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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We want to thank Bookvip.com for this wonderful vacation at Westgate Resort!

This was our first time using Bookvip.com and we are quite impressed with the excellent and timely way every encounter with them was handled. We were treated like VIP during our entire vacation and that within itself is always a plus!!!
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Review
#787884 Review #787884 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bookvip - I thought this was too good to be true but folks this is real!

I thought the deal was too good to be true, but I gave it a try anyway. When we arrived at the hotel, they confirmed what was included in our All Inclusive (AI) package. Only catch is to attend a 90 min resort preview. It was so worth it as you get free food throughout your stay, discounts at local restaurants and stores, and free non-motorized water activities all included in AI package. It was one of the best experience I've had with a travel agency. I would definitely do it again with BookVIP!
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Review
#787883 Review #787883 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Great food and fun. Everything was exactly as BookVIP described. We will definitely be returning!

We had a FANTABULOUS time! We stayed in Los Cabos San Lucas at Villa Del Palmar Resort! What an awesome trip! We enjoyed the Glass Bottom Boat trip and Snorkeling Day Cruise. We will be back!
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Review
#787882 Review #787882 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We can't thank BookVIP enough for this vacation. If you want a great place to stay, we can't recommend Sandos Playacar enough!

Our video of the Sandos Playacar in Playa del Carmen Mexico
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Review
#784217 Review #784217 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We totally recommend BookVIP.com they treat us like royalty!

Our vacation at experience at Secrets Guanacoste in Costa Rica
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Review
#781489 Review #781489 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

It doesn't matter what the weather is like outside because of the indoor pool and water park! Bookvip was awesome, very easy and a great experience!

Our Review of the Westgate Smoky Mountain Resort & Spa in Gatlinburg Tenn
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Review
#781487 Review #781487 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We Can't Thank BookVIP Enough For This AWESOME Experience

We booked a stay at the Sandos Playacar with BookVIP and everything was exactly as advertised. I was a little wary due to some negative reviews that I had read but our experience was completely positive the entire way. I highly recommend this service. :)
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Review
#787878 Review #787878 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good customer service
Bookvip's reply to:

Bookvip in Placerville, California - STAY AWAY AT ALL COSTS!!!

Dear Faustina,

Thank you for sharing your experience with us.

In addition to our exclusive promotional package, BookVIP affords customers the opportunity to make reservations through a number of other travel sites such as Expedia via our website as a comparison tool, however, BookVIP itself has no control over or access to those reservations made with the other travel sites. All confirmations and receipts issued by Expedia provide a customer service telephone number and further instructions concerning cancellations/refunds.

As for BookVIP’s amazingly affordable special promotional packages, providing excellent customer service is our main goal and we are readily available 24-hrs. per day/7-days per week. The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page on BookVIP’s website. The Terms and Conditions are printed in a normal font and are easy to understand.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
author's review
Review
#777302 Review #777302 is a subjective opinion of poster.
Cons
  • Conflicting cancellation policy
Reason of review
Problems with payment
Loss
$746
Preferred solution
Full refund

If you book through BookVIP, be aware that they put "advance" purchase prices on hotels they label as cancellable without penalty. But, after you make the reservation, your confirmation may say it is not changeable or cancellable, and your credit card will immediately be charged!

When I tried to cancel, I had to make several calls, and each time the customer service person gave me a different number to call. I spoke to Melinda, Jezz, Jenny and Mitch @ BookVIP.com. I was given numbers to call the hotel direct, 3 different numbers at Expedia and 3 different numbers at BookVIP.com.

When I finally asked to speak to a manager at BookVIP.com , they refused to speak to me! The whole process took me over an hour and a half, and I still was unable to cancel my reservations.

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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We Booked Our Excellent Vacation at BookVIP.com

Myself, my husband and daughter had an amazing vacation at Summer Bay Orlando. Everyone was great and everything as advertised was extremely satisfying. Would definitely visit again.
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Review
#787880 Review #787880 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Good quality
Bookvip's reply to:

Bookvip in Vancouver, British Columbia - FALSE ADVERTISING - Do Not Use - Add Terms & Conditions At Will

Thank you for your feedback.

First and foremost, BookVIP does not participate in false adverstising.

All qualifications and restrictions, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are contained in the Terms and Conditions for each package. The Terms and Conditions are located at the bottom of every hotel/resort offering page on our website. The Terms and Conditions are reviewed with each guest during the sales call and must be greed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.
Because the resort partner is paying the 70% discount on for these promotions, they set forth certain eligibility requirements for these vacation packages.
Many of the resorts charge a higher rate during peak travel seasons (such as Christmas and Easter/Springbreak). Most of these charges are, indeed, reflected on the on-line calendar, including the Krystal Resort Cancun, which you were interested in visiting during the Christmas holiday season.
I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
author's review
Review
#776339 Review #776339 is a subjective opinion of poster.
Cons
  • Put on long hold
  • Waste of my time
  • Bait and switch
Reason of review
Not as described/ advertised
Preferred solution
Don't ever use their services

I've tried booking with BookVIP three times now and every time they ad terms and conditions that either exclude us from travelling (need to be cohabitating) or the price triples when you call to confirm. This isn't listed on their website and their representatives are useless.

Will never use them. FALSE ADVERTISING. I thought it looked too good to be true for the price and it was.

They told me to try another resort and call them back because there are different terms and conditions for each one. Try using cheapcaribbean.com instead.

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