Bookvip's reply to:

Bookvip - They change terms and conditions as they like, I was considering buying so I made sure that I met the qualifications before I hit book on their site, didn't meet the new ones due to age.

Thank you for your feedback.

Upon review of your reservation, we discovered that the resort had made some changes to their eligibility requirements and the Terms and Conditions were being updated. The updated Terms and Conditions were in process but not yet completed on the website when you checked them prior to making your reservation.

That is the reason for the discrepancy between the Terms and Conditions you based your reservation on and the Terms and Conditions you received upon booking.

We immediately contacted you to explain the situation and offered you a wide selection of resort options which were currently available on your travel dates, along with a significant discount.

As of the moment, we are looking forward to your response so we can send you on your vacation as planned.

I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous
Location
Burlington, North Carolina

The original terms and conditions required a single female to be 28 min income of 40,000 and 15.00 a night resort fee

The new terms and conditions required single females to be 35, 16.95 a night 5.00 a night taxes (they had already added one tax to to my reservation) and a 350.00 security deposit until you attend their tour.

So no reservations, no offer for a different resort with different terms, and I am now turned off from the whole idea of dealing with people like I just had to on the phone.

It is not worth the hassle to deal with this company.

Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #767670 is a subjective opinion of PissedConsumer767670.
Bookvip's reply to:

Bookvip - Would not use.

All of our special promotional packages are subsidized up to 77% by the participating resorts, and it is ultimately the decision of the resort to determine whether or not a guest is qualified to participate in the promotional package being offered. Unfortunately, the resort determined you were not eligible for the promotion package you first choose.

A few hours after you booked your dates of January 1, 2016 through January 4, 2016, we were advised by the resort that your reservation would not be accepted. We contacted you immediately and you agreed to change resorts. BookVIP did not charge you for the price difference when you changed resorts.

Your reservation was cancelled due to credit card decline and because you never responded to our many attempts to reach you via telephone, text message and email regarding same. Your original deposit in the amount of $39 has been refunded.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews
tthorne1979
Location
Charlotte, North Carolina
1.5
3K views

this place sucks...me and my man booked a vacation like 3 days later they called and said that one is not available. they gave us a list we talked to 4 people before we booked the next one they took are payment then 4 days later called and said no to that one.

now they say it be 7-14 days business days til we get money back.This was my families x-mas they are messing up.

now we have to scramble to find a new deal.thanks alot.not!!dont use they are no help. no wonder they sale things so cheap cause they call later wanting more money.

I didn’t like
Lies
Reason of review
Order processing issue
Loss
$200
Preferred solution
Full refund
Review #759122 is a subjective opinion of poster.
Bookvip's reply to:

BookVIP helpful and persistant to find elderly fun anniversary vacation.

We are thrilled that your parents will have the anniversary vacation they had hoped for and thank you for your glowing review!
It is our greatest pleasure to help others discover and enjoy a well-deserved, fun-filled, memory-making vacation.
Best regards,
James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com

Kellysm4
Location
Baton Rouge, Louisiana
5.0

I had submitted a previous poor review of BookVIP that I must straighten out. It appears that the company is a booking company for resorts and they do not set the stipulations and only follow the resorts request.

After posting my complaint the company called and apologized for any misunderstanding. They made sure that the card was not charged and went out of their way to find a new vacation that my elderly parents did qualify for. They were kind and respectable the during the entire transaction and continued to try to be helpful.

thank you to Robyn and the staff at Book VIP. You were very nice to work with and I appreciate your persistence and helpfulness.

I liked
Overall helpfulness of the company
Reason of review
Good customer service
Review #748950 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Deal Review from Fairhope, Alabama

All of our special promotional packages are based on availability. On certain holidays like Christmas/New Year’s & peak season/March these promotional packages sell-out even faster than usual.

Since your preferred resort was fully booked during your New Year’s travel dates, we we contacted you via email and offered you an equally lovely resort which was available on your travel dates and could accommodate your large family.

Unfortunately, you have not responded to our repeated attempts to contact you to finalize your reservation. Because you never made a formal reservation, your credit card was never charged.

Although time is getting short, if you are still interested in taking your family on a vacation to celebrate the New Year, please feel free to contact me directly. I can be reached at James@bookvip.com.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
Anonymous
Location
Fairhope, Alabama
2.3

I think it is a scam.I tried to book a deal on their website. They take your reservation and credit card first.

