Welcome to the BookVIP Community

So you own BookVip? I'm planning a 25th anniversary trip to Cabo.

I would very much like to book a vacation.

I am concerned I may ruin a very special occasion.

Please give me the bottom line.... Hidden fees, double charges etc.?

James,

I read on the BBB that your company is getting all these deals....because....each of your so called winners, has to sit through 60-190 time share speech ( want it or not) now, why no one says anything about it? Also, if I'm a winner why I still have to pay?

Winners win, and if I have to pay $96.00 why not let me pay it upon arrival at the hotel?

And yes, your operators sucks, they don't even listen to you, talk over you and I could barely understand anything ( cheap labor...)

They say " only in America" you can get rich, except they forgot to mention... There are lots of educated consumers out there that work hard for their money!

If you do own or work for BookVIP, can you tell me, are you a crook, or do you just hire incompetent people? The result is the same.

We paid over $1000 to your company for a week at Sandos Plyacar. We were well aware of the time share aspect and perfectly fine with it. And we met all of your requirements fully.

Your totally incompetent staff got us NOTHING!

less than a week before we left we had nothing, no confirmation number, NOTHING! Then, 3 days before we were leaving we were told that they couldn't get us reservations at Sandos Plyacar, they could 'upgrade' us to Villa Del Palmar. It turned out later they knew from the beginning they couldn't get us into Sandos Plyacar, they just waited till the very last minute to tell us so they could strong arm us into going where you wanted us to go. Pay a bit more do they, Villa Del Palmar?

We did not want to go to Villa Del Palmar, it had nothing we wanted. We were denied a refund and told it was Villa Del Palmar or nothing. So, with a gun to our heads we agreed. Then just 48 hours before we left we finally got a confirmation letter and guess what?

NOTHING WAS INCLUDED! No a la carte restaurants, no room service, no in room min bar no top shelf liquor. All of these things your web site clearly states are amenities of the resort. The web site your staff referred us to to swindle us into agreeing to go there!

We had to spend literally the entire week before our vacation on the phone with your company trying to get answers. We left 8 messages with you and were assured we'd get a call back and got NONE! I sent almost a dozen emails through your web site, and got no responses at all. I guess that would leave a paper trail though wouldn't it?

You seem to be pretty good at avoiding that.

We ultimately had to cancel and make other arrangements 1 day before we left. We had been told so many lies and been given such amazingly bad service we simply couldn't risk our vacation on your company. Who knows what else would turn out to be a lie once we got there?

Villa Del Palmar told us that nothing had been paid to them, and there was no penalty for canceling because it was within 48 hours, but your criminal organization refuses to give us our money back. I have consulted with an attorney in LA and have been told that a verbal contract based on false or misleading information is not binding. Your justification for keeping our money is false. We will prove that in court.

If you think this is over, that you can just lie to me and steal my money you are wrong. Complaints have been filed with the BBB (not the first I"m sure) the LA states attorney general, and I've retained a lawyer in LA to sue you for damages.

Enjoy the $1000, its chump change compared to what this is going to cost you.

Pure BS autoreply. I doubt this James is even a real person.

We emailed him, but I don't expect a response.

The Louisianna State's Attorney General's office can be found here:

http://www.ag.state.la.us/

Take the time to fill out a complaint

http://www.bbb.org/north-east-louisiana/

BBB or West Monro LA. The actual business address of these crooks is: Resort Vacations International 120 Fox Run Dr Natchitoches, LA 71457-****

I don't care what your rating is or how many people you serviced. I paid for a room I could not cancel because your staff deleted my itinerary number.

Your out-sourcing is a joke. They can't speak english and ruined my trip. I was lucky after waiting an hour at the hotel to get the rooms as they were in the wrong names. They had the payment but no changes could be made except for calling expidia and expidia outsourcing said I don't have a reservation as did bookvip.com.

I will contact the better business bureau so they can correct their records.

Your company is flawed! I would NEVER use or recomend using your service.

DO NOT BOOK WITH BOOKVIP.COM !! - It is a scam.

The reservation must be completed over the phone where they tell you the prices are subject to your acceptance of a high pressure sales pitch for which you must present a credit card and are required to have a minimum income of $60,000. When I asked the representative how would they verify the income, she responded " THE HOTEL HAS ITS WAYS TO FIND OUT" - At that point we backed out completely. The representative became rude and hung up the phone on me. How do they verify income, really?

Do they obtain your private information and or credit report without your knowledge???

I HAVE BEEN TO THESE SALES PRESENTATIONS. THEY ARE NEVER 90 MINUTES AND YOU ARE PRESSURED FOR HOURS TO MAKE A PURCHASE. THEY EVEN BECOME ABUSIVE AS PART OF THEIR SALES STRATEGY.

BOOKVIP.COM DOES NOT DISCLOSE THIS FACT UNLESS YOU READ THEIR FINE PRINT AT THE BOTTOM OF THE PAGE. BE CAREFUL - DO NOT MAKE RESERVATIONS WITH BOOKVIP.COM

Just heard I'm a "winner" too, a day after entering the contest — I've won things before and it's a certified letter and real phone call, not a sketch-looking generic email…. Seems best not to call the claim phone number.

