.com/questions-answers.html
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Bookvip - Deal Review from Atlanta, Georgia
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Family sharing their Bookvip.com Orlando vacation experience
A BookVip.com customer gives a review of their vacation experience at the Westgate Palace Orlando and quality of service with BookVip.com
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BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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Reason of review
Good customer service
Advertisement cons
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Title Happy Bookvip.com customer review at Westgate Smoky Mountain Resort
A BookVip.com customer gives a review of their Gatlinburg TN vacation experience and quality of service with BookVip.com
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BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
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Reason of review
Good customer service
Bookvip - Vacation Package Review
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BookVIP is a scam and ripoff
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BookVIP is a rip off and fraud. Don't book with them
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BookVIP
Thank you for your feedback. Please contact me as I would like to know when you why you charged 150 pesos approx $15 additional as some resorts have resort fees that are disclosed.
We are the largest travel promotions company online and send over 50,000 customers per year and have an A rating with Better Business Bureau
http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-9004****#bbbseal
Additionally you can view real BookVip.com customer videos on their actual vacations
http://bookvip.com/sitereviews
As an owner of the company we always looking to improve and you can contact me directly James@***.net. Thank you
So you own BookVip? I'm planning a 25th anniversary trip to Cabo.
I would very much like to book a vacation.
I am concerned I may ruin a very special occasion.
Please give me the bottom line.... Hidden fees, double charges etc.?
James,
I read on the BBB that your company is getting all these deals....because....each of your so called winners, has to sit through 60-190 time share speech ( want it or not) now, why no one says anything about it? Also, if I'm a winner why I still have to pay?
Winners win, and if I have to pay $96.00 why not let me pay it upon arrival at the hotel?
And yes, your operators sucks, they don't even listen to you, talk over you and I could barely understand anything ( cheap labor...)
They say " only in America" you can get rich, except they forgot to mention... There are lots of educated consumers out there that work hard for their money!
If you do own or work for BookVIP, can you tell me, are you a crook, or do you just hire incompetent people? The result is the same.
We paid over $1000 to your company for a week at Sandos Plyacar. We were well aware of the time share aspect and perfectly fine with it. And we met all of your requirements fully.
Your totally incompetent staff got us NOTHING!
less than a week before we left we had nothing, no confirmation number, NOTHING! Then, 3 days before we were leaving we were told that they couldn't get us reservations at Sandos Plyacar, they could 'upgrade' us to Villa Del Palmar. It turned out later they knew from the beginning they couldn't get us into Sandos Plyacar, they just waited till the very last minute to tell us so they could strong arm us into going where you wanted us to go. Pay a bit more do they, Villa Del Palmar?
We did not want to go to Villa Del Palmar, it had nothing we wanted. We were denied a refund and told it was Villa Del Palmar or nothing. So, with a gun to our heads we agreed. Then just 48 hours before we left we finally got a confirmation letter and guess what?
NOTHING WAS INCLUDED! No a la carte restaurants, no room service, no in room min bar no top shelf liquor. All of these things your web site clearly states are amenities of the resort. The web site your staff referred us to to swindle us into agreeing to go there!
We had to spend literally the entire week before our vacation on the phone with your company trying to get answers. We left 8 messages with you and were assured we'd get a call back and got NONE! I sent almost a dozen emails through your web site, and got no responses at all. I guess that would leave a paper trail though wouldn't it?
You seem to be pretty good at avoiding that.
We ultimately had to cancel and make other arrangements 1 day before we left. We had been told so many lies and been given such amazingly bad service we simply couldn't risk our vacation on your company. Who knows what else would turn out to be a lie once we got there?
Villa Del Palmar told us that nothing had been paid to them, and there was no penalty for canceling because it was within 48 hours, but your criminal organization refuses to give us our money back. I have consulted with an attorney in LA and have been told that a verbal contract based on false or misleading information is not binding. Your justification for keeping our money is false. We will prove that in court.
If you think this is over, that you can just lie to me and steal my money you are wrong. Complaints have been filed with the BBB (not the first I"m sure) the LA states attorney general, and I've retained a lawyer in LA to sue you for damages.
Enjoy the $1000, its chump change compared to what this is going to cost you.
Pure BS autoreply. I doubt this James is even a real person.
We emailed him, but I don't expect a response.
The Louisianna State's Attorney General's office can be found here:
http://www.ag.state.la.us/
Take the time to fill out a complaint
http://www.bbb.org/north-east-louisiana/
BBB or West Monro LA. The actual business address of these crooks is: Resort Vacations International 120 Fox Run Dr Natchitoches, LA 71457-****
I don't care what your rating is or how many people you serviced. I paid for a room I could not cancel because your staff deleted my itinerary number.
Your out-sourcing is a joke. They can't speak english and ruined my trip. I was lucky after waiting an hour at the hotel to get the rooms as they were in the wrong names. They had the payment but no changes could be made except for calling expidia and expidia outsourcing said I don't have a reservation as did bookvip.com.
I will contact the better business bureau so they can correct their records.
Your company is flawed! I would NEVER use or recomend using your service.