Then you have to call to confirm. I called to confirm. They did not have any rooms left at the place for that deal.The person was not in United States. Took 10 minutes for her to understand my name and email.

Tried to get me to book at another place with none of the amenities but,at the same price.

Duhhh. No.

Reason of review
Order processing issue
Review #748516 is a subjective opinion of PissedConsumer748516.
Bookvip's reply to:

Bookvip - Discriminate against older people

We appreciate your sharing this experience with us and we were glad to get this resolved.

As you now know, your father was not charged for the vacation he initially booked on-line because the reservation was never processed nor finalized.

All of BookVIP’s special-rate promotion packages are sponsored by the participating resort provider, who also subsidizes these packages in order to provide amazing vacations to all who are eligible under the Terms and Conditions for the promotion. The Terms and Conditions (including age requirements) are located at the bottom of each resort/hotel offering page on BookVIP, are reviewed with every potential customer by the sales agent, and then must be accepted and agreed to in writing by a customer before any reservation can be finalized.

Upon receipt of your review, one of BookVIP’s supervisors contacted you for more details and then worked with your parents until a reservation was made at a beautiful 5-star resort of your parents’ choosing on their preferred travel dates.

BookVIP’s main goal is to provide excellent customer service to every customer, resulting in the most awesome vacation experience available under the guidelines set forth by our participating resort partners.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.


James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Kellysm4
Location
Baton Rouge, Louisiana

This company is not a standup company. They advertise specials and after my father purchased and paid for the vacation they informed him, during the post pay phone call, that since he is 70 years old he did not qualify for the special.

WHAT? That is ridiculous, older adults are often the people who want to purchase a timeshare because they have the money to buy it and the time to visit. How tacky.

i would not recommend getting involved with a company like that.

Reason of review
Not as described
Review #747981 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - So in follow up

We are sorry for the continued misunderstanding of the circumstances prompting your initial complaint and your follow-up.

To reiterate, BookVIP has no control over the decisions of the participating resort providers who sponsor and subsidize the promotion packages offered by BookVIP.

Your original travel dates were booked in good faith according the resort calendar. BookVIP was notified the day after you booked that the Resort had closed their calendar for the entire month of March for the special promotional package.

When notified of same, you declined all options to change resorts and filed your complaint.

You were contacted by a supervisor and offered a free vacation at your preferred resort to be taken any time after April 16 (when the calendar reflected availability) and you refused same. Of course, we had no idea that you only travel in February, and had you shared that information, we could have arranged for you to take your free vacation in February.

If you would be interested in taking a free vacation in February, please contact me at James@BookVIP.com.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews

James Colligan
Owner
BookVip.com / Resort Vacations International

See more at https://www.bookvipreviews.com/book-vip-bait-and-switch-20151031726627.html
macmei
Location
Quakertown, Pennsylvania
1.0
1.3K views

Well, BookVIP did contact me but in no way resolved the issue. Yes, I was given a refund.

But I was not given what I purchased in good faith, my vacation when I wanted to take it. They did offer me a substitute vacation in April- I NEVER vacation in April, only February and because they didn't have that open, agreed to the first week of March.

But of coarse, they already knew that when they offered me a vacation they knew I wouldn't want!!!!!!!!!!!!! As before, STAY AWAY FROM THIS COMPANY!

I didn’t like
Bait and switch
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Review #744896 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Vacation Package Review from Mineola, New York

We appreciate your feedback and regret that your wife’s birthday celebration did not go as planned.

Your reservation was cancelled when you arrived at the resort and presented a temporary ID, which violated the resort’s Terms and Conditions. As clearly stated in writing, any violation of the Terms and Conditions set forth by the resort voids the promotional package price.
Neither the resort nor BookVIP could have anticipated that you had a temporary ID as it was not made clear that you were not US/Canadian Citizen or permanent resident. However, we did not charge the penalty and also gave you a 100% refund.
Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 80% because the resort is subsidizing the room in exchange for your time during the resort preview. All qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package.
To ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must accept and agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.
We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@BookVIP.com
Anonymous
Location
Mineola, New York
1.0

Bookvip screwed my whole vacation to Miami last weekend, I spent more than $10 k for this vacation and was celebrating my wife's b'day they canceled my reservation when I reached Miami, worst things is they have the balls to charge me $150 penalty

Kunal mehta

Review #736575 is a subjective opinion of PissedConsumer736575.
Bookvip's reply to:

Bookvip - Customer Care Review from New York, New York

We appreciate your bringing this situation to our attention and that you have not cancelled your reservation because of it.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the miscommunication provided by our Customer Service agent. It is discouraging to hear of your negative experience and that you were not treated with the respect you deserve.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675
Anonymous
Location
New York, New York
1.0

Booked a trip to Costa Rica. Got an email stating to call and when I called.