Does anyone know the physical mailing address to bookvip? I'm having my attorney serve them legal papers to get a refund and need to know where to send it.

This company is TERRIBLE!!!!

DON'T EVER USE THEM!!!

Got it from their webpage.

Company Address

12345 W Dixie Hwy,

North Miami, FL 33161

Unfortunately I was unable to pull out in the nick of time. they stalled me off and switched me around and finally booked me in a dump.

Got my money and refused to cancel the unacceptable accommodations. I booked with Expedia and will contest the charges VIP SUCKS SCAM

Thank you for the review. I will definitely NOT be using this company. They sound shady...

Hello Anonymous,

I am very sorry to hear about your booking experience has the definitely close to our high standards as we are the largest provider of discounted resort promotional packages. We book over 50,000 vacation packages a year and have an "A-" rating with Better Business Bureau http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Please contact me directly as we are always looking to improve. Thank you

Hello BookVIPOWNER!

Your days are numbered you crooked ***. Your whole company is crooks, scammers and false advertising in every sense of the term.

You will in fact be getting a class action lawsuit in addition to individual lawsuits. See folks, there are no owners that actually respond, these are automated or 3rd party damage control company putting this *** online. I book my VIP Vacation 2 months ago, today I get a call that the hotel cancelled and I would be getting moved. NO *** less than a month away from my family vacation and this *** is happening.

Oh the hotels on the BookVIP website, dont have any part of BOOKVIP, they use them to lure you in as bait, then you book, then they wait until they know you have all your plans, tickets, ect. and then BAM-------------they pull the switch and know your stuck and out of money and a vacation.!!!!!!!!

I booked and I better not have this happen you myself and husband, my husbands dad is a lawyer and we will start a class action suit" so I'm not as worried as these other folks but ,I should have known to read reviews before I booked with you...so just a heads up, if I'm charged one doller more from what your site says, you will be sued ....

Hello Mr. Hurth,

As I explained in my email and voice mail.

We sincerely apologize on any confusion, however, I assure it was definitely not intentional. The resort classifies your oldest child who is 18 as an adult and not a child. The 1 bedroom room occupancy allows for 2 adults and 3 children under the special promotion and we had to get an exception on this hotel rule which were able to get approved yesterday. As an owner I definitely stand behind our product and services as we are the largest travel promotions company and have an A rating with Better Business Bureau.

We definitely go extra lengths to get special approvals and I apologize if it was not expedited and communicated properly. That being said, I have made sure your refund is processed tonight.

Again, thank you for the valuable feedback and feel free to email James@***.net

Happy Holidays

Best,

James

Same happened to me - just now. Booked, accepted, then tried bait switch to... Holiday Inn.

Did you ever get anywhere with the legal end? I am looking at filing legally as well and try to get back some of which they have "screwed" me out of.

Scam artists.you have been warned

Hello John,

We book over 50,000 vacation packages a year and have an "A-" rating with Better Business Bureau http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Please contact me directly at James@rvitravel.net as we are always looking to improve. Thank you

This is no surprize your *** commercial went on and on.

Mr. Colligan,

I tried to contact you.

We never tried to change the reservation and were called several times by parties asking for more money. Our reservation date was confirmed and then your agency cancelled it after we booked our airfare. We lost $500.00 in airfare when we had to change our tickets to use them to travel elsewhere.

We never tried to travel in a group, which both your staff and the resort told us, but we were only traveling alone....two of us, for a much needed vacation.

This is a scam and it cost us much.

We are looking to file complaints and sue for our lost travel and the emotional distress that your staff caused repeatedly harassing us over the phone and lying that we cancelled our reservation. We didn't and your staff it seems never did what they were required to do.

Additionally we asked for a stay at a comparable resort which was possible and they tried to put us in hotels that were a fraction of the cost and rated with two stars on many sites.

Your agency was a nightmare to work with and we've posted this because we travel often, know the ins and outs of such promotional deals and were interested in the property. Your unprofessionalism needs to be known to others.

We also tried to e-mail you and no response. Thank you

Hello Gammica,

I am one of the owners of Bookvip.com and you can contact me directly james@rvitravel.net. We are the largest travel promotions company and handle over a ten of thousands special promotion packages per year without any issue.

Like any company, we are not perfect and we are always looking to improve. The most difficult part in selling the discounted promotional packages are the terms and conditions that the resort sets as they are ones subsidizing the cost of the rooms for qualified customers to listen to their vacation ownership /timeshare presentation. Again, the rooms are discounted many times over $1000 in exchange of the customer's time and meeting the resort's qualifications. Where most issues occur is where the customer tries to circumvent the resort's qualifications and the resort denies the reservation or where rooms become unavailable due to sold out dates in which we always refund the customer.

One of the most difficult items we deal with is group travel as the resorts don't permit it with the promotion.

All of these terms & conditions are disclosed on the site as well. Each customer signs electronically the terms & conditions before we ever charge a customer.

Again, I appreciate your feed back and look forward to hearing from you

Sincerely,

James Colligan

Owner BookVip.com

That's the same answer you used on another web site. You didn't address the problem!!!!!!!