Welcome to Bookvip Community

Bookvip Cancelled our trip to cancun and refuses to refund our money. Offered us a great deal to go and hear about a time share at the Krystal Palace then back out and won't refund us our $600

STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!

My wife and I are going to the police fraud department. We were told that because we wanted to cancel our holiday seven days after booking it, that we weren't entitled to our refund.

It was Bookvip.com however that cancelled our holiday some three weeks after we booked. How or why would my wife and I cancell our trip within the seven days if we were planning on going on the holiday?

Called to book and the gentleman first said it wasn't available. Then he talked to his manager.

Then it was but not on of the days...back to the manager. Once all said and done the moment I said I was Canadian he put me on hold and came back saying the manager just told him it was unavailable. I said because I am Canadian? Make sure you can fit into their box......married...good income..and not Canadian.

However having read the other reviews of people that did I would say we are lucky and move on. Just a SCAM starting with the booking.

BOOKVIP.COM is everything people say they are. The customer service is terrible.

You can't understand the people who tries and set up your reservations. They will take your money and leave you hanging. I strongly recommend you not to deal with these people. SCAMMMM!!!!!

I booked online with them and when I called to confirm my reservation they didn't have any information on me. They charged my credit card and said I had free cancellation. NOT TRUE... The supervisors are as worst as the sales representatives.

I am very surprise this company is still open. Parents spend the extra money to make sure your family is not homeless during your vacation.

This company is a complete DISASTER. Booked trip to Cabo, went to confirm and my hotel changed from a 5 star to a 3 star.

I've called 16 times to get my money back and ask for a supervisor. Every time I am transferred to someone who can not get me a supervisor. I've been told 15 times I'm a priority and a supervisor will call me back. Never been called.

I know I'm saying goodbye to my money as clearly they will not call me, but I wanted to add my comments so no one else loses their $$$.

Stay away from this company. Only time I get called back is when I fake I'm going to make a new trip !

This company or whatever it is is a JOKE!!!!! Do not, DO NOT, book with them.

They said dates were open so I booked them room and my flight come to find out the dates are already sold out! SCAM!!!

After traveling 1200 miles my reservation was cancelled and changed three times and they left me with no place to stay with 4 children at the last minute. I will dedicate my life to making sure people know do not give them u card information u will never get hotel u want or refund.

Do not do!! U have been warned!!

All I have to say, is never again. I won a trip. Bull $&/!

They are a *** fraud and scam ***!!! I made reservations for 179$ a special they had on the website that brought my attention to and somehow they took money from my sister acct..

Without any information about her bank acct!! Everybody should get a *** lawyer Cuz they are ridiculous and they took over 1000 with 4 different transactions!!

The snake oil men from BOOK VIP.com tols me after that i made the reservation that i had to attempt a meeting for 90 minutes I did ask what about is the meeting :answer is only a tour to see the ammeneties of the OMNI CANCUN resort

Later on the week i find out that is SALES pitch to buy TIME SHARE .

Funny i was wondering about time share to be maybe a option to invest but forget about if it was good he had told me upfront

also on the same week i did receive 3 email asking to call them (EXT2 )so i can give info already given to them twice (confirmation) But on the third time They told me that i had to pay more for the same dates

I SAID NO and they cancel my reservation (after 1 hour on holding)

the same day I did request charge Back trough my bank and explain why !

hope for good results

But BOOK.vip .com say that the payment will not be refunded, and in order for amount the paid us 612.48 not to be wasted i need to get other arrangements??????????? yes i will contact a lawyer and or small claim court to pursue the matter BUT BE AWARE BOOK VIP.com is not it look like to be they do not derves my BUSINEEES EVER terrible customer support 1-88*-845-**** and press 2 for Customer Care

Call them before buy it and get your own experience

Every review I read was true in this site. It went step by step exactly how everyone said In The comments.

I ordered with the room for a week. Got an awesome price, read y'all reviews and immediately canceled within 15 mins of ordering. I called them back to cancel and they gave me the run around. But as i was on the phone getting asked a thousand questions why I wanted to cancel, I was on my husband phone calling the fraud department on my bank card.

THEY ARE DEFINITELY A FRAUD!!!!! DONT DO IT!

don't believe, too good to be true. its ridiculous , their requirements don't make any sense, you have to make 85.000$ in order to get their deals, hey, if i made 85.000 and more, i wouldn't care about the price and i wouldn't book it through you !

On top of everything their supervisor, i don't remember the name, was so rude, unfriendly and *** ! !

u better pay a lit bit more and be safe !

i wish i get a chance to talk with manager not dumb supervisor so i could tell her/him how rude the supervisor was plus their rules are not logical , although the guy named Paul was really nice

i did reserve a place to omni cancun resort trough BOOK VIP and the play a game with the cancun resort and know they are saying that i have to pay more for the same date and i said i do not agree they told me that cannot refund the payment

I will fight that refund

BUT BEWARE THEY ARE FRAUD If i knew that are that kind of company

i will never had booke it

DO NOT be ripped off by this company that work with OMNI cancun

i do not recomend to anybody this company book vip and omni cancun i will follow legal step

We had a bad start to our vacation because BookVIP.com called us 4 days before our trip and threatened to cancel our trip unless we paid them another $600-$1000! We told them that we could not pay that amount.

They insisted that we were "group traveling" with another couple. We have no idea who these people are (that they kept insisting that we knew) and we kept telling BookVIP.com that. They said the hotel allows no group travel. We told them over and over again after several harassing phone calls and hours on the phone with them, that we were absolutely not group traveling!

They said either we need to pay the additional fee, or the other couple needs to pay the difference or they are canceling both of our trips! After two whole days of dealing with this mess and a few stressful and sleepless nights, they told us that we were okay finally because the other couple ended up paying the fee. We couldn't believe what they put us through! Now this poor other couple had to pay the fee!

Every time you call them, it usually disconnects the phone call.

Finally someone from India will answer the phone and you wind up getting a different answer from each person you speak with. They keep blaming the hotel. The hotel blames them. BookVIP.com are the ones who advertise on Facebook and geo-target metropolitan areas.

They were geo-targeting the Denver metro area. This other couple lives in Centennial Colorado, about 30 minutes from us. (Book VIP told us where they lived.) The other couple happened to book the same dates as us. Over Valentine's Day!

So they automatically assumed we were group traveling! What a joke! Of course the odds of that happening are incredibly good! BookVIP.com was horrible and almost ruined our anniversary and entire vacation.

I would beware of booking with them because if anyone else ends up booking in the same or nearby city as you, over the same dates, you might get the same incredibly stressful call over and over right before you are to go on your trip.

Way too much stress. Not even worth it!