I got Will and very unwilling to help. Did not check for availability and brushed me off the phone saying there are no bookings.meanwhile I already booked my airline ticket in which is not refundable . Asked to speak to supervisor and he hung up on me twice . There must be more than one customer service rep?!

I did not get my answer whether I will have a hotel to stay. Very disappointed in their customer care.

Reason of review
Poor customer service
Review #736320 is a subjective opinion of PissedConsumer736320.
Bookvip's reply to:

Bookvip - Vacation Package Review from Sandy, Texas

We appreciate your viewpoint and will address your general concerns, being unable to access your specific reservation due to the "Anonymous" nature of your complaint.

All of our amazingly affordable promotions are sponsored and subsidized by the participating resort partner. In short, the resort partner is paying the 70% discount on your behalf when you meet the qualifications they set forth for these promotions. The resort partners just can’t open the door for everyone for these special promotions. In order to limit these promotions to the customers they are designed for, certain qualifications must be implemented. Therefore, certain "personal" questions are asked - such as - age, marital status, income.

All qualifications, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are reviewed with each guest during the sales call - and are clearly stated, in writing, on the Terms and Conditions, which must be reviewed, agreed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world - our goal is to make dreams come true!

James Colligan
Owner
BookVip.com / Resort Vacations International
Anonymous
Location
Sandy, Texas
1.0
1.1K views

SCAM!! Stay far away from this company , they informed me I won a sweepstakes for a vacation and only needed to pay 96 dollars for taxes and had 18 months to use it.

Called this evening to book the trip and they told me I wasn't able to take my girlfriend on a trip which I promised her already because we are not yet married. If you get an email from them don't be as naive as i was as they did not explain any of this when I called originally.

Now i have to make other arrangements after I have booked flights and everything. Terrible experience!

Reason of review
Problems with payment
Review #735369 is a subjective opinion of PissedConsumer735369.
Bookvip's reply to:

Bookvip - ADD ON Charges not disclosed at booking - $299 went to $460

We are sorry about how you felt about your purchase.

Prior to filing your complaint, please note that within 24-hours of your decision not to proceed with your vacation, your total deposit in the amount of $99.00 had been refunded.

The addition of government taxes at time of purchase is a standard generally understood by everyone.

All taxes and fees are disclosed before any transaction is completed and charged.

Taxes are not included on our website because applicable government taxes and fees vary depending upon upgrades or extra persons or extra nights added to the vacation packages – the total of which is necessary before the required government taxes and fees can be quoted (if applicable).

There is NEVER a bait and switch as you claim as we do disclose 100% of any additional fees, if applicable, and you would have had to agree to those terms in writing prior to any billing.

As you point out, despite taxes (which we cannot do anything about) or Resort Fees charged by the participating resort, our offers are still 77% less than booking directly with the resort or with any other travel provider. Feel free to compare our rates and you will probably be back.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
Anonymous
Location
Las Vegas, Nevada
1.0
1.9K views

The REAL price of $460 (after taxes/resort fees) for a 4 night/ 5 day stay probably would have been acceptable IF they would have advertised it THAT price.

Their $299 statement of "Price Is Per Room For Entire Stay - Not Per Person, Not Per Night" is extremely deceptive. This is a bait/switch and very misleading because the undisclosed add on taxes and resort fees. Just be real and disclose them at the onset.

They have offered me a refund, lets see how THIS plays out.

Their DECEPTIVE tactics are not needed when this is probably an OK deal hidden under all of the deception-- Just call a PIG a PIG and quit attempting to sell it as a "pig in a poke"

I didn’t like
Bait switch pricing
Reason of review
Not as described
Loss
$99
Preferred solution
Let the company propose a solution
Review #734752 is a subjective opinion of PissedConsumer734752.