Bookvip's reply to:

Bookvip Vacation Booking Review from Brunswick, Ohio

We appreciate that you took the time to share your experience with us and are sorry you were unable to find us on the Better Business Bureau website.
We are listed under BookVIP and our parent company, Resort Vacations International. Any search for BookVIP or www.bookvip.com will bring up the following:

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal


Please note that prior to selecting any particular resort, prospective guests may view all restrictions, qualifications, etc., which may be required by any particular resort, by referring to the Terms and Conditions. The link to the Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page (the usual location used by most websites worldwide to disclose any terms and conditions which may apply to use of the website or offer).

Each of the Terms and Conditions, are also disclosed over the phone before any transaction is completed and each customer would need to agree in writing to these Terms and Conditions prior to any billing.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.
James Colligan
Owner
BookVip.com / Resort Vacations International
407 394 6675
Vegathegreat42
Location
Brunswick, Ohio
1.0

False advertising. They are NOT BBB accredited.

Couldn't even find the company on BBB website. In a response on this site to an upset costumer they states all information and restrictions are available before booking. Maybe after you submit your credit card info but I couldn't find any restrictions before entering credit card info.

I'm reporting them for false advertising since they are not BBB accredited and claim they are. Please join me.

Reason of review
Bad quality
Review #719087 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - DO NOT BUY

Dear Mr. Steffes,

We were very shocked to receive this complaint.
To clarify, you have never been charged for the full vacation in question and you were promptly refunded the $99 deposit within 24-hours of your request to cancel your vacation package.

Your reservation was secured with a $99 partial deposit.  When you called to set your travel dates, you were advised that your dates fell within a “peak travel season” (recognized worldwide as heavy travel times) when higher rates are charged by the resorts.  You refused to pay the price difference, demanded a cancellation, and promptly filed your first complaint.

You were contacted within 24-hours of filing your complaint by a supervisor.  After a pleasant conversation, you agreed to keep your vacation package at a discounted rate, as well as a FREE 6-day/5-night vacation at a 5-Star resort in the Riviera Maya. You also agreed to remove your posting and provided BookVIP with a copy of the retraction statement you sent to PissedConsumer.com.  When advised that PissedConsumer has a formal
procedure to be followed in order to remove a complaint, you responded that your retraction statement was sufficient and would prefer to cancel your reservation rather than spend any more time on the issue.  Your reservation was put on hold at that time pending the outcome of your complaint not being posted by PissedConsumer.com.

To rectify the situation you were sent the Award Certificate for your FREE vacation and you have the direct dial number of the supervisor with whom you were working.  We definitely think we have worked hard to resolve the issue as we pride ourselves in our customer service.  

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675
adamwsteffes
Location
Detroit, Michigan

This is a scam, they reel you in with a good price, then add costs and restrictions. Customer service is non existent, no supervisor to speak with either.

They charged my credit card twice, and then added more charges to the end of the deal. Each step was just more, and more charges. Complete scam and waste of time, 3 phone calls and 3 hrs. Then when I tried to cancel, they hung up on me, when I called back I was on hold for 30min, only to have someone say they would "call me back to cancel." One of the worst experiences I have ever had.

Go to another site, they are many that treat customers better than BookVIP.com.

Do not waste your time or money.

1 comment

Anonymous
#1053488

Bookit.com is a much better choice. Used them 5 times.

Only one issue on one trip and appeared to be the hotel's fault. We paid for ocean front with balcony right over the beach, but received ocean view on the side. Moved us the second day and bumped us to Platinum to make up for it, which was acceptable to us.

Bookit also has the best transportation to an from the airport - Best Day. The specials aren't quite at cheap as what Bookvip, but no bait and switch, and no time share pitch to sit through.

View more comments
I didn’t like
Lies, Company phone calling service, Put on long hold, Fees
Reason of review
Poor customer service
Loss
$300
Review #712207 is a subjective opinion of poster.
Testimonial

A BookVIP.com customer reviews vacation at Melia Caribe Tropical

I can not rave enough about this resort. The beach is spectacular and the hotel is amazing.

Everyone was so friendly. We feel like we have never been waited on like this in our life.

They have 7 restaurants and the food is amazing. I cannot recommend Bookvip.com enough!

Read
Testimonial
Reason of review
Good customer service
Review #712050 is a subjective opinion of poster.
Testimonial

A BookVIP.com customer reviews their vacation experience at Secrets Punta Cana

This is an excellent spot. Great pools...

The staff here is wonderful.

The entertainment is just incredible from fire shows, dancers, music. Loved it!

