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I booked an online reservation for 4 days/3 night suite at The Grandview at Las Vegas for $219. However, when I called to confirm the representative misquoted the offer (obviously reading the script for Thursday and not the one that I booked for Wednesday) then RUDELY stated that my reservation would be canceled since I am not traveling with my spouse and hung up in my face as I tried to clarify if this was due to a timeshare presentation requirement which was not advertised.

After seeing a promotional offer on Facebook, I began to read reviews about BookVIP. I read two, the second by a New Yorker dated June 26, 2015 ("FRAUDULENT..."), at which time I determined there was no need to continue.

I have been in customer service 40 years and any establishment that would say to a customer "all of your comments are completely untrue," as well as to be so condescending as to follow that up with " we wish you a wonderful vacation" after ironically talking about their "A+ rating for customer service," is certainly not an entity from whom I'm interested in acquiring a vacation package. I'm happy for those that had no difficulty but no way will I take the risk.

I have not got a call back to cancel it took 10min to book but forever to cancel who do i speak to can someone help me with a supervisor or higher

The original terms and conditions required a single female to be 28 min income of 40,000 and 15.00 a night resort fee

The new terms and conditions required single females to be 35, 16.95 a night 5.00 a night taxes (they had already added one tax to to my reservation) and a 350.00 security deposit until you attend their tour.

So no reservations, no offer for a different resort with different terms, and I am now turned off from the whole idea of dealing with people like I just had to on the phone.

It is not worth the hassle to deal with this company.

this place sucks...me and my man booked a vacation like 3 days later they called and said that one is not available. they gave us a list we talked to 4 people before we booked the next one they took are payment then 4 days later called and said no to that one.

now they say it be 7-14 days business days til we get money back.This was my families x-mas they are messing up.

now we have to scramble to find a new deal.thanks alot.not!!dont use they are no help. no wonder they sale things so cheap cause they call later wanting more money.

I had submitted a previous poor review of BookVIP that I must straighten out. It appears that the company is a booking company for resorts and they do not set the stipulations and only follow the resorts request.

After posting my complaint the company called and apologized for any misunderstanding. They made sure that the card was not charged and went out of their way to find a new vacation that my elderly parents did qualify for. They were kind and respectable the during the entire transaction and continued to try to be helpful.

thank you to Robyn and the staff at Book VIP. You were very nice to work with and I appreciate your persistence and helpfulness.

I think it is a scam.I tried to book a deal on their website. They take your reservation and credit card first.

Then you have to call to confirm. I called to confirm. They did not have any rooms left at the place for that deal.The person was not in United States. Took 10 minutes for her to understand my name and email.

Tried to get me to book at another place with none of the amenities but,at the same price.

Duhhh. No.

This company is not a standup company. They advertise specials and after my father purchased and paid for the vacation they informed him, during the post pay phone call, that since he is 70 years old he did not qualify for the special.

WHAT? That is ridiculous, older adults are often the people who want to purchase a timeshare because they have the money to buy it and the time to visit. How tacky.

i would not recommend getting involved with a company like that.