Bookvip's reply to:

Bookvip - Vacation Package Booking Review from Nashville, Tennessee

We appreciate the opportunity to address your comments.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview.

Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the demographic for whom they are designed.

As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.

The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Location
Nashville, Tennessee
Reason of review
Poor customer service
Review #775725 is a subjective opinion of PissedConsumer775725.
0 comments
1.0
Details

We never actually booked with this company eventually. What seems to be too good to be true often is.

When we tried to make the reservation we suddenly had to tell our whole life history like being vetted for a high security job. Then the dates that had been available suddenly were not and then we were told to expect to sit through a sales presentation that apparently is put in such fine print that you need a microscope to read it.

The representative spoke barely passable English and appeared to be talking from a Zumba class, there was so much background noise. Prices aside there is not much going for this company and I will just say, prepare to be disappointed

Testimonial
0 comments

BookVIP You Can't Go Wrong

At first I thought the deal was too good to be true, but there was absolutely no false advertising! You get exactly what you see on bookvip.com and no hidden fees.

I'm so thankful we found this awesome deal. Grand Sirenis is the absolutely the best!

View full review
Author
Reason of review
Good customer service
Review #787881 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip Hotel Reservation Review from Reno, Nevada

Dear Mr. Steen,

Thank you for sharing your experience.
First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agent. All of our calls are recorded so I appreciate your comments as we were able use the call as a valuable learning exercise. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly looking to improve.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

All of our special promotional packages are subsidized up to 77% by the participating resorts, and it is the resort who sets forth the eligibility requirements for these promotional packages. In your particular case, you would have saved over $500 in exchange for your 90-120 minutes of your time.

The Terms and Conditions governing every vacation package (including the requirement to attend a presentation) can be found at the bottom of each hotel offering page on BookVIP’s website. The Terms and Conditions are printed in a normal font and are easy to understand.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Location
Reno, Nevada
Reason of review
Order processing issue
Review #775067 is a subjective opinion of poster.
0 comments
1.6
Details

I booked an online reservation for 4 days/3 night suite at The Grandview at Las Vegas for $219. However, when I called to confirm the representative misquoted the offer (obviously reading the script for Thursday and not the one that I booked for Wednesday) then RUDELY stated that my reservation would be canceled since I am not traveling with my spouse and hung up in my face as I tried to clarify if this was due to a timeshare presentation requirement which was not advertised.

Bookvip's reply to:

Bookvip - Vacation Package Booking Review from Richmond, Virginia

Although you have never contacted BookVIP personally, your critique based upon reviews you have read about BookVIP is duly noted.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Location
Richmond, Virginia
Reason of review
Not as described/ advertised
Review #774986 is a subjective opinion of poster.
0 comments

After seeing a promotional offer on Facebook, I began to read reviews about BookVIP. I read two, the second by a New Yorker dated June 26, 2015 ("FRAUDULENT..."), at which time I determined there was no need to continue.

I have been in customer service 40 years and any establishment that would say to a customer "all of your comments are completely untrue," as well as to be so condescending as to follow that up with " we wish you a wonderful vacation" after ironically talking about their "A+ rating for customer service," is certainly not an entity from whom I'm interested in acquiring a vacation package. I'm happy for those that had no difficulty but no way will I take the risk.

Bookvip's reply to:

Bookvip Hotel Reservation Review from Miami, Florida

Dear Angela,

We were very surprised to receive your comments as it looks like they were sent just before we resolved the issue.

We immediately responded to the email sent directly to my attention on 1/20 and you were promptly contacted by a supervisor to help you locate a resort for which you were qualified.

After a pleasant conversation, you were sent a personal email listing specific resorts in Orlando which offer promotional packages to Florida residents with debit cards. You were also advised to check the Terms and Conditions listed at the bottom of each resort offering page to ensure you qualified as to income, age, etc. You called later in the day and booked another resort for which you were not qualified.

You were contacted again the following morning and after another pleasant conversation, you agreed to review the resort offerings presented via email yesterday and also agreed to remove your posting.

Unfortunately, at the end of the day, we were unable to assist you because of the qualifications set forth by the resort for the special promotional package and your travel dates.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Location
Miami, Florida
Reason of review
Poor customer service
Review #774214 is a subjective opinion of PissedConsumer774214.
0 comments
3.5
Details

I have not got a call back to cancel it took 10min to book but forever to cancel who do i speak to can someone help me with a supervisor or higher

Bookvip's reply to:

Bookvip - They change terms and conditions as they like, I was considering buying so I made sure that I met the qualifications before I hit book on their site, didn't meet the new ones due to age.

Thank you for your feedback.

Upon review of your reservation, we discovered that the resort had made some changes to their eligibility requirements and the Terms and Conditions were being updated. The updated Terms and Conditions were in process but not yet completed on the website when you checked them prior to making your reservation.

That is the reason for the discrepancy between the Terms and Conditions you based your reservation on and the Terms and Conditions you received upon booking.

We immediately contacted you to explain the situation and offered you a wide selection of resort options which were currently available on your travel dates, along with a significant discount.

As of the moment, we are looking forward to your response so we can send you on your vacation as planned.

I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Location
Burlington, North Carolina
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #767670 is a subjective opinion of PissedConsumer767670.
0 comments

The original terms and conditions required a single female to be 28 min income of 40,000 and 15.00 a night resort fee

The new terms and conditions required single females to be 35, 16.95 a night 5.00 a night taxes (they had already added one tax to to my reservation) and a 350.00 security deposit until you attend their tour.