Read
Testimonial
Reason of review
Good customer service
Review #712049 is a subjective opinion of poster.
Testimonial

A BookVIP.com customer video review of their vacation at Westgate Smoky Mountain, Gatlinburg

We spent our 5th anniversary at the Westgate Smoky Mountain Resort. We celebrated 2 of our kid's birthdays and even renewed our wedding vows at the resort! The villa was so clean and neat and we just loved it!

Read
Testimonial
Reason of review
Good customer service
Review #712047 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - False Advertisement and disrespect by your agent

Dear Mrs. Lara,

I am sorry you felt that we gave you false information.
First and foremost, prior to your submitting this complaint, we had already issued your refund for 100% of your money.
BookVIP has thousands of happy travelers every week and has more video testimonials from happy customers than any other travel website in the world - however not everyone will be eligible for our 77%-off packages.

All of our 77%-off promotions are sponsored by the participating resort. With such low and affordable prices, these special promotions could easily be sold-out solely to 20 year-old young adults, which is not the demographic for whom these special promotions are designed. Thus, it is necessary to have a few qualifications which must be met to be eligible to participate.

As an example - all of our promotions require that the consumer have a major credit card to check-in and not just a debit card, some age limitations, and group travel is not permitted with these promotions. Each qualification is clearly presented in writing and must be approved by the guest before the reservation can be finalized and sent to the resort

Apparently, a few days before your scheduled check-in date, you called us to confirm whether or not a credit card was required (due to your previous agreement to same) only to hear us confirm that yes you would need one.

At the time of your last call, you were in breach of the cancel or reschedule policy which very clearly states that if cancelling or rescheduling within 7 days of your travel dates, the resorts charge a rescheduling fee in the amount of $100. This is a standard practice implemented worldwide by hotels and resorts, because rooms that are cancelled at the last minute may not re-sell, resulting in a loss for the hotel or resort (as happened with the room that was reserved for you).

Despite your breach of the terms, your demand was honored and your full refund was processed within minutes of your call – and PRIOR to this online complaint.

We would recommend to anyone booking one of these 77% off vacations, to clearly read and review the terms of each offer which we post in writing on our website and in the purchase process.

We review these terms verbally with each customer, and more importantly, in writing, to ensure that there are no misunderstandings and that you are indeed eligible for an amazing vacation at a ridiculously low price!

I can be contacted directly at James@BookVip.com to resolve any issue or you can call Customer Service 24/7 at 888 845 0602. Thank you.
Anonymous
Location
Saint-Jerome, Quebec
1.0
1.6K views

I am making a complaint about your agent, i booked for an hotel paradise cancun resort today around 10:30 pm to 10:50 pm

when i called to confirm for my reservation the guy said that the fact that me and my girfriend were not married do not allow us to go to this hotel... When i looked to the term and condition it was saying married or cohabiting together, when i told the guy, he put me on hold and took it off, in front of me say refresh please; very disrespectful and after he try to sell me another package of a 100 more, so instead of 299$ like in your website saying it 399$ but wait a min he said it comes up to 502$ at the end of the road to include your taxes,,, i looked to your website,,, it doesn't talk about taxes,,, you should write 399$ + Taxes to your ad...

So all this is bad customer service, and false advertisement... I am going to cancel the airplane tomorow...

Bad agent... If i was your boss and believe me; where i work if one of my people would treat all my clients like that, i would fire them...

I didn’t like
Poor customer service, False advertisement, Disrespectful
Reason of review
Poor customer service
Loss
$299
Preferred solution
Deliver product or service ordered
Review #697116 is a subjective opinion of PissedConsumer697116.
Testimonial

Bookvip - We Couldnt Have Asked For Anything More!

Honestly my husband and myself had the most amazing experience at the Krystal Cancun I couldn't of asked for a better time from the exquisite food to the incredible scenery thank you so much BookVip for an amazing vacation! Casey - CA, United States

Read
Testimonial
Reason of review
Good customer service
Review #695213 is a subjective opinion of poster.
Testimonial

Bookvip - We Had An Awesome Time At the Villa del Palmar Cabo!

Thanks to BookVIP I had an amazing stay at the Villa De Palmer Cabo Resort! The food, activities and most of all the friendly people were amazing!

Thanks again BookVIP!! Lasleie S - LA, United States

Read
Testimonial
Reason of review
Good quality
Review #695217 is a subjective opinion of poster.
Testimonial

We Loved Our Outer Banks Vacation From BookVip!

We had a great time at outer banks, nc. We had no issues with bookvip, no hidden fees, and no secret expenses.

I definitely recommend that anyone give them a try. Its worth the savings, and any one I spoke to was always very nice.

Jess W. - WV, United States

Read
Testimonial
Reason of review
Fair pricing
Review #695214 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - GIVEN FALSE INFORMATION-RIPPED OFF MY MONEY

Dear Mrs. Lara,

I am sorry you felt that we gave you false information.
First and foremost, prior to your submitting this complaint, we had already issued your refund for 100% of your money.
BookVIP has thousands of happy travelers every week and has more video testimonials from happy customers than any other travel website in the world - however not everyone will be eligible for our 77%-off packages.

All of our 77%-off promotions are sponsored by the participating resort. With such low and affordable prices, these special promotions could easily be sold-out solely to 20 year-old young adults, which is not the demographic for whom these special promotions are designed. Thus, it is necessary to have a few qualifications which must be met to be eligible to participate.

As an example - all of our promotions require that the consumer have a major credit card to check-in and not just a debit card, some age limitations, and group travel is not permitted with these promotions. Each qualification is clearly presented in writing and must be approved by the guest before the reservation can be finalized and sent to the resort

Apparently, a few days before your scheduled check-in date, you called us to confirm whether or not a credit card was required (due to your previous agreement to same) only to hear us confirm that yes you would need one.

At the time of your last call, you were in breach of the cancel or reschedule policy which very clearly states that if cancelling or rescheduling within 7 days of your travel dates, the resorts charge a rescheduling fee in the amount of $100. This is a standard practice implemented worldwide by hotels and resorts, because rooms that are cancelled at the last minute may not re-sell, resulting in a loss for the hotel or resort (as happened with the room that was reserved for you).

Despite your breach of the terms, your demand was honored and your full refund was processed within minutes of your call – and PRIOR to this online complaint.

We would recommend to anyone booking one of these 77% off vacations, to clearly read and review the terms of each offer which we post in writing on our website and in the purchase process.

We review these terms verbally with each customer, and more importantly, in writing, to ensure that there are no misunderstandings and that you are indeed eligible for an amazing vacation at a ridiculously low price!

I can be contacted directly at James@BookVip.com to resolve any issue or you can call Customer Service 24/7 at 888 845 0602. Thank you.
Anonymous
1.0

I CALLED TO BOOK A TRIP ON 7/16- I WAS ASKED TO READ ALL THE TERMS AND CONDITION WHICH I DID AND ASKED THE REP FROM BOOKVIP, IT SAYS I NEED A MAJOR CREDIT CARD BECAUSE I DONT HAVE ONE AND SHE SAID DOES YOUR SPOUSE HAVE ONE I SAID NO THEN SHE PLACED ME ON HOLD CAME BACK SAID IT WAS OK, I SAID ARE YOU SURE SHE SAID NOT A PROBLEM I CALLED ON 8/31 TO CONFIRIM AGAIN ABOUT THE MAJOR CC VS. DEBT NOW IM TOLD THAT I CANNOT USE MY DEBT CARD AND WILL NOT REFUND MY MONEY I ASKED FOR A MANAGER AND WAS TOLD THEY WERE ON A BREAK THEN SAID WILL ONLY REFUND 129.00, I PAID 229.00.

I GET RIPPED OFF FROM MY MONEY RUINED WEEKEND PLANS FOR THE 6 OF US THAT WERE GOING TO THE GRANDVIEW IN VEGAS FOR THIS LABOR DAY WEEKEND BECUASE OF YOUR STAFF THAT SAID I COULD USE MY DEBT CARD WHEN I TOLD THEM TWICE I DID NOT HAVE A MAJOR CC...THIS IS ALL ON RECORDING WHICH I WAS TOLD THEY WOULD LISTEN TO, I BEG THEM TO LISTEN SO THEY CAN HEAR THE INFORMATION THAT WAS GIVEN TO ME...THIS IS A RIP OFF I WANT ALL MY MONEY BACK THIS IS NOT FAIR THAT OUR PLANS HAVE BEEN RUINED AND YOUR KEEPING MY MONEY BECUASE OF THE WRONG INFORMATION YOUR OPERATOR THAT BOOKED MY RESERVATION DID!!

SOMEONE NEEDS TO CALL ME BACK AND NOT SWEEP THIS UNDER THE RUG THE WAY THEY BRUSH ME OFF YESTERDAY ON THE PHONE, SORRY IS NOT GOING TO CUT IT WITH ME!!

I didn’t like
Poor english, Shady
Reason of review
false information given
Loss
$229
Preferred solution
Full refund
Review #692780 is a subjective opinion of PissedConsumer692780.