Bookvip's reply to:

Bookvip - So in follow up

We are sorry for the continued misunderstanding of the circumstances prompting your initial complaint and your follow-up.

To reiterate, BookVIP has no control over the decisions of the participating resort providers who sponsor and subsidize the promotion packages offered by BookVIP.

Your original travel dates were booked in good faith according the resort calendar. BookVIP was notified the day after you booked that the Resort had closed their calendar for the entire month of March for the special promotional package.

When notified of same, you declined all options to change resorts and filed your complaint.

You were contacted by a supervisor and offered a free vacation at your preferred resort to be taken any time after April 16 (when the calendar reflected availability) and you refused same. Of course, we had no idea that you only travel in February, and had you shared that information, we could have arranged for you to take your free vacation in February.

If you would be interested in taking a free vacation in February, please contact me at James@BookVIP.com.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews

James Colligan
Owner
BookVip.com / Resort Vacations International

See more at https://www.bookvipreviews.com/book-vip-bait-and-switch-20151031726627.html
author's review
Author
Location
Quakertown, Pennsylvania
Service
Bookvip Vacation Package
Cons
Bait and switch
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Review #744896 is a subjective opinion of poster.
0 comments
1.0
Details

Well, BookVIP did contact me but in no way resolved the issue. Yes, I was given a refund.

But I was not given what I purchased in good faith, my vacation when I wanted to take it. They did offer me a substitute vacation in April- I NEVER vacation in April, only February and because they didn't have that open, agreed to the first week of March.

But of coarse, they already knew that when they offered me a vacation they knew I wouldn't want!!!!!!!!!!!!! As before, STAY AWAY FROM THIS COMPANY!

Helpful? 0 0
Bookvip's reply to:

Bookvip - Vacation Package Review from Mineola, New York

We appreciate your feedback and regret that your wife’s birthday celebration did not go as planned.

Your reservation was cancelled when you arrived at the resort and presented a temporary ID, which violated the resort’s Terms and Conditions. As clearly stated in writing, any violation of the Terms and Conditions set forth by the resort voids the promotional package price.
Neither the resort nor BookVIP could have anticipated that you had a temporary ID as it was not made clear that you were not US/Canadian Citizen or permanent resident. However, we did not charge the penalty and also gave you a 100% refund.
Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 80% because the resort is subsidizing the room in exchange for your time during the resort preview. All qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package.
To ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must accept and agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.
We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@BookVIP.com
author's review
Author
Location
Mineola, New York
Service
Bookvip Vacation Package
Review #736575 is a subjective opinion of PissedConsumer736575.
0 comments
1.0
Details

Bookvip screwed my whole vacation to Miami last weekend, I spent more than $10 k for this vacation and was celebrating my wife's b'day they canceled my reservation when I reached Miami, worst things is they have the balls to charge me $150 penalty

Kunal mehta

Helpful? 0 1
Bookvip's reply to:

Bookvip - Customer Care Review from New York, New York

We appreciate your bringing this situation to our attention and that you have not cancelled your reservation because of it.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the miscommunication provided by our Customer Service agent. It is discouraging to hear of your negative experience and that you were not treated with the respect you deserve.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675
author's review
Author
Location
New York, New York
Service
Bookvip Customer Care
Reason of review
Poor customer service
Review #736320 is a subjective opinion of PissedConsumer736320.
0 comments
1.0
Details

Booked a trip to Costa Rica. Got an email stating to call and when I called.

I got Will and very unwilling to help. Did not check for availability and brushed me off the phone saying there are no bookings.meanwhile I already booked my airline ticket in which is not refundable . Asked to speak to supervisor and he hung up on me twice . There must be more than one customer service rep?!

I did not get my answer whether I will have a hotel to stay. Very disappointed in their customer care.

Helpful? 1 0
Bookvip's reply to:

Bookvip - Vacation Package Review from Sandy, Texas

We appreciate your viewpoint and will address your general concerns, being unable to access your specific reservation due to the "Anonymous" nature of your complaint.

All of our amazingly affordable promotions are sponsored and subsidized by the participating resort partner. In short, the resort partner is paying the 70% discount on your behalf when you meet the qualifications they set forth for these promotions. The resort partners just can’t open the door for everyone for these special promotions. In order to limit these promotions to the customers they are designed for, certain qualifications must be implemented. Therefore, certain "personal" questions are asked - such as - age, marital status, income.

All qualifications, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are reviewed with each guest during the sales call - and are clearly stated, in writing, on the Terms and Conditions, which must be reviewed, agreed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world - our goal is to make dreams come true!

James Colligan
Owner
BookVip.com / Resort Vacations International
author's review
Author
Location
Sandy, Texas
Service
Bookvip Vacation Package
Reason of review
Problems with payment
Review #735369 is a subjective opinion of PissedConsumer735369.
0 comments
1.0
Details

SCAM!! Stay far away from this company , they informed me I won a sweepstakes for a vacation and only needed to pay 96 dollars for taxes and had 18 months to use it.

Called this evening to book the trip and they told me I wasn't able to take my girlfriend on a trip which I promised her already because we are not yet married. If you get an email from them don't be as naive as i was as they did not explain any of this when I called originally.