So no reservations, no offer for a different resort with different terms, and I am now turned off from the whole idea of dealing with people like I just had to on the phone.

It is not worth the hassle to deal with this company.

Bookvip's reply to:

Bookvip - Would not use.

All of our special promotional packages are subsidized up to 77% by the participating resorts, and it is ultimately the decision of the resort to determine whether or not a guest is qualified to participate in the promotional package being offered. Unfortunately, the resort determined you were not eligible for the promotion package you first choose.

A few hours after you booked your dates of January 1, 2016 through January 4, 2016, we were advised by the resort that your reservation would not be accepted. We contacted you immediately and you agreed to change resorts. BookVIP did not charge you for the price difference when you changed resorts.

Your reservation was cancelled due to credit card decline and because you never responded to our many attempts to reach you via telephone, text message and email regarding same. Your original deposit in the amount of $39 has been refunded.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews
Author
Location
Charlotte, North Carolina
Cons
Lies
Reason of review
Order processing issue
Loss
$200
Preferred solution
Full refund
Review #759122 is a subjective opinion of poster.
0 comments
1.5
Details

this place sucks...me and my man booked a vacation like 3 days later they called and said that one is not available. they gave us a list we talked to 4 people before we booked the next one they took are payment then 4 days later called and said no to that one.

now they say it be 7-14 days business days til we get money back.This was my families x-mas they are messing up.

now we have to scramble to find a new deal.thanks alot.not!!dont use they are no help. no wonder they sale things so cheap cause they call later wanting more money.

Bookvip's reply to:

BookVIP helpful and persistant to find elderly fun anniversary vacation.

We are thrilled that your parents will have the anniversary vacation they had hoped for and thank you for your glowing review!
It is our greatest pleasure to help others discover and enjoy a well-deserved, fun-filled, memory-making vacation.
Best regards,
James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com

Author
Location
Baton Rouge, Louisiana
Pros
Overall helpfulness of the company
Reason of review
Good customer service
Review #748950 is a subjective opinion of poster.
0 comments
5.0
Details

I had submitted a previous poor review of BookVIP that I must straighten out. It appears that the company is a booking company for resorts and they do not set the stipulations and only follow the resorts request.

After posting my complaint the company called and apologized for any misunderstanding. They made sure that the card was not charged and went out of their way to find a new vacation that my elderly parents did qualify for. They were kind and respectable the during the entire transaction and continued to try to be helpful.

thank you to Robyn and the staff at Book VIP. You were very nice to work with and I appreciate your persistence and helpfulness.

Bookvip's reply to:

Bookvip - Deal Review from Fairhope, Alabama

All of our special promotional packages are based on availability. On certain holidays like Christmas/New Year’s & peak season/March these promotional packages sell-out even faster than usual.

Since your preferred resort was fully booked during your New Year’s travel dates, we we contacted you via email and offered you an equally lovely resort which was available on your travel dates and could accommodate your large family.

Unfortunately, you have not responded to our repeated attempts to contact you to finalize your reservation. Because you never made a formal reservation, your credit card was never charged.

Although time is getting short, if you are still interested in taking your family on a vacation to celebrate the New Year, please feel free to contact me directly. I can be reached at James@bookvip.com.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
Author
Location
Fairhope, Alabama
Reason of review
Order processing issue
Review #748516 is a subjective opinion of PissedConsumer748516.
0 comments
2.3
Details

I think it is a scam.I tried to book a deal on their website. They take your reservation and credit card first.

Then you have to call to confirm. I called to confirm. They did not have any rooms left at the place for that deal.The person was not in United States. Took 10 minutes for her to understand my name and email.

Tried to get me to book at another place with none of the amenities but,at the same price.

Duhhh. No.

Bookvip's reply to:

Bookvip - Discriminate against older people

We appreciate your sharing this experience with us and we were glad to get this resolved.

As you now know, your father was not charged for the vacation he initially booked on-line because the reservation was never processed nor finalized.

All of BookVIP’s special-rate promotion packages are sponsored by the participating resort provider, who also subsidizes these packages in order to provide amazing vacations to all who are eligible under the Terms and Conditions for the promotion. The Terms and Conditions (including age requirements) are located at the bottom of each resort/hotel offering page on BookVIP, are reviewed with every potential customer by the sales agent, and then must be accepted and agreed to in writing by a customer before any reservation can be finalized.

Upon receipt of your review, one of BookVIP’s supervisors contacted you for more details and then worked with your parents until a reservation was made at a beautiful 5-star resort of your parents’ choosing on their preferred travel dates.

BookVIP’s main goal is to provide excellent customer service to every customer, resulting in the most awesome vacation experience available under the guidelines set forth by our participating resort partners.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.


James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Location
Baton Rouge, Louisiana
Reason of review
Not as described/ advertised
Review #747981 is a subjective opinion of poster.
0 comments

This company is not a standup company. They advertise specials and after my father purchased and paid for the vacation they informed him, during the post pay phone call, that since he is 70 years old he did not qualify for the special.

WHAT? That is ridiculous, older adults are often the people who want to purchase a timeshare because they have the money to buy it and the time to visit. How tacky.

i would not recommend getting involved with a company like that.