Now i have to make other arrangements after I have booked flights and everything. Terrible experience!

Helpful? 0 1
Bookvip's reply to:

Bookvip - ADD ON Charges not disclosed at booking - $299 went to $460

We are sorry about how you felt about your purchase.

Prior to filing your complaint, please note that within 24-hours of your decision not to proceed with your vacation, your total deposit in the amount of $99.00 had been refunded.

The addition of government taxes at time of purchase is a standard generally understood by everyone.

All taxes and fees are disclosed before any transaction is completed and charged.

Taxes are not included on our website because applicable government taxes and fees vary depending upon upgrades or extra persons or extra nights added to the vacation packages – the total of which is necessary before the required government taxes and fees can be quoted (if applicable).

There is NEVER a bait and switch as you claim as we do disclose 100% of any additional fees, if applicable, and you would have had to agree to those terms in writing prior to any billing.

As you point out, despite taxes (which we cannot do anything about) or Resort Fees charged by the participating resort, our offers are still 77% less than booking directly with the resort or with any other travel provider. Feel free to compare our rates and you will probably be back.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
author's review
Author
Location
Las Vegas, Nevada
Cons
Bait switch pricing
Reason of review
Not as described/ advertised
Loss
$99
Preferred solution
Let the company propose a solution
Review #734752 is a subjective opinion of PissedConsumer734752.
0 comments
1.0
Details

The REAL price of $460 (after taxes/resort fees) for a 4 night/ 5 day stay probably would have been acceptable IF they would have advertised it THAT price.

Their $299 statement of "Price Is Per Room For Entire Stay - Not Per Person, Not Per Night" is extremely deceptive. This is a bait/switch and very misleading because the undisclosed add on taxes and resort fees. Just be real and disclose them at the onset.

They have offered me a refund, lets see how THIS plays out.

Their DECEPTIVE tactics are not needed when this is probably an OK deal hidden under all of the deception-- Just call a PIG a PIG and quit attempting to sell it as a "pig in a poke"

Helpful? 3 3
Bookvip's reply to:

Bookvip - Just an scam

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

Because humans sometimes make mistakes, all qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package and must be agreed to in writing by the customer before any sale is finalized. The discounted package price offered by the Krystal Resort is for 2 adults and 2 children, 18 and under. Further, it should come as no surprise that an additional charge would be incurred for your “kid” who is a 3d adult age 29.

When contacted by a supervisor, you accepted BookVIP’s apology for any inconvenience and stress resulting from your experience and had agreed to remove your review.

You advised BookVIP that you had sent an email to pissedconsumer retracting your negative review, but you were not willing to go to the trouble of providing pissedconsumer with the additional steps to have it removed entirely.

Your trip was cancelled and you were never charged for the vacation package.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com

author's review
Author
Location
Bethel Park, Pennsylvania
Service
Bookvip Flight Booking
Cons
Liers, Waste of my time, Poor customer service, Shady
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #733933 is a subjective opinion of poster.
2 comments
1.0
Details

I have made a reservation for vacation to Cancun in Crystal Resort for my husband, my daughter and I. I got the confirmation for three adults.

Then I made a reservation with Airline for three people.

Next day when I called them. they told me I have to pay $80 per night extra for my daughter. It was over our budget, so I talked to the supervisor Cheryl, who told me after for ever on the phone that it will cost me $300 extra. Our representative made a mistake.

So I canceled the vacation.

And paid fee to the airline to cancel our flight. I just don't want this to happen to other families.

Helpful? 4 5
Anonymous
#1074348

I'm sorry that happened to you, but this review is a bit unfair. When I booked the exact same trip, they were clear about the pricing being for 2 adults & 2 kids.

I was told that 4 adults, (bc we're traveling w/o kids), would incur an extra per night fee per adult(s) exceeding 2. I'm assuming that's the case here.

The info wasn't volunteered to me though, I asked before booking. You have to do your due diligence w/ offers like these or your assumption(s) can cost you money.

Helpful? 0 1
Anonymous
#1074391
@Anonymous

My review was total truth, My be they were clear with you with their pricing, but I was with their representative for more than 30 minutes and made sure that he new what I was asking for. They called me and told me that they made the mistake.

So you don't know what happened to me, I didn't assume anything. They offered me a free trip if I say that I made a false review, but I wasn't going to do that.

So please don't judge me, I am a very honest person, I do not leave a bad review for any one unless they deserve it. I just didn't want this to happen to another family.

Helpful? 1 0
View more comments (1)
Bookvip's reply to:

Bookvip - Book VIP Bait and switch

All of our special promotional packages are based on availability. On certain holidays like Christmas & peak season/March the promotional packages were no longer made available at this hotel. Since we could not provide you with your preferred travel dates we immediately issued you a full refund within 24 hours of your purchase. Additionally, we are going to give a complimentary stay at this hotel for alternative dates for the inconvenience.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675

See more at https://www.bookvipreviews.com/so-in-follow-up-20151204744896.html
author's review
Author
Location
Quakertown, Pennsylvania
Service
Bookvip Vacation Ownership
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
  • Book Vip Bad Review
Review #726627 is a subjective opinion of poster.
0 comments
1.0
Details

I stumbled upon the website for Book VIP which sells resort rooms for less if you agree to a timeshare presentation. The deal was good, so I purchased a stay for 3 nights at the Hollywood Beach Resort in Fort Lauderdale and called to book my dates.

The dates I originally wanted were booked, so I booked 3 nights in March 2016. Imagine my surprise when I started getting emails to call them.

When I did, this company said they made a mistake and did not have dates available in March and wanted to send me to a *** Ramada instead! This is the oldest trick in the book, and certainly illegal!

Helpful? 1 1
Bookvip's reply to:

Bookvip Vacation Booking Review from Brunswick, Ohio

We appreciate that you took the time to share your experience with us and are sorry you were unable to find us on the Better Business Bureau website.
We are listed under BookVIP and our parent company, Resort Vacations International. Any search for BookVIP or www.bookvip.com will bring up the following:

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal


Please note that prior to selecting any particular resort, prospective guests may view all restrictions, qualifications, etc., which may be required by any particular resort, by referring to the Terms and Conditions. The link to the Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page (the usual location used by most websites worldwide to disclose any terms and conditions which may apply to use of the website or offer).

Each of the Terms and Conditions, are also disclosed over the phone before any transaction is completed and each customer would need to agree in writing to these Terms and Conditions prior to any billing.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.
James Colligan
Owner
BookVip.com / Resort Vacations International
407 394 6675
author's review
Author
Location
Brunswick, Ohio
Reason of review
Bad quality
Review #719087 is a subjective opinion of poster.
0 comments
1.0
Details

False advertising. They are NOT BBB accredited.

Couldn't even find the company on BBB website. In a response on this site to an upset costumer they states all information and restrictions are available before booking. Maybe after you submit your credit card info but I couldn't find any restrictions before entering credit card info.

I'm reporting them for false advertising since they are not BBB accredited and claim they are. Please join me.

Helpful? 0 0
Bookvip's reply to:

Bookvip - DO NOT BUY

Dear Mr. Steffes,

We were very shocked to receive this complaint.
To clarify, you have never been charged for the full vacation in question and you were promptly refunded the $99 deposit within 24-hours of your request to cancel your vacation package.

Your reservation was secured with a $99 partial deposit.  When you called to set your travel dates, you were advised that your dates fell within a “peak travel season” (recognized worldwide as heavy travel times) when higher rates are charged by the resorts.  You refused to pay the price difference, demanded a cancellation, and promptly filed your first complaint.

You were contacted within 24-hours of filing your complaint by a supervisor.  After a pleasant conversation, you agreed to keep your vacation package at a discounted rate, as well as a FREE 6-day/5-night vacation at a 5-Star resort in the Riviera Maya. You also agreed to remove your posting and provided BookVIP with a copy of the retraction statement you sent to PissedConsumer.com.  When advised that PissedConsumer has a formal
procedure to be followed in order to remove a complaint, you responded that your retraction statement was sufficient and would prefer to cancel your reservation rather than spend any more time on the issue.  Your reservation was put on hold at that time pending the outcome of your complaint not being posted by PissedConsumer.com.

To rectify the situation you were sent the Award Certificate for your FREE vacation and you have the direct dial number of the supervisor with whom you were working.  We definitely think we have worked hard to resolve the issue as we pride ourselves in our customer service.  

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675
author's review
Author
Location
Detroit, Michigan
Cons
Lies, Company phone calling service, Put on long hold, Fees
Reason of review
Poor customer service
Loss
$300
Review #712207 is a subjective opinion of poster.
1 comment

This is a scam, they reel you in with a good price, then add costs and restrictions. Customer service is non existent, no supervisor to speak with either.

They charged my credit card twice, and then added more charges to the end of the deal. Each step was just more, and more charges. Complete scam and waste of time, 3 phone calls and 3 hrs. Then when I tried to cancel, they hung up on me, when I called back I was on hold for 30min, only to have someone say they would "call me back to cancel." One of the worst experiences I have ever had.

Go to another site, they are many that treat customers better than BookVIP.com.

Do not waste your time or money.

Helpful? 4 4
Anonymous
#1053488

Bookit.com is a much better choice. Used them 5 times.

Only one issue on one trip and appeared to be the hotel's fault. We paid for ocean front with balcony right over the beach, but received ocean view on the side. Moved us the second day and bumped us to Platinum to make up for it, which was acceptable to us.

Bookit also has the best transportation to an from the airport - Best Day. The specials aren't quite at cheap as what Bookvip, but no bait and switch, and no time share pitch to sit through.

Helpful? 0 0
Testimonial
0 comments

A BookVIP.com customer reviews vacation at Melia Caribe Tropical

I can not rave enough about this resort. The beach is spectacular and the hotel is amazing.

Everyone was so friendly. We feel like we have never been waited on like this in our life.

They have 7 restaurants and the food is amazing. I cannot recommend Bookvip.com enough!

View full review
Helpful? 0 0
Author
Reason of review
Good customer service
Review #712050 is a subjective opinion of